Juneau Hotel

I was there in winter, not a whole lot going on in town around Christmas but these guys were open and have a beautiful historic hotel. Shout out to the front desk (can’t remember name, but worked evening 12/23) she was so nice and accommodating as my fight was delayed the next day. The sidewalks on the main road nearby are snowed in currently (December) but walkable with good shoes. Room was clean, would definitely stay again.

We rented a suite here before an UnCruise. The suite was huge and included a washer and dryer (full size) , full kitchen, stove, microwave. full sized fridge. We were only staying one night. Two queen beds in bedroom. Only disappointment was that bedroom was on the other end of the suite (remember it's a large suite) from bathroom, which was adequate with tub shower, but no counter space for toiletries. Desk staff was very nice and helpful, and the hotel to airport shuttle was invaluable. We then took a very reasonably priced Lyft (recommended by staff as cheaper than Uber) a mile to the Uncruise dock. If we were staying in Juneau longer we definitely would have stayed in this comfortable suite. Hotel is basic, but suite had everything needed. Living room with full dining table was huge and had a comfy sofa and chairs and large tv.

Marshall was a huge helper over the phone and very polite. He was easy to talk to and gave great recommendations for the area. If he sees this, see you in Hawaii 🌴🥥.

Despite telling the employee at reception that the bathroom sink drain was not opening multiple times, and receiving multiple "thanks for letting us know" responses, nothing was done to remedy the problem. I spent my stay with the sink unusable due to being full of standing water. If there are any maintenance issues, you are apparently on your own. Juneau has a lot of hotels for a town its size--no need to bother one this disrespectful and inattentive to basic functionality of its facilities

If I had a bottle, and I were to fill it with all my love for Jeremy, I would flood the Earth. Jeremy has single-handedly put a smile on me and my friends faces in such a dark world. This dark world is brightened by Jeremy's pure heart. I wish I could be like Jeremy, charismatic, joyful, loving, and welcome to all who come to my door. Jeremy is a great man who I hope leads a great life.

Would have scored better but despite emailing and calling 24 hours before arriving the hotel transfer wasn’t booked so had to pay for our own taxi to and from the airport. Other than that, nice functional room and a pleasant walk to the centre of the town.

The good reviews threw me off. Given the $300 figure per night this hotel is very disappointing. They are equipped with a kitchen and laundry. But there are no paper towels or laundry soap. They have a tag for maid service on the door but no one comes. There was a 1/2 roll of toilet paper in the room. I called for more and they said I needed to come down to get it. I also asked for paper towels and they offered me a box of Kleenex. The bed sheets were clean at least. Being next to the bridge is very noisy with all the cars zooming up the hill. The room had very poor ventilation and even though the heat was turned off it was still a very hot sleep in July!! It was only in the 50’s outside but it was very muggy in the room. The TV is very old, and the soap for hands and body may as well have been a piece of plastic, they hardly sud up.

Jeremy is a wonderful guy. He is the most friendliest guy on Earth and deserves nothing but joy and whimsy and love. He had brought happiness through dark times. Always great service when Jeremy is picking up.

Parents stayed here and I tagged along. It's 5 stars because my parents are a handful And the staff were great freaking dealing with them. It's about a 10 mins walk to the hanger. There's no bar or restaurant in the hotel but oh well.

First the good: Very clean Roomy two bedroom suite with kitchen Easy to get around location Comfortable beds Coffee maker with some coffee packets Cups, plates, pots and pans Decent sized towels and in excellent condition Three big TVs with decent channels Free parking and lots of spaces Manager, Marie, always friendly and smiling Then the bad: Kitchen was not stocked sufficiently (e.g. no can opener, napkins, paper towels, sponge, dish soap, only 2 dishwasher tablets for four night stay, kettle, salt & pepper, sugar, colander, utensils didn't match). Staff was not friendly, nor helpful Only two sets of towels in room for three people Shampoo, hand cream, and shower gel opened and half full No black-out curtains - sun was very bright Second room was not stocked with a trash can. Having only one mirror in the bathroom made it difficult for three people to use. Second room could benefit from a mirror. Bottom line: Excellent value for the money. They could easily make small improvements that would benefit the guests. How to treat guests to make them feel welcome is a must. Would I stay there again: yes, but I would be aware of the shortcomings.

Staff is helpful, it's nice having someone at the front desk at all times and having the front doors locked at night time. However the housekeeping seems to be a private company and did a lousy job on our room, seemed like someone swept then just dumped the dirt in the dryer.

I think we've found our "spot"! We travel to Juneau several time a year to see relatives and have had mixed success with Airbnb. Started with 4 stars but raised it to 5 so hope that change shows up. The rooms here are comfortable and would be great for a long term stay-washer and dryer in the room, Decent kitchen, good beds. Not flashy but comfortable. The staff are exceptionally pleasant and helpful. Lots of parking. Close to downtown. Airport and AMHS terminal shuttle. Reasonable rates. Near the cool whale statue. Some view of the mountains from our room. We'll stay here again. Thanks!

The queen suite is huge, with a full kitchen and separate bedroom and living area. Very clean room. Baseboard heating must cost them a fortune but it works well. Friendly and helpful staff. Shuttle to airport and ferry. Walkable to downtown Juneau. I would stay here again.

I wasn't sure what to expect of this place but I enjoyed my stay here. The room I stayed in was spotless even down to the appliances in the kitchen and water/drier combo. Not sure if this is a regular thing here but the front desk had bear spray for guests to borrow which is a nice convenience. Great location too, just about all of downtown Juneau is within a twenty minute walk or you can cross the bridge to Douglas Island.

Spent a few days here over the long holiday weekend and had a great visit. Location was fantastic - walkable to the entire downtown. The room itself was nice - including a full kitchen and pull out couch. My friend took the main bedroom so I slept on the pullout -- which was slightly uncomfortable as pullouts generally are... but better than others I've experienced. I liked the room configuration and the bathroom was quite large. Shower had decent water pressure, but this place literally provides NO free amenities - like, we didn't even get a bar of soap! So make sure to pack your own. Lastly, we stayed one night on my friends reservation and two nights on mine. Asked to keep the same room... which should have been a simple ask... but for some reason lots of issues due to staff's lack of communication with other staff. So my "sleeping in" plan was foiled by two separate people coming in during the am (without even a warning knock!) and then later a phone call... so not the most relaxing time. The front office folks did apologize... but it was still inconvenient. I was also disappointed that one of our shuttle requests was denied even though it was a close drive and pouring rain. In the end, it was okay but wouldn't be my first choice next time.

This hotel is located on the corner between two very busy streets. Our room was very hot and we had to have the window open because there is no air conditioning. It was so loud we could not sleep. Even with the windows closed, it was loud. When we asked the front desk to change rooms, the employee said, "didn't you know where the hotel was located when you booked it." Well, no, we had never been to Juneau before. We also had some issues with our reservation and billing. I would be very cautious booking here. Make sure to insist on an email confirmation to check the dates they book for you. Also. check your bill closely for charges. The hotel was very clean and located within walking distance of the cruise docks. I booked here because of the good reviews I saw on other sites which makes me wonder how they got those reviews.

I stayed in room 1204 and there was a powerful courtyard light outside my bedroom. The plastic blinds could not keep the light out and the attached pic is from 3AM. I almost could have read a book in the "dark"...very difficult for me to sleep. A $40 curtain would solve everything. Other than that, the room was clean and the staff were friendly.

My room was clean and the employees were helpful. They are incredibly close to the waterfront and humpback whale sculpture.

This is a great place to stay with a family. Nice place with washer/dryer and kitchen in the room. Great staff!! Very helpful and accommodating.

Most of the front desk staff are nice, friendly and courteous. They greeted me every time I walked to the dinning hall for the complimentary breakfast. Never judged me when I kept locking myself out of the room and asking for a extra key. The breakfast that I speak of consist of mediocre waffles, hard boiled eggs, fruit, muffins, cereal, milk, yogurt, apple & Orange Juice. But, one can't complain about complimentary & FREE! The rooms vary in size and some are way bigger that others. Some are just one room and others equipped with a full kitchen, washer & dryer. The house keeping is less than satisfactory, because the maid staff turns around quickly and a maiden quits almost every other week. The hotel is located in the cut down a no outlet street, so views are lacking. But it is located downtown making walking around to sights & tours great. This would be great for tourists or seasonal workers during the summer. Comfy beds, powerful Internet, and good comp Heritage Coffee.

My girlfriend friend and I stayed here for one week, and chose it for all the positive reviews. We were quite impressed, much better than I had expected. 5 minute walk to Foodland, and 10 min. walk to downtown Juneau. Large TV in the living room and bedroom, this place is safe, clean, well maintained, and appears fresh. We would stay here again. Best room in Juneau and we took a look at other rooms just to see, best value for your money. Even fresh fruit bowls at the breakfast buffet.

I wish I could give this hotel less than that. I called a week ahead to make a reservation for extended stay for my kids and I. Gave them my credit card and everything to hold said room. The day of the check in comes and I call them to possibly get an early check in since I had a baby and a special needs son. Where I was then told they had "been trying to get ahold of me." Because I need to do a background check.... so now I'm not able to check in the day I thought, and my kids and are will be sleeping in the rain tonight. I do the background check in Hope's that it goes through and my kids and I have somewhere to go. Gustavu -Their joke of a manager (check out what others have said about him. )calls me, and now my background check is done. But he then proceeds to tell me that his room wont accommodate myself and my 3 kids. 4 people. However when we look at their website it says the rooms accommodate 6 people. So not only are you an insensitive asshole, you're also a liar. The website also says NOTHING about having to have a background check. So this guy was discriminating, as well as being a total liar. He was happy to put a baby, and autistic child on to live on the street tonight. While I was waiting for his phone call about the background check, I was able to find a place where we will only pay $2200 a month, instead of his $2987 a month. So thank you to extended stay!!! Juneau hotel is nasty, non family orientated, and the manager doesn't give a shit about putting babies on the street because of HIS EMPLOYEES error. I will be reporting this to the ombudsman. I have you on a recorded line saying something that will get you to lose your job so good luck. This hotel is trash and I actually just heard it has a bed bug problem, so beware! Looks like I dodged a damn bullet with this fool!!!! #thanksbutnothanks #scumasshotel #bedbugs #gustavoisahorriblemanager #justyouwait #timetoinvestigate

5 stars for the Juneau Hotel! 1) Front desk staff are helpful and present 24hr. 2) was able to reserve online with no problem on Expedia dot com. 3) a newer feel to the room(s) and property. 4) The basic room is a mini suite with a kitchen and bedroom, couch folds out as bed. 5) did I mention the KITCHEN! The only thing I can think that would improve the business is if covered parking was an option. Otherwise parking was fine for me as well.

Don't let the outside fool you. 4.5 stars. The rooms, or full kitchen suites, are great and if you get a room on the side of the building away from the road (the quite side) you will get a good night's sleep. Our room was clean and even had a washer and dryer. The kitchen is a modern kitchen including pots, pans, dishes etc. The suite was large and for the money way better than the Best Western near the airport that I moved from. For the price and location highly recommended. 4.5 stars

These guys charged my credit card for room with two queen beds $200. They gave me a room with one queen bed that is $129.00. When l called them they hung up on me. Who does that. Willing to pay for what l used but not be up charged for a room they did not give me. Run

We landed here for about six weeks while waiting to close on a house and I was really impressed with the staff. They accommodated our every need no questions asked. The hotel is perfectly situated in downtown with access to a printer in the lobby and easy parking. Just what we needed for an extended stay!

No soap or shampoo in room, hand prints and dirt on walls, shampoo on wall just above shower tiles, stained lamp shade, no pizza cutter, tv in bedroom won't change channels, DIRTY pillows-can see the discoloration right through the pillowcases, outdated decor, no pens or paper to write on, outside light doesn't work, strange man dancing in the parking lot most nights. Was nice having a washer and dryer in unit though.

Extended stay near the federal building. Walls are thin. Noise from traffic and neighbors is a problem. Breakfast is minimal. I had multiple miscommunications regarding my reservations and rates. Keep and read your confirmation and receipts. Juneau is small. Not many other options.

I really enjoyed the staff, community spaces, and rules of the Juneau Hostel. The staff (Sean and James, at the time I was there) were friendly, had a wealth of knowledge on the area, and worked hard to keep the house running cheaply and cleanly and safely, get everyone checked in and out on time, and help guests follow the rules. I felt I could ask them anything, big or small, about the Hostel, Juneau, or just traveling in general. The Hostel itself is lovely. There are a few large communal areas on the first floor, with dining space, full kitchen, chairs, sofas, books, games, Wi-fi, and even a piano! These spaces are also covered in helpful reminders for the rules and great travel and hiking info (e.g. maps and recommendations). Lots of light, felt very homey and welcoming. The beds themselves are separated into men's (garden level), women's (2nd floor), and maybe even youth (less than 18years) may have their own space on the first floor. The sleeping, bathing, and bathroom areas were all quiet and clean. There are lockers on the first floor if you want extra security. The rules themselves are few and reasonable to help ensure everyone had a good stay. Everyone has to do a small chore each day, which helps keep the house clean and cheap (I swept the kitchen and dining room, and cleaned tables). No alcohol, meet the curfew (11:00pm) and check out times (9:00am), hang up your bathmat, out your sheets in the laundry in before you leave, etc. Recommended! Not sure if it is ADA compliant, which if it's not, I hope they'll try to fix. No food is provided, though you're welcome to buy, store, and cook food in the Hostel's kitchen

Had a wonderful stay! Staff was friendly and helpful! Room was clean lots of amenities would most definitely stay here again.

So I had a chance to stay here in January and would have to lower the rating to three stars. The cleanliness was not great, but the room is very nice. Big suite with a door between the living area and bedroom. The kitchen was great, though pots and pans were scarce. It had a dishwasher and in-room clothes washer/dryer. Pretty cool. But the floor had not been vacuumed and a couple of other cleanliness issues. Overall a good value at $99, but a little overkill if you are just by yourself. It would be perfect after a long trip to wash clothes, and do a little cooking. One of the phones did not work (luckily there were two), nor did the cable TV.

Clean comfortable Hotel conveniently located with all the amenities of home great staff and accommodating manager. Rooms for tidied up daily will definitely stay again when we are in town

KEEP LOOKING... The hotel presents as nice upon entering and the amenities listed are there however, old, cold and dirty. The floors were never vacuumed the entire time we were there. The dirt, lint, food remained the entire time. The bathroom wasn't cleaned either, towels collected & replaced BUT tissues, toilet paper and soaps were only replaced once we wrote notes specifically asking for those item. And then there was food left in the refrigerator from the previous guests. We monitored and it remained until the last day we were there when we threw it out!!! BUT THE BIGGEST ISSUE WAS OUR DOOR WAS LEFT AJAR. The maid never closed it after leaving. When we left at 9:00 am and returned at 5:00pm we noticed the door ajar quite a bit. Other guests had been walking by using the hallway ALL DAY!! . When we called and spoke to the manager it played out like an "OOPS" moment. Then there was dead silence. No apology. No concession like a discount or even an item from the vending machine to acknowledge their mistake. We had to take all our valuables with us every time we left the room for fear of it happening again. So, between EASY ACCESS FOR INTRUDERS/THIEVES and LACK OF GENERAL HOUSEKEEPING...I RECOMMEND ANOTHER HOTEL. You pay for both when you rent the room. I feel like I was robbed!!!!! KEEP LOOKING....get what you pay for: security and cleanliness!!!!

We stayed at this hotel from July 13 thru the 16th, 2014. We were not allowed to go to our room until after 4:30PM on check-in day, because it was not "ready". We froze in the lobby waiting for this suite to be ready for more than an hour. The dirt on the fans were disgusting. The beds were not made on Tuesday, July 15, 2014. When we inquire as to when the rooms will be clean, we were told by the from desk clerk, "She has 8 rooms to clean, she will not be getting to yours." We were told, they do not put dishes in the dish washer either. We had to ask for towels every day and make our own beds. We told them if we wanted to make our own beds, and put dishes in the dish washer, we would stay home. Bookings.com placed us with this place. Almost ruined our vacation with this experience. Bookings,com, was of no help either when the complaint was filed.

this hotel is terrible. it is noisy and the management does nothing when other guests harass you.

This hotel is run by thieves and they are rude as hell. I paid cash for my whole stay totaling 1500 and they charged the card they made me give them. They have yet to refund the money and when i confronted them just kept repeating "thats our policy". So their policy is to steal money from their guests and then act like its no big deal. Their cleaning staff is a joke and left all my windows opened for what must have been all day (I left at 7 and came back around 5:30) on a 23 degree day. They stripped the bed and took all the towels but never remade the bed or brought new towels and the most puke worthy part was their were finger nail clippings on the coffy table when i got back. Gross dirty fingernails!! I called and complained about the maid and the next day they left towels that smelled like lighter fluid when i dried my face off after getting out of the shower. This place is a nightmare and made the 2 weeks i spent in Juneau hell DO NOT STAY HERE OR GIVE THESE PEOPLE YOUR MONEY THEY WILL STEAL FROM YOU.