Ada C.
Yelp
I swear to God that I had written a 2000-word review on how horrible of an experience that I had with Jungle Cafe yesterday and how the chef and the staff, specifically this Asian woman with eyeglasses and her hair wrapped in a bandana, put me in such a hopeless FML situation.
But, I just now found my "saved" review magically gone as I was going to finish up the review.....hahaa, not funny. I'm not gonna write another 2000 words, so here is the recap:
1) Wedding cake done without the wording; Chef was sooooooo forgetful and not professional. What's the point of custom-making a wedding cake without the names of the bride and groom?
2) Staff was very rude and disrespectful, not trying to help at all, and just kept giving me and my husband all kinds of attitude in the face. Yes, I'm talking about this lady wearing a bandana, standing behind the counter, who was so wicked and trying to deny all the mistakes and problems NOT caused by the customer (the innocent me!)
3) When I asked them to simply write on the cake the bride & groom's names, answer was to my surprise a clear "NO!" She just kept calling and speaking on the phones with the Chef, which had wasted us at least 10-15 minutes already, and then they finally admitted to the problem and said that the Chef would be coming back in 30 minutes to make the wording. Oh my lord.....HELLO!! THIRTY MINUTES!?! We had a wedding to attend and did not have another 30 minutes to spare!
4) Then, I asked if anyone in the kitchen could write on the cake or that even I could do it if they would give me an icing tube or whatever to write with, her answer was again a clear "NO!" and her attitude was getting more and more rude. She kept saying with this robotic tone of voice, "Chef be coming back in 30 minutes....Chef be coming back in 30 minutes....Chef be coming back in 30 minutes...." and didn't even try to understand the fact that we were in a hurry to go! GrrrrrRRRrrrrrr WTF!! I assume it was either that all the people in the kitchen were illiterate and not able to write two short names with an ampersand in between, or that they just DID NOT CARE!
In the end, we sorrowfully left with a "nameless" wedding cake since we were running late already and didn't wanna waste any more time on something not getting fixed anyways. No partial refunds, no store credits, no nothing given so as to apologize for the mistakes made at their own end. So, i guess this is just how Jungle Cafe treats the customers and perhaps why the business has been going down and down over the years. "Would I ever go back to Jungle Cafe?" My answer, in return, would be a clear "NO!"