Isabella G.
Yelp
I tend to only write Yelp reviews for companies where I experienced something outstanding and positive. If you looked at my page, you would see that I've never actually written a negative Yelp review.
At Junior & Hatter, I experienced such bad customer service and hair styling that I eventually asked for a full refund and I even asked for the tip to be returned to my card as well, which was super awkward, but unfortunately had to be done.
I went to Junior & Hatter a few days ago to get highlights and refresh my look a bit, after getting some, (maybe about 12 total highlights) put into my hair and falling under the "partial highlight" ($100) category, the highlights were blow dried to reveal random placement and scattered blond pieces in my hair, it looked super weird and I offered to pay the full $175 for the "full highlights" and expected to receive just that- full highlights. What I received was about 10 more highlights, placed in random areas, and streaks all over my hair. Not only did the stylist, Jennifer, make my hair look like Lindsay Lohan in the movie Freaky Friday, but when I called to explain that I was extremely dissatisfied with my hair, she was notified and decided to call me back herself. She called me from the salon while I was in a meeting, and I answered politely; she told me that since I had upgraded from partial to full highlights, that this was the best she could do in that situation, and that if I wanted to come back and get it fixed, she would be charging me the full $175 on top of the amount I had already paid- can you believe it?
I was shocked that she was requesting more money after the hack job I had received, and I asked for the manager, Jill, she apologized and gave me a full refund and offered to have the owner fix my hair, to which I declined. Jill is the only reason I didn't give 1 star to this place- she is extremely professional and knows how to talk to people and show empathy. If I were her boss, I would give her a raise.
Will not be returning to Junior & Hatter, I'll sacrifice the mason jars and exposed brick for a professional hair salon.