eklavya T.
Google
Disappointing Experience After Years of Loyalty
I’ve been a long-time customer of Juno Bakery, and this review genuinely pains me to write.
On 1/12/26, My wife placed an order for a Chocolate Mousse cake, size #3, for my son’s birthday, with pickup scheduled for 1/16/26. On 1/15/26, my wife called the bakery simply to ask if an earlier pickup was possible. The staff confirmed that it was—with no mention of any issue or change to the order.
On the day of pickup, we were suddenly told that size #3 was not available and that we would instead be given a size #2 and a size #1 cake. To make matters worse, only one cake could have my son’s name written on it—the other could not. There was no apology, no acknowledgment that we should have been informed earlier, and no accountability. The attitude was extremely nonchalant and uninterested, as if this was perfectly acceptable.
It felt like ordering a specific car model and being handed two smaller cars instead, with missing features, and being told, “It still adds up to what you paid for.” That’s not how expectations or customer trust work.
What’s especially disappointing is that we’ve been very loyal customers. Even as the quality of some pastries declined over time, we continued to return for what Juno has always done well—their chocolate mousse cakes and tiramisu.
Over the years, we’ve ordered all birthday cakes for our son and daughter, and nearly every family celebration cake has come from Juno.
Unfortunately, the drop in service quality and rise in attitude is now impossible to ignore. With the pressure of a new downtown location and competition like Tous Les Jours opening right next door, it seems the bakery is struggling—and customers are paying the price.
Loyal customers deserve transparency, respect, and basic professionalism. This experience has seriously shaken our trust, and sadly, it may be the one that finally makes us switch bakeries.