Juno Medical — Brooklyn

This has been one of the least organized doctor’s office experiences I’ve had. I visited Juno for a new patient primary care appointment - I was seen on time, but was left waiting for 30 minutes after my visit before they came in to take a blood test. My insurance was charged for the visit and tests, but I never received any visit follow-ups: no referrals (which were discussed during my visit), and no response to repeated emails and calls for over 2 months trying to find out the results of my blood test (still don’t know). I am disappointed because Juno is convenient and I appreciated the bedside manner of the physician. I don’t know how a clinic who cannot provide any follow up information a new patient retains business. Do not recommend!

I have gone to Juno Medical multiple times over the past several years for both annual wellness visits and other health concerns. Every time, I am always so impressed by how warm and friendly the staff and medical team are, how clean the facility is, and how quickly I am able to be seen. I have met with multiple providers over the years and each one has been incredibly supportive, listened to my concerns and answered all my questions. I have never felt that they were in a rush or hurry to get rid of me. I am really happy to support this clinic, especially since so many members of the team and staff are women from different backgrounds. When I moved from Harlem to Brooklyn, I was so happy I could continue to see clinicians at Juno.

Looking at other reviews I suppose I dodged a bullet. Took an afternoon off work to meet with a specific primary care doctor at the Atlantic Ave location based on doctor-specific reviews on another site. Following a series of truly unavoidable issues including an unannounced road closure just before arrival that sealed the deal, I ended up getting into Juno at 2:39 for a 2:30 appt. Late, I know! But I was clearly coming from work midday and would have been happy to wait. Instead, I was admonished that my appointment had been cancelled entirely after five minutes. Standing there was humiliating and brought me back to being a kid in trouble at school! But I’m a parent and a professional business owner who took time away from both jobs to get there—albeit a few minutes late despite all best efforts—and medical offices are service providers to whom we pay lots of money. I wasted an afternoon and a ton of valuable time just traveling to and from the location. Patients spend countless hours of our lives waiting in doctors’ offices, and providers exhibiting zero reciprocal respect for patients’ time is a major red flag for other issues—as confirmed by prior patient reviews. As a working parent, I simply cannot promise to never, ever be late for an appointment—can any doctor promise me that I’ll never wait? I left without rescheduling as that experience felt awful, and I have no faith that I would receive quality care from a location that treats patients that way. Avoid.

This place is absolute garbage and now I hear they’re rightfully shutting down. We finally heard back after trying to contact them many times (I even had to show up in person once because no one would answer a phone or email). Anyway, they lost my toddler’s medical records…go figure. Run while you can. Alternatively, Dr. Copenhaver was great, and Dr., if you’re reading this, kindly contact us so that we can follow you to your next office!!!

I'm deeply disappointed in this practice, I saw two doctors at Juno (both of whom I had good experiences with) but both left the practice recently and I received no warning or notification of any kind. Both of these doctors prescribed me medicine so I was left scrambling to find new providers on very short notice. Not sure what happened but this place has definitely gone downhill.

I have been here a few times for care, and while the appointments themselves are fine, the follow-up care is atrocious. The first time I required x-rays, and they promised to send x-ray orders following the appointment. I never received these, and then it took three weeks before these were sent. I made the mistake of returning to get another prescription refilled, and there is an issue with my insurance. The pharmacy and I have both been reaching out for the past week to get in touch with someone, and no one is able to get my physician to follow through on the order. Absolutely horrible communication and bad patient experience.

Look elsewhere. The bedside manners of the front desk ladies & the woman who brought me into the room were AWFUL, they were SO RUDE. They talk down to you as if you’re bothering them. I love that they blame it on the *new system* for any missing paperwork & documents, additional information about the patient, wrongfully booking me for a different service, etc. Get your shit together. I found Juno through zocdoc in 2022, and been coming here ever since. Very unfortunate that the customer service really has gone down the drain. On the other hand, doctors are great- informative, patient, they listen! I wish I could give 5 stars to the doctors though- Dr Prater, Dr Friedland and Dr Fraser.

This message is for the administration: I have called THREE times over the course of TWO days and have left voicemails after every call. No one has bothered to reach out to me via phone call or email!! This is absolutely ridiculous. We are patients of Dr. Copenhaver's (No complaints there. We love her.) My son's school needs urgent paperwork from the office and I need to speak with someone urgently. But my requests seem to fall on deaf ears.

This place is a big mess! Last time I brought my son here the nurse drawing his blood left the needle inside his arm while she went to another room to get a vile. My son is TWO! The led testing machine has wrongly accused positive twice leading to two unnecessary blood draws that left my son traumatized. The primary doctors and GY are unreachable and most of the time not very careful with their evaluation. Never again!

Dr. Friedland has been dismissive of my health so many times. Last time I saw her she refused medication for a sinus infection that ended with me so sick I was bedridden for a week in a half until I took antibiotics, and the next visit she refused to send the covid antibody swab that had ALREADY BEEN TAKEN into the lab because I was "asking too much". I have defend myself during the visits because she doesn't take me seriously and will not be returning. That being said, the Harlem primary care is way better and I have had a wonderful experience with the Gyno at the Brooklyn office.

The absolutely worst experience I've ever had with a medical professional. The definition of why people don't enjoy or trust doctors. Vicky Prater was rude, judgmental, and acted as if I didn't deserve quality care. From telling me things like I must use screen time a lot for social media (I do not) to insulting the care I received from a nutritionist because it wasn't plant based, just absolutely atrocious and disgusting. It felt as if she looked at me as a black woman and made assumptions about my health rather than asking me questions about my lifestyle and myself. Do not go here.

Would not recommend virtual visits or messaging them even though their automatic answering machine recommends you to do so, I usually go to the Harlem one which is way better but couldnt bc they had no availability. I was unfortunately misdiagnosed, she took days to respond to my messages so don't even bother. I had to end up paying for the visit and still went to urgent care. Giving stars for the overall company but stick with the one in Harlem.

would not recommend - incredibly unprofessional front desk staff and nurses. you basically have to beg the doctors to listen to you while your symptoms worsen - this is across OBGYN & Primary Care.

Do not recommend - I should have listened to other reviews. Very disappointed because I liked the doctors I saw there. I'm seeing a pattern with other people's reviews. I went in because I wasn't feeling well and I have good health insurance coverage. The doctor recommended some, what I thought were standard, covid & flu tests. I then received a $1,000 bill in the mail. When I'm receiving medical care, I expect to be informed if there is a test or procedure that may be this costly. Completely unacceptable and is now something I've been trying to fight for months. Juno has not been helpful and I've received conflicting information. Do not go here unless you enjoy surprise costly medical bills.

Horrible consequences! I trusted Juno with my first-ever annual (insurance-covered) women's wellness check and because of my wonderful in-person experience at my appointment, I thought this could be my place to come back to every year. However, despite the guarantee they had posted of "no surprise billing", a month later I received three separate bills in the mail from Quest, the company they ordered tests through. Okay, so they just made the mistake of billing me instead of my insurance (despite correctly billing the rest of the visit). I emailed Juno to let them know but when they didn't answer for months I called my insurance who immediately paid two of the three bills. However, they told me that even though they were supposed to cover the third bill as well, Juno had put a billing code on it before sending it off to Quest that marked it as a non-routine procedure. I did not undergo or give permission for any non-routine procedures during my visit. I contacted Juno and let them know that they had mistakenly coded the test and to please let me know when they have corrected the billing code so that my insurance can pay the bill. Juno avoided the question about the billing code and told me that the reason I received a bill was because of my insurance deductible and to call Quest: "If you would like to reach out to Quest they could provide a better explanation". I called both my insurance and Quest and they both confirmed that the deductible had nothing to do with the situation as this was an annually covered visit, and yes, the billing code error was on Juno's part and neither party could zero out my bill until Juno corrects there billing error. I again shared this information with Juno and asked them to fix this billing code repeatedly and have still gotten no response. It has been over a year now and every month I get the same bill in the mail. Every time I do, I call my insurance who tells me they they will attempt to contact Juno and that I should disregard the bill as it is not my responsibility but then I get the bill in the mail again the next month meaning Juno is not responding to them either. It's now time for this year's annual wellness check and I really wanted to come back to Juno for this as well as my annual physical but I cannot because this situation still continues to be such a nightmare. TLDR: I thought my experience was excellent but Juno misbilled me and will not respond to me or my insurance's attempts to ask them to fix it over a year later!