Ashton F.
Yelp
Horrible consequences! I trusted Juno with my first-ever annual (insurance-covered) women's wellness check and because of my wonderful in-person experience at my appointment, I thought this could be my place to come back to every year.
However, despite the guarantee they had posted of "no surprise billing", a month later I received three separate bills in the mail from Quest, the company they ordered tests through. Okay, so they just made the mistake of billing me instead of my insurance (despite correctly billing the rest of the visit). I emailed Juno to let them know but when they didn't answer for months I called my insurance who immediately paid two of the three bills. However, they told me that even though they were supposed to cover the third bill as well, Juno had put a billing code on it before sending it off to Quest that marked it as a non-routine procedure. I did not undergo or give permission for any non-routine procedures during my visit. I contacted Juno and let them know that they had mistakenly coded the test and to please let me know when they have corrected the billing code so that my insurance can pay the bill. Juno avoided the question about the billing code and told me that the reason I received a bill was because of my insurance deductible and to call Quest: "If you would like to reach out to Quest they could provide a better explanation".
I called both my insurance and Quest and they both confirmed that the deductible had nothing to do with the situation as this was an annually covered visit, and yes, the billing code error was on Juno's part and neither party could zero out my bill until Juno corrects there billing error.
I again shared this information with Juno and asked them to fix this billing code repeatedly and have still gotten no response.
It has been over a year now and every month I get the same bill in the mail. Every time I do, I call my insurance who tells me they they will attempt to contact Juno and that I should disregard the bill as it is not my responsibility but then I get the bill in the mail again the next month meaning Juno is not responding to them either.
It's now time for this year's annual wellness check and I really wanted to come back to Juno for this as well as my annual physical but I cannot because this situation still continues to be such a nightmare.
TLDR: I thought my experience was excellent but Juno misbilled me and will not respond to me or my insurance's attempts to ask them to fix it over a year later!