JW Marriott Charlotte

Stayed at the JW several days as part of a staycation event and was immediately reminded of the reasons why we choose Marriott. From the warm, friendly and welcoming check-in (thank you Ben Leach), to our meals at the bar- the service and attention to detail were incredible. My wife has severe food allergies and the restaurant and staff could not have been more understanding and accommodating. The food portions were generous and the quality outstanding. This has become our go-to hotel along with Dean’s Italian Steakhouse. Thank you for everything JP, Brett and Victoria. You made our stay, drinks and meals special and exceptional. This is our new favorite spot in town and we look forward to our next visit.

Great location and beautiful property. I was disappointed in that the images online made this place seem huge! The rooftop pool is NOT scale of the images. I should have known better, it is a city property but I was hoping for a nice getaway to celebrate our 20th anniversary. Staff were all helpful, it was clean, etc and we obtained a daily destination fee which included a credit for $25 toward drinks, etc. Would I stay again? Not for $300/night out of my pocket. Also we got the city view "high" as we had received the tip to not book in the pool area due to noise. It was a lovely room.

What could have been a stressful travel hiccup turned into a highlight of my trip. My flight was canceled, and I found myself spending the night in Charlotte with no luggage, feeling under the weather, and completely exhausted. I chose to stay at the JW Marriott Downtown—and it was absolutely worth it. From the moment I walked in, the atmosphere felt calm, modern, and welcoming. The staff went above and beyond to make me feel comfortable despite my situation. Kishia checked me in and not only took great care providing a complementary upgrade. She also hand walked me to the elevator and ensure that I had toiletries despite not having luggage. My room was spotless, beautifully designed, and had the kind of bed you just sink into after a long day. The downtown location was perfect, and the property had an elevated vibe that made my unexpected stay feel like a mini getaway. I left feeling rested, recharged, and genuinely impressed. I was able to have a phenomenal steak dinner at Dean‘s Italian steakhouse located on the bottom level with another extension of exceptional service. Regardless of whether you are at Dean’s, the Carolina oyster bar or Aurora‘s rooftop nightclub the vibes were on 100. Highly recommend—whether you’re in Charlotte by choice or by chance, this JW Marriott delivers an exceptional experience.

We stayed July 3-5, 2025 and it was a wonderful experience. Sharnise was so charming and thoughtful. We loved our accommodations, but nothing beats that rooftop lounge, bar and pool. I don’t know how, but they managed to keep the climate comfortable even though it was over 90 degrees outside! They must screen all of their employees for charm, because it is in abundance. Executive Lounge offered fabulous amenities and lots of different spaces made it feel quite private.

We stayed at the JW Marriott in July 2025. The hotel was immaculate. We made a last minute (same day) reservation and the front desk staff Khadija was amazing to work with. She accommodated our requests and got us 2 rooms next to each other. The entire staff was friendly, from the front desk, to the valet, to room service everyone was amazing. I wish we were able to stay longer. I highly recommend staying at this hotel. One thing is for certain, the JW Marriott will be my go to hotel every time I visit Charlotte.

Decent hotel in the area. Walking distance to a lot of the downtown museums and the panthers stadium. Valet is $48 per day they also charge you an extra $25 per day that they call resort fee and you have to use it or lose it and it doesn’t carry over to be aware (it was hard to use we ended up using it just to use and got a salad which came up to $30) rooms were clean decent stay.

The wonderful lady at the front desk by the name of Khadijah went above and beyond to help us with our reservation. She was also extremely accommodating with helping us find the right rooms to fit my family’s needs. The hotel was extremely clean, comfortable, and every staff member serviced us with a smile. I would highly recommend this hotel to anyone that is looking for comfort, cleanliness, and a friendly staff.

Amazing hotel. Service was top notch, rooms were spacious, clean and upscale. The restaurants were excellent - Aura on rooftop was a beautiful place for sunset happy hour, and the oysters at the fun, hopping Caroline's were delicious. Taxis we're right outside the door, easy access to the airport.

We only stayed one evening but from check in to the room the hotel was wonderful. Overall the room was very clean and well apportioned. We had access to the Executive Lounge which was an inviting space, breakfast was very good and had a range of options. highly recommend and will be back again.

Nice looking hotel. Valet was confusing. A lot of guys standing around.. and later we understood the hotel was having a huge conference, but they could of been more helpful. Barely got directions to elevator, elevator was a little tricky. All in all it was a nice stay just started off a little hectic

Beautiful new hotel! Very hospitable employees, especially Erin in the Executive Lounge, Minho at the front desk, and Tyler at Dean's Italian Steakhouse. Nice perks for Bonvoy Platinum Elite members, such as access to large Executive Lounge with pleasant atmosphere and delicious food and drinks. Nice location within walking distance to several restaurants and with beautiful views of city buildings. The plants in the lobby and the pool area, and the fireplace and sofas in the Executive Lounge created a serene environment. Our favorite employee was Erin in the Executive Lounge, who had such a nice personality and really seemed to enjoy serving and creating a relaxing environment for the guests. We definitely hope to stay at the JW Marriott again the next time we visit Charlotte!

The front desk staff were really helpful and even walked us to the elevator, which was a nice touch. The room was clean and the bed was comfy, ensuring a good night's sleep. The WiFi was also reliable, which was important for my remote work needs. The hotel itself had a classy vibe and was well-maintained. All in all, JW Marriott Charlotte provided a great stay with excellent service, comfortable rooms, and reliable amenities. Looking forward to staying here again!

We stayed here recently for a quick 48 hrs in Charlotte. Staff was friendly and efficient. Room was clean and spacious. We were able to walk across the street to the African American exhibit and eat at Deans Steak house. There is also a roof top restaurant and bar, but the weather prevented us from stopping in. They were able to accommodate a late check out for us and offer extended access to the "Executive Lounge" until we left for our flight. Elevators were savage and close very quick, so beware. We would absolutely return:)

Closing at 825 when hours say 900 . Super disappointed and we are big time JW Marriott fans . Not here.

A solid big name hotel for staying in Charolette. Coming in valet parking was super easy, and it was nice to see the "text for your car" tickets for when it was time to leave. I have seen that twice in my recent travels, it seems to work really well here. Check in was easy. The room was roomy with a lot of surface area which can be an issue for some stays elsewhere. I had breakfast in the onsite at Dean's Italian Steakhouse, and that was a great way to get back on the road quickly. Overall, I was impressed. I am not sure how new the place is, but it certainly sports a brand-new feel and that alone makes for a comfortable stay.

Charlotte has become one of the hopping cities on the east coast, with great food, awesome drinks, and beautiful scenery. Really excited to try the JW Marriott as it's one of the luxury hotels in downtown Charlotte. Located about 20 min from the airport, it's a fairly quick trip. Parking is expensive (as all cities are), but you can get lucky with street parking. The lobby is definitely not the largest, the hotel is more vertical than it is wide. However, front desk staff is very friendly and even tried to see if we could get into the rooftop bar before it closed. 2nd floor lounge is small but well setup, breakfast was very good. The rooms themselves are modern and spacious, large bathroom, luxurious bath products, and dreamy beds. There is a decent view of Charlotte, but it is off to the side of downtown so won't beat some of the taller hotel views. Internet and everything else worked fine. Overall, highly recommended to stay.

Ok, this is a great Marriott in the heart of downtown Charlotte. We pick this location at it's convenient to Nascar Museum, Middle C Jazz Club and tons of restaurants. Parking is paid at a premium, but securely stored. The vibe of the place of Top Shelf with an executive lounge boasting snacks, drinks, evening hors d'oeuvres and full hot breakfast. Customer service is consistent with the JW brand - fabulous!. The Rooms! The Rooms! The Rooms are top shelf. Decor is premium, updated electronics and Platinum/Titanium status gets immediate upgrade.

I visit charlotte often and stay at another hotel but it was sold out during the Beyoncé concert so I stayed here...it did not disappoint!! Your treated like a celebrity but the staff. They are extremely attentive. The hotel was clean, upscale and beautiful. Restaurants attached to it are an added plus. Also, the proximity to the Bank of America stadium is not bad. It's right downtown close to all of the fun. I'd definitely visit again.

Valet couldn't drive a stick. Housekeeping couldn't/wouldn't make returning a left item (coat) easy and was very overcharged to return. The concierge gave terrible directions to an amazing restaurant (that we found ourselves and had us drenched in the rain, ( thankful the place was actually amazing and they were exceptionally accommodating) since Deans wasn't?open ( we were given miss information that it was open till 11) or couldn't accommodate us unless we sat at the bar (oyster restaurant) . Absolutely not a fan yet really wanted to be.

The JW lived up to the high expectations we had for it. Comfy room, great views, cool showers (decent water pressure), several restaurants on site, roof top pool, etc. We stayed for a night on points and were upgraded to a nice room. It's a great location where you can walk to all of uptown Charlotte.

I was here for 4 days recently and was pleased that it's a new property. What's there is exceptional but it's what's missing that was noteworthy. Yes, I realize that COVID had a huge impact on the hotel industry and I'm tempered my expectations accordingly. Here's what I liked about the hotel: Executive Lounge New room Bathrobe in room Amazing staff - everyone from the bartender to the front desk and valet to housekeeping. Everyone was wonderful - especially Nancy in the executive lounge. What didn't I like? No mini-bar No pen or paper in room No room service Shower door handle was broken Ice machine was only on the 6th floor (I was on the 16th) Two of the six dresser drawers would not open I will say again that these are all first-world problems and we are just exiting a pandemic but I think it's time to apply pre-COVID standards again and for a hotel like JW Marriott, I was a little disappointed.

We are staying at this JW until Monday, here for business. However the service is definitely lacking and rude if you complain about anything. So this morning the housekeeper was eager to clean the room that she even wake up us knocking five times even though we had the do not disturb sign at the door. When we went downstairs I told the front desk about so she probably got mad about it that she didn't make our room up, by the time we got back late this evening after meetings all day long and wanted to take a shower and relax. We get to find the room all a mess and no clean towels, plus the TP and the box of cleaners were taken out of the room as well. I'm not sure how this hotel operates but this is worse than a Motel. Yesterday it was the valet parking people, we scan the barcode 25 minutes before going downstairs and we get there and nothing, however I noticed a few other people just went and ask for their vehicle without scanning the barcode and they got theirs vehicles way before ours. When I went and I asked the young man about my vehicle he mentioned that it was a mistake and he will get it right away, however those other people were white and of course we are two professional Hispanics. I believe this one to many incidents even after getting a call from the management during the day, the incident still went unanswered. We still got two more days here at Charlotte, however I don't believe we will finish our stay at this want be luxury hotel. The room is definitely nice but that's what we are paying for and the location is perfect, but I will never make the mistake of staying here again. RACE IS DEFINITELY A FACTOR HERE. Update; come back tonight and my TP is gone again and the handle on the sink cabinet is now falling off and a black hair on one of the towels. Went downstairs to let management know and the four people at the front desk were like sir " we can assure you that everything is been address" funny thing is that it just getting worse. They mentioned that they will send someone to the room, however it's been an hour and nothing. We really can't believe that this a JW Marriott, this a shame of hotel.

Fantastic overall experience! Quiet rooms that are exceptionally clean. Remarkably helpful staff that goes above and beyond! Proximity to convention center, Bank of America Stadium, and other great amenities make this an excellent choice for Downtown Charlotte! Highly Recommend!

I stayed at the JW marriott during a conference due to its amazing proximity to the conference center. It's located at the same corner as one side of the convention center, with the main entrance just one block over. The hotel is a JW marriott and a certain level of luxury Is expected. While the facilities largely met these expectations, the service was dismal and did not respond properly to issues. The beds were comfortable, furnishings updated and modern, etc. I requested someone to fix my cooler / mini fridge which was not functioning despite an adjustment to the settings. There was no response in the app for 30 min, so i called down. No one ever came to fix this issue. Having Marriott status usually results in some benefits, but I was told without hesitation that no upgraded rooms were available and that late checkout was "not an option" ...then i asked again later and magically it was an option. Not sure if inconsistently is a positive or negative here. Lastly i was given a room that faced a tall grey wall. What. A. View. Overall the facilities were fine but it did not meet expectations on service, and seemed easily overwhelmed by a conference (which i assume is a frequent occurrence given its location).

We visited Charlotte NC and this was the hotel I chose and I am glad I did. It sits in downtown Charlotte within walking distance to all the great attractions like the Panthers Football Stadium, the Convention center and great restaurants. The hotel is more vertical than horizontal so be careful because you might miss it and the hotel entry is not completely clear while driving. The hotel has front door valet to assist with getting your bags to your room. The hotel is loaded with 3 restaurants and a rooftop bar with pool access. The room was amazing with a great view of the pool however, there is still a lot of construction going on in the area. The March weather was a little to cold for the pool but, I wish we could have enjoyed it. The full length windows, amazing bathroom with separate shower door and toilet door were perfect. The refrigerator was stocked with bottled waters. The front staff was friendly and the elevator only allows you to use your room card to access your floor which I found out after hopping on the elevator with another guest who was also going up and it did not take me to my floor so, I had to go to the lobby and start from scratch. The ice machine is on the 6floor. The parking garage is not owned by the hotel so I believe parking ran us about $20 -25 per day. I will definitely return to Charlotte & this resort style hotel.

Be prepared to drive around the block a couple of times in Uptown Charlotte. There is no ENTER or EXIT sign directing guests of where to turn into the Valet area of the Hotel. Mentioned this to an employee working in the Valet area and he agreed, there is no ENTER or EXIT sign. It's chaos. These guys are forced to stand out there and over direct guests on where to turn in because guests are clueless and frustrated. Staff did an amazing job given the level of chaos. Not a good way to treat staff by JW Marriott by creating undue stressful situations that could easily be prevented. Clearly they are not listening to staff feedback. Brought this to the attention of the Owner. They don't see a problem with current signage or lack there of. See the attached response. It's a state of the art hotel with NO "ENTER" sign. They have no plans in adding one. I will not be back. First place award though for best hidden Hotel Entrance on a busy, one way, city street. Too bad this is the guests first experience upon arriving at the JW Marriott in Uptown Charlotte, NC. Horrible. I expect better. Communication is the key and they failed miserably. This is not a staff issue. This is a management/Owner issue.

The location is amazing! The spa is top notch. I loved everything about my time there. It was relaxing! Check in is quite easy. The only issue is parking costing quite a bit but it is downtown. I've stayed twice... the first time the rooftop bar wasn't opened. You have to have reservations to even sit there. Luckily it was a party of two and we made our way to order appetizers. The pool is not very resort like. It's small and the cabanas are overpriced for the size. There are 2 nice restaurants attached to the hotel and I've tried both. Not a bad place to have a staycation

My favorite brand of Marriott hotels! JW is amazing from valet to front desk. The steakhouse was so delicious and amazing. The electronic screen was easy to utilize and it tells you which elevator to get on. The rooms was so quiet comfortable and beautiful decor. The bathroom toilet and shower are separated by a glass wraps. By far my favorite hotel chain! Can't speak enough. Make sure to try there outdoor bar the Oyster because they have a fire pit. Put your name on the waitlist for the rooftop bar when you first get there. Executive lounge has a beautiful fire pit wall. Can't speak enough. Gym is amazing also it has a peloton so there is no expense spared.

Fantastic property in super convenient location! This property is also definitely not short staffed! We chose to valet our car with 3 gentleman helping with our bags and such. We walked in to a pristine lobby and we're checked in immediately, with the associate waking us to the elevators to explain the amenities plus show us how they worked. There are restaurants, bars and a spa on site. Our room was incredible and the bathroom was a very convenient and desirable layout. The only downfall was that the water escaped the shower onto the bathroom floor. We slept great, and will definitely return to this property!

The location is ideal for the Convention Center and stadium visitors. The food is blah and cold in the Executive Lounge, and breakfast at Dean's too. Our room was super clean!

so disappointing ... employees were SO rude. i can't believe the management would allow their employees to treat the guests the way we have been treated. I stay in JW Marriotts all over the country and this is by far the worst experience I have ever had. absolutely do not recommend.

Brand New. Great views. This hotel has it all. It's very high end. Great steakhouse Dean's. They have a great rooftop. Several bars. Valet parking. Pool on roof top.

Okay hotel in a decent location within the city... however, the price paid for a single night was not worth the horrible pillows, an incredibly squeaky air conditioning unit, lack of shampoo/conditioner in the shower (bottles were empty), and mid-level customer service. I'd say don't waste the money when there are far nicer hotels in Charlotte for cheaper.

Unless you do valet, parking is atrocious. Hotel restaurants were expensive. Only one ice machine on the 6th floor. Be prepared to wonder around uptown Charlotte if you're trying to eat after 9pm. No microwave in the room. You had to use your own log in credentials for the TV apps to watch a movie. No continental breakfast. Just one big money pit. I had better stays in a red roof inn.

Very nice new hotel. The rooftop bar and pool has great views and nice shade. Loved the floor to ceiling windows in our corner room - great views of the Panthers stadium and uptown buildings. The room was nicely decorated with comfy furniture.... Just wish the beds weren't as hard. Dean's restaurant downstairs is very nice - you can order room service to bring up food from there too. Nice shady patio on street level for Dean's, but didn't appear open when we were there. The executive club is a nice little spot to relax and work. Coffee machine, beverages and snacks there too. Can't wait to try out the spa next time!

Ghosted me on my scheduled interview TWICE and had the nerve to reject me. I reached out multiple times and they blew me off every call. They stated that someone would reach out, and I waited a whole week for that "call". Don't work for a place that can't even maintain simple communication. Imagine I had ghosted the recruiter, I'd be blacklisted.

I have stayed here many times over the past 2 yrs. Good location, comfortable rooms and generally good front desk staff. Restaurants (Deans and Caroline's) both very noisy and can be difficult to get a table w/o reservations. Room service is hit/miss - about 60 pct of the time food comes within 30-40 mins. Several times it has taken an hour and once did not show up at all despite multiple calls. My sense is the hotel is in high demand and this plus some shortage of staffing makes for an indifferent food/beverage experience. I am a premium Bonvoy member but have never had a room upgrade in perhaps 40 stays. Overall. Not bad but not quite a JW Marriott experience

We had a great experience during our recent stay!! Jonathon, who checked us in, was extremely friendly & professional!! Love this hotel!!

While the bar and lobby are very nice the walls are paper thin, the constant creeks and pops in the building are only masked every guest on your floor taking, sneezing or coughing. Don't stay here if you value a good night sleep and peace and quiet.

This is a beautiful new property that has a few kinks to work out. On the great side: * Our suite was beautifully decorated, spacious, and had gorgeous views of Charlotte. It had one of the biggest hotel suite bathrooms I've ever had in my Bonvoy travels, with a huge shower that we joked could fit 8 people. * The hotel gym is packed with great equipment, including a Peloton. It might feel a little small when there are several people in there at once, working out, but I appreciate how clean and well equipped it is. * Three restaurant/bar options in house -- Dean's, the steakhouse that also offers breakfast and lunch; Caroline's, the oyster bar/restaurant with a smaller menu; and Aura, the outdoor bar, which had some delicious looking tapas food. * Valet is very efficient. Loved the ability to communicate the need to get my car out by text. * Elevators. Never had to wait long to catch one. They use technology that allows you to indicate your desired floor when you call the elevator. * Great location -- very close to BoA Stadium and other key downtown visitor spots. On the "needs work" side: * The hotel bed could use a really nice pillow topper like the Ritz, because the mattresses are very firm and not comfortable. * The lobby floor bathrooms are unisex and were consistently gross (i.e., not clean, wet floors around the toilet, toilet paper chunks and paper towels on the floor, etc.). They were the dirtiest lobby bathrooms I've ever seen at an upscale property. * Dean's Restaurant was totally unprepared for the sizable pre-football game crowd for breakfast the morning of a game at Bank of America stadium. Lots of frustrated people were standing all around the area, and there was no clear line of who had checked in with the hostess stand and who hadn't. There was only one iPad being shared by two employees at the stand, and when one of them was off with the iPad, seating someone, the other employee was rendered helpless and couldn't do much. We had Platinum Bonvoy breakfast vouchers and couldn't use them in the end because it took us 20 minutes to even try to get on the wait list. We ran out of time. * While the executive lounge is open during the week, it only has sodas/water in refrigerators, some coffee options, and a few peanuts/pretzels and other light snacks. No other food. * While I didn't use the spa, it seems to have a lot less of the spa amenities versus the Ritz in Charlotte -- no steam room, no sauna, etc. -- for a similar price point for services. The spa menu looked great, but for the money I would prefer to go to someplace where I can get all the bells and whistles, like the Ritz in Charlotte. It sounded like there were some very nice showers available in the locker room but it sounds like there is not a lot other than that. My guess is this hotel will be amazing once the management is able to figure out solutions to some of these problems. I can imagine it's been tough to try to open a luxury property during a time when staffing is such a challenge. Once it gets up to speed, it is going to be fabulous having another top tier Bonvoy option (along with the Ritz-Carlton) in downtown Charlotte.

Check in on August 27, 2023 after an early morning flight turned into a very embarrassing and very disrespectful event. When the manager on duty "David" proceeded to tell me that they could not find my paid for reservation and that IF IT IS AS YOU SAY there would have been notes in the system. And when I stated that is what I was told would happen a month ago when I paid. I asked him to call and verify he said their is no one to call it's the weekend I should try them the next day on Monday and IF IT IS AS YOU SAY they will fix it. So I had to pay for one night just so I could get checked into the hotel. After it was fixed the next day he still refused to apologize for my hour and a half of trying to get into my room.

Check in and check out were smooth. The stay was fine and the facilities were obviously new and clean. The valet was a little slow and there was a bit of a wait a few times despite needing to text ahead of time for them to pull the car around (and then providing a time estimate). My biggest issue was how early the hotel restaurants/bars closed and how as a guest of the hotel you weren't prioritized over walk-in guests or non hotel guests. You basically need a reservation to go to Aura or Caroline's or be prepared for a lengthy wait. The main thing that gave me pause was the blonde girl at the Aura hostess stand was rude to another patron who was black. She was very curt and stated there wasn't space, shortly after another employee said there were three seats at the bar and it would be fine. The blonde employee seemed agitated. It just left a really negative impression. When we approached the hostess stand she still seemed annoyed and was dismissive not even offering to put us on the waitlist. We ultimately ended up at Dean's in the lobby, where Honey took excellent care of us! I usually have a great stay at other JW locations, but would think twice about booking here with the other luxury hotels in the area.

Beautiful new hotel with several dining options. Loved the rooftop bar and pool. The lobby and common areas smell wonderful. Spacious and clean rooms, great customer service at check in! Parking is pricey, but customary for a hotel located in Uptown. Highly recommend.

Very nice hotel, featuring 2 restaurants and 3 bars. Rooms are clean and the staff is friendly. The exec lounge is a mixed bag for me. I like the fact that it is open on the weekend, unlike another property here in Charlotte but would like to see the coffee machine functioning prior to 7am. I am an early riser and there is no coffee to be had before 7am on the weekend, other than the Mr. Coffee in the room.

Just stay elsewhere. There's too many hotels in Charlotte to stay here. I'm not sure if you've ever had someone walk into your hotel room while you're sleeping, or had staff pound on your door hours before checkout like you've done something wrong but that's what happens here. I've never stayed at a hotel, let alone an expensive hotel, where housekeeping went around in the morning, three hours before checkout, pounding on guests doors like a dorm. I was even more shocked an hour later to have my door opened and a person walk in, and again pound on the door after they'd already opened it, HOURS before my checkout. This isn't OK.

I cannot reach anyone who can help me. All I need is a credit card authorization form and when I called customer service they said I had to call the hotel (I thought I had since I dialed the hotel phone number.) The hotel put me on a never-ending hold to "grab the paperwork." I finally hung up. When I tried back later it never connected to a person at all. I still don't have an authorization form and I've wasted way more time on this than I should have. There was also a loud scratching/clicking noise that made it hard to hear during the short time I actually spoke to someone. There is a conference being held across the street and they are one of the featured hotels. They have to know that most people won't be paying for themselves; they'll have someone pay on their behalf. It really shouldn't be this difficult to get this taken care of. I should have picked one of the other hotels.

I stayed at the hotel this past weekend for the second time and was very disappointed in their handicap accessibility bathrooms. This time unlike the first I needed a handicap accessible bathroom due to a recent injury. Whoever did their handicap bathroom layout was clueless. Why would you place a deep, narrow tub and assume all handicapped persons are able to step up into it and stand to take a shower? Most hotels have a fold up chair in a walk in shower. This hotel has walk in showers in the regular rooms only. They were not very helpful and was unable to offer any type of shower chair. The hotel should clearly list their limited accommodations on their website because people with any physical limitations that need a handicap shower do not need to stay here.

Great location and new hotel. Rooms are very good. Good rooftop bar nc pool. Deans restaurant is average but convenient in lobby. Dean's issues are just not having enough staff when they're busy. The main issue with this hotel is the valet parking and the excessive wait times. It's not unusual to hear people screaming about it especially during or after a major event.

Room was very nice. Clean, good layout, and big. Staff are very friendly and professional. Unbelievably for an expensive place, they had single-ply toilet paper like a campground outhouse. We had food served for our meeting all day and it was an F especially for such an expensive place. Some of the yogurt at breakfast expired 2 weeks ago. The romaine lettuce at lunch was brown. At home I would have thrown it in the trash. The tortilla soup was inedible. The pot de creme was grainy jello pudding that never set.

Checked in tonight coming from Los Angeles California the flight to me to md to where I had to pick up my daughter and niece that's 7 months pregnant we drove to Charlotte we are here because we have a sick family member So I had booked a king room but also used my suite nights so I was upgrade to a king suite I was planing to just fly right in from Lax to charlotte but me daughter and niece what to also see our family member that's terminally I'll so I gave the front desk a call 3 days ahead of time to change room to a queen with 2 beds long story short we get here after me having a 5 hour flight also I had to drive from md 6 hours of driving there was a young lady that was at the front desk I gave her my name she said that they didn't have my reservation as a queen they still had it as king so I told her I called to change reservation 3 days ago the manger came over no hello just start looking in computer gave us a key that was queen room his name was Abulfazl Tursbibfront desk manger very rude the room he gave us was a handicap room and that was cool but the room was dirty so we went Bs k to the front desk and I told him the beds looked as if someone had be laying on them so I told him look this is crazy just give me the suite we will figure it out at this point I'm tired and I'm pissed if that he just did seem to care he just looks at us as if we have 3 heads so I'm like ok we get to the suite and it's handicap at this point I'm asking do you have another suite he's very rude and short at this point so the room is freezing cold so the girls are just upset so I try to get it to a better temperature in the room so they will be comfortable so at this point I'm just done I go back downstairs to speak with him to tell him we will be checking out tomorrow and also to question why did you charge my card 1.798 dollars for 3 nights he goes to tell me that the first night is 580.00 the breaks down the other 2 night I laugh to tell him my reservation is saying my room was 1.425 with taxes then I tell him I've book at the AC hotel a couple blocked down then he tells me I can call them and get you a room tonight and all if you can leave my point this guy is very racist they don't need him as a manger and this is how they treat titanium elite member we had to park the car ourselves because the valet was no where around but one thing that was notice even by guess he cater to everyone else 2 men where very nice they where guest the got the cart and our our luggage on for us so my point this guy need not work for Marriott at all or he needs so much more training he also need to remember we are the reason he has a dam job I'm done but this is not over I did a claim on him it's 4:06 am and I'm still up thinking about how this guy reacted of our stay Marriott you need to teach your employees to respect your guest

Great hotel, prime location, amazing bar. Worst sleep of my life, the mattress is as solid as a rock. I've never slept on such a firm mattress before in my life.

New place in Uptown Charlotte for upscale poolside drinks and vibes. Great ambiance. Great service. Highly recommend. Emily was the best. Elite.

I was surprised at how clean, beautiful, and comfortable our stay was. The beds and furniture were comfortable, and beautiful. Everything was perfectly clean and well kept. Even in the busiest of areas our room was quiet. The rooftop bar is a lot of fun with a perfect view. The staff were very nice and accommodating.

This is a brand new hotel, and it shows. It was immaculately clean, with a pleasant staff. Breakfast at Deans was thoroughly enjoyable with excellent service. I had 4 concerns. 1. The room was too dimly lit for my taste. 2. The mattress was way too firm. 3. Limited selection for room service and, 4. The shower wasn't completely sealed and as a result, leaked. The latter issue was promptly addressed. I would stay again if it were closer to more amenities.

This place is amazing!!! Stayed here for a work conference and was met with exceptional customer service of the valet staff, bellmen, & front desk. The lobby was clean and smelled soo good! The only disappointment was upon entering the room the bed wasn't made completely and there were crumbs in certain areas in the room. All in all I had a fantastic stay! The rooftop bar is a must see - it really captures the beauty of uptown Charlotte. I also want to make a note of the front desk staff Kendall who was always so pleasant and always made herself available to me which I found comforting. Definitely plan on staying here again :)

Very nice stay! Would give it a five but beds are extremely hard and the cost for parking is crazy!

I haven't been inspired to write a review in such a long time until this trip. If you're considering this hotel- just do it. This team does not disappoint! I'm visiting Charlotte for work and found a good deal here on the Marriott website. I've stayed at other JW's and I love this product but the Charlotte team is something else. This hotel has only been open for a week and everyone is so on top of it and kind and gracious. The check in staff were so lovely to talk to and took and interest in getting to know me and what I do; the staff in the concierge lounge are so nice and offered recommendations of places to eat while checking on me to see if everything was ok often; even the valet guys are super nice. The training team that onboarded this group of staff deserve kudos and a shout out. I have to leave in the morning and I'm already sad but already looking forward to my next visit- after all there's still an oyster bar and spa I need to check out.