JW Marriott Desert Springs Resort & Spa

Property is lush & well manicured. The rooms are spacious and great views if facing the pools. Employees at the resort need a refresher course in customer service. Our experience: 1st night we ordered room service and were promised it would be at our door in 45 minutes...it took double that time! When we questioned the timing we were told they were busy. I ordered a cheese quesadilla (because I'm a vegetarian) and it was delivered stuffed full of chicken! 4th night we ordered two pizzas from off-site...they were delivered to the front desk but the employees at the desk never alerted us of the pizzas being delivered. We finally called and they said, yes they had been sitting there for a while! We ate cold pizza since there are no microwaves in the room. We found it extremely hard the entire time we stayed at the resort (6 days) to talk to anyone at the front desk...the message on the phone would be to either stay on the phone and your call would be answered in the allotted period of time OR to press "2" to receive a call back...Neither option worked...no answer OR no call back. Both golf courses were fun to play...both challenging yet fair. They were in good condition for being resort courses that get a lot of play. I do think the Palm course could use a dog to chase the geese into the water...that course had a fair share of goose poop that you needed to navigate around.

Overall nice place. The room can be quite far from elevators and hard to navigate around. The bed is very comfortable. The housekeeping needs some improvement. Didn’t reset previous guest alarm (so it went off at 5am) and also didn’t change shampoo bottle (was empty). The pool water is comfortable but got some bugs floating around. The food is pretty good. And party space is beautiful.

We stayed at this resort to celebrate our 12th wedding anniversary and this is my true and honest review. 10 out of 10!! The grounds are absolutely stunning with the best views! To be honest when we arrived it literally felt like we went to another country! You get the best of both worlds ( weather wise) when traveling in February. It was warm during sun up the cold at night AND you can travel 30 minutes to the tram and see snow!! I did have a mishap that was correct in literal MINUTES!! This is why I say 10 out of 10 because I understand that things will happen but it’s not so much about what happens but how they respond! I would absolutely come back here again and again! Thank you JW

Had a recent business trip here. First time in Palm Springs. Hotel about 25 minutes from local airport. It is across from a good size shopping area with some restaurants and grocery store. The property is very nice as you would expect for a J.W. Several restaurants and very nice pool/spa area onsite which I didn’t use. I did have dinner and breakfast at Rockwood Grill and Fisherman’s Landing on site,Both meals were good and service was as well. There are 2 golf golf courses on site and I played the Palm Course. Nice course and pretty reasonable price for the area. I was surprised on rate as nothing is cheap here. My room was a Signature view with pool view. It was a nice room. Nothing over the top, but bathroom was nice and bed was comfortable. The resort itself has a lot to offer. Like most upper end resorts everything is expensive and at times you feel you are being milked for every penny. I would stay here again even with the higher prices. I could see it being a great family vacation spot.

An Unmatched Experience of Luxury and Convenience Our recent stay at the JW Marriott was nothing short of exceptional. From the moment we checked in, we knew we were in for a world-class experience. If you are looking for a perfect blend of relaxation, activity, and accessibility, this is the place to be. The Accommodations The rooms are a true highlight. They are incredibly spacious, offering a level of comfort that is hard to find elsewhere. The bedding felt like sleeping on a cloud, and the thoughtful layout provided the perfect sanctuary to unwind after a day of exploring. World-Class Service What truly sets this property apart is the staff. Every team member we encountered was genuinely friendly, professional, and went above and beyond to ensure our needs were met. Their helpfulness added a personal touch that made our stay feel special. Activities & Location You will never run out of things to do here. The hotel offers an impressive variety of activities catering to all interests. Furthermore, the location is unbeatable: * Convenience: Having a well-stocked supermarket and local shops within easy walking distance made our stay incredibly seamless. * Exploration: You get the luxury of a resort feel with the practicality of being near local amenities. Verdict: Whether you're traveling for business or leisure, the JW Marriott delivers on every front. We cannot recommend it highly enough and are already looking forward to our next visit!

Beariful surroundings, mam made small decorative lake, the grounds well taken care off. They also have flamingos roaming. The hotel look nice , nice lobbies, pools, many different nooks to hangout in. My gripe ia with rooms. They feel a bit run down and not as clean. For the price you are paying this shoukd be top quality, but does not feel like it.

I left 3/4 items of clothing in my wardrobe and none of the team have bothered to get in touch or support me in trying to find the lost items. Have provided all details including room number and date of departure and called within an hour of realizing. Happy to change review once someone in the management team reaches back out to me.

Overall Experience: 5/5 I recently stayed at this beautiful hotel, and I must say, everything was absolutely fantastic. From the stunning property to the impeccable service, I couldn’t have asked for a better experience. The staff were friendly, welcoming, and attentive, and the hotel facilities were top-notch. I genuinely have no complaints when it comes to the hotel itself, everything was just perfect. One Small Annoyance: The only issue I had during my stay wasn’t directly related to the hotel’s quality or staff, but more about the situation we found ourselves in. While we were there, a children’s baseball tournament was taking place, which meant the resort was full of young kids. As a parent of two young boys myself, I completely understand and accept that children will be running around and having fun. However, what I found a bit challenging was the lack of supervision. The kids were running up and down the hallways, yelling and screaming, and jumping into the hot tub without any apparent rules or guidance from their parents. It wasn't that the kids were being disruptive on purpose, they were just being kids, but I did feel like some boundaries or guidelines from the hotel could have helped, especially since the parents were often no where to be found. For instance, some gentle reminders about noise levels in the hallways and not cannonballing into the hot tubs, could have gone a long way in ensuring that all guests were able to enjoy the resort peacefully. Again, this isn’t really the hotel’s fault, but it definitely did impact the experience, especially given the cost for staying here. Final Thoughts: Despite this, I would definitely recommend this hotel. The beauty and quality of the property, combined with the excellent service, more than made up for this minor situation. I would just suggest that if you’re visiting during an event like a children’s tournament, be prepared for a lot of added noise and activity. Otherwise, everything else was perfect.