JW Marriott Gold Coast Resort & Spa

From the moment you pull up you are greeted just as you'd expect. Car doors opened and bags taken care of. ||Check in was a breeze with very helpful staff. The signature drink on arrival was super refreshing after being on an international flight.||The room was clean and spacious. Size of the bathroom was excellent. The view was spectacular getting both the city lights and the beach. ||Had room service each night with a fairly decent menu. The food wasn't fabulous, but it was better than average. ||The lagoon/pool area is every bit as described and then some. I'll be staying again on the lagoon alone. Make sure you swim with the fish while you are here!||||The spa staff were incredible. Both ladies made the whole experience second to none. ||||We dined at Cirtique on site one night. Unfortunately this was the only downside we had to our stay. The service was well below average and the food wasn't much better. ||||But overall, it is an excellent place to stay and will be my main port of call when in staying in Gold Coast from here on out.

Absolutely the best hotel we have ever stayed at! From the moment we arrived, the service went above and beyond – every staff member made us feel genuinely cared for. The manager upgraded us to a suite when she heard we were on our honeymoon. The receptionist welcomed us with a welcome drink and took the time to share activity recommendations. We could tell the staff are very well-trained and enjoy their jobs. The room was beautiful- clean, great views, contemporary design but very comfortable. I had the best sleep here. The food was incredible – full of flavor, beautifully presented, and unforgettable. The pools were fantastic – clean, relaxing, and perfect for both fun and unwinding. There was a hot tub, a slide, lazy pool, and even a snorkeling area with little fishes. We felt so loved and welcomed throughout our stay. Every detail of this hotel made our trip memorable. I’ve stayed at hotels across 45 states in the U.S. and throughout Asia, but this was by far the best hotel experience we’ve ever had. We can’t wait to come back in the future!

3 generations our allocated staff lady was fabulous.| We stayed for hours. Our 15 year old teenager thoroughly enjoyed the high tea. Who ever thought of an exclusive teenage selection of high tea items and special drinks was terrific. Us two adults enjoyed our selection of food and drinks and all impressed with the gold tea cups. A beautiful afternoon. Thank you coffee shop. Made great memories.

Beautiful hotel in a convenient location.|Rooms have been renovated & upgraded.|Loved the room layout & high quality of fitout.|Rain shower in bathroom was wonderful. Great bathtub with bath salts provided.|Lots of amenities provided in the bathroom which were restocked daily.|Beautiful fluffy towels.||Buffet breakfast was excellent with plenty of variety. Never seen grilled scallops previously on a buffet for breakfast - was a lovely treat on one of the mornings.|Would like to specially mention Steven & Terese for their amazing service at breakfast.||We ate a each of the hotel restaurants.|Citrique - Food taste & quality was excellent. Great service from the staff. Enjoyed both the a la carte menu & seafood buffet.|Chapter & Verse Bar and Lounge - Food & cocktails were amazing, along with the staff service. Highly recommend the Baked Babybert Cheese, Bay Bug Roll & Prawn Linguini. |Misono Japanese - Food was okay, but not great value for money. Teppan experience was very popular with families - kept the kids in the restaurant entertained.|Not recommended if you are a couple wanting to have a quiet relaxed dinner. ||Loved the refillable glass water bottle provided in the room. Filtered water & ice station located in the hall near the lifts. Wish more hotels in Australia provided this feature.

We have been loyal guests at JW Marriott Surfers Paradise for over a decade, always staying a full week or more, celebrating our honeymoon, family visits from overseas, Christmas and New Year holidays — even supporting the resort during its COVID refurbishments. This property was once a shining example of five-star luxury. Sadly, it is now a shadow of what it used to be.||||During our current stay (7–14 September 2025), we were not offered any welcome drink at all — despite this once being a signature touch (previously champagne, now reduced to a shot of iced tea). The in-room experience is no longer premium: no plunger coffee, no proper coffee at all, no hot chocolates for the kids — just cheap instant sachets you’d expect from a budget motel. Even the small indulgences, like the pillow menu and other thoughtful extras that once made the stay feel special, have been quietly removed.||||The resort facilities are just as disappointing. The water slide — one of the main reasons we book here — runs for only two brief hours a day, and staff confirmed there is no flexibility. The major cave spa is closed, further reducing the experience. We have been forced to leave the resort and spend additional money off-site just to entertain our children — the opposite of what a true luxury resort should offer.||||This stay has been hollow, uninspiring, and not remotely five-star. For a property that charges premium rates and trades on the JW Marriott name, this decline is unacceptable. Unless standards and services are urgently restored, we — and no doubt many other long-time guests — will sadly have no reason to return.

I couldn’t recommend the JW Marriott more. If you’re looking for a hotel that caters to families, this is it. The various pool areas, from the lagoon pool with sand and tropical fish - to the QR codes on the pool loungers with bar service right to your lounger….our kids were in the pool every day from 8am. Our older children loved the deeper pool with the water slide - and they also loved the cave area with waterfalls. The buffet breakfast is astounding - from the wall with various donuts, to lamingtons, to traditional English breakfasts, to the fresh fruit, granola….custom juices, pancakes and waffles…or my favourite, Asian noodles in broth…it really has it all. The hotel even has an arcade upstairs for kids filled with arcade games. We loved our stay here - if you want the feeling of a beach but inside your own resort - but with the benefit of everything the Gold Coast has to offer - we will certainly come again. We love Bonvoy Marriott.

Great Hotel! Definitely standing up for their rating! From the moment I arrived I felt staff was taking care of things! Provided all assistance and instructions for a very pleasant stay! While attending a business function all catering was of great quality, and venue for the function was well set!. A place I can recommend for business or family! (My partner a kid stayed as well while I was working) Pool facilities are superb!

It’s a beautiful hotel, amazing pools and surrounds. I had huge expectations based on the reviews. We stayed for 6 nights and some days I felt a little disappointed. Mostly with the service at meals. Lovely staff, don’t get me wrong but when you’re a paying guest and someone books a venue for a party you’d still expect guests to be made a priority. We waited 35 minutes to even have someone take a drink order. First it was a business conference and then a 40th bday. Pretty disappointing considering we had hungry kids. We heard a lot of other guests complaining in the same way. Again when you’re charging so much for drinks and meals, surely there is a level of service that needs to be provided. |Another issue were the beds and pillows. One of the worst I’ve slept on, particularly the pillows and I know I probably sound like a whinger but i could normally sleep on anything and rarely complain but the pillows are horrible. I’m surprised there aren’t more complaints on here about them! |One recommendation would be to have a clothes horse in rooms. |Again, a lovely space, great outdoors and pools, nice and friendly staff but a few things that I felt didn’t measure up.|More activities for kids would have been great. I know we came in the lead up to school holidays but there were still lots of kids. Some organised pool games or activities would have been great.