JW Marriott Hotel & Suites Saigon

I stayed here in June 2025 and must say that as Bonvoy member I had one of the best experiences with any of Bonvoy hotels. Location is just incredible, the Post Office, Notre-Damme Cathedral, the walking street, Ben Tahn market and many other attractions are within walking distance. The hotel is attached to a shopping centre which has an excellent food court offering Vietnamese, Cantonese, Japanese food and restaurants can deliver food to your room. The Executive Lounge deserves a separate praise! Excellent food choice throughout the day, premium beverages are offered during long happy hours, lots of exotic fruit all day long and the lounge has business meeting spaces. Really excellent value for money! Massive thanks go to the lounge team, Long and Ha went far and beyond to assist with every request. The ladies in the morning shift on 15/06 were also incredible throughout my stay (I’m sorry I don’t remember the names, I think one of them was Fong, they were very professional and attentive). I hope the hotel management reads my feedback as I want to endorse a member of concierge team who went to get me medication from the pharmacy when I was poorly. He spoke excellent English, translated and explained how the medication should be taken, went far and beyond to assist me to my needs when I felt vulnerable and I think with those skills he’d be wonderful addition to the executive lounge team. If I come back to HCMC I will only stay at this hotel!

Excellent property with a super attentive staff all around. But I have to point out two staff members in particular. Fairy at the front desk is provides a great first impression. She is super professional but with a friendly and personal touch. |If you’re lucky enough to enjoy the wonderful Executive Lounge, the staff there are excellent; but none more than Thu, whose huge smile, friendly conversation and attentive service make you feel so welcome and comfortable that you almost forget that there’s an amazing city to explore. The personal touches, like remembering your name, drink and food preferences are things that set this crew above the rest. |I’m a Plattinum Elite Bonvoy member with a good deal of travel experience throughout Asia. I can say that Marriott is fortunate to have the likes of Fairy and Thu as representatives of the brand.

I stayed at this hotel recently and I had a very good experience. The staff's attention to detail and their dedication is noteworthy and commendable. Miss Tien at the Lobby reception, Miss Thien at Market 39, and Miss Sophie at the Lounge...each of them showed consideration and care in their respective domain and made an big impact on me. Shout-out to the Chefs who work tirelessly behind the scenes to satify the guests' taste buds at all times. Chef Khan is warm, welcoming and helpful, and we developed a good rapport. Kudos to the whole team at JW - from housekeeping to frontdesk, concierge to culinary - each of them cared to care! I highly recommend this hotel and look forward to returning here on my next trip to Saigon.

I’ve stayed at the hotel for 12 nights for a business trip. The experiences I’ve had from email interactions during reservation through online request via mobile app and onsite staff services were extraordinary. The room is spacious and clean with nice amenities and good quality toiletry. The slippers of this hotel are one of the best. The staff, from all functions of this hotel, were highly attentive to details and always delighted guests by fulfilling all small requests very promptly. Special appreciation to Pinky, the reception lady at Market 39, who always greeted me with smile and remembered my room number and my favourite drink. All the staff at this hotel have really made this trip felt like ‘Home away from home’.

We had an exceptional stay and would highly recommend booking a room with access to the Executive Lounge — the service and staff on that level are truly on another level.||Although we arrived early, the team welcomed us warmly and even invited us to enjoy breakfast on both the day of check-in and check-out. The complimentary afternoon tea offered on both days was excellent, with a wide variety of choices.||As Marriott Bonvoy members, we enjoyed additional perks, including a late 4 p.m. checkout, which gave us time to make full use of the hotel facilities. On our last day, we were even invited to a pizza-making class and treated to a complimentary buffet dinner — such thoughtful touches made our stay even more memorable.||A special shoutout to Mia, Sophie, and Thu from the Executive Lounge for their outstanding hospitality. We’ll definitely be back for another staycation!

We stayed at JW Marriott as a family with our baby, and everything was perfect. The staff were incredibly friendly, kind, and accommodating — especially toward our little one. The location is very convenient, right in the city center. Our room was clean, spacious, and quiet, which made it easy for the baby to rest. We also enjoyed the in-room dining, and the bathtub was a nice way to relax at the end of the day. A great experience overall.

A little older but a nice hotel. It also feels a bit expensive for Vietnam. The rooms are ok. Nothing exceptional. The breakfast buffet was incredible. Amongst the best I've experienced. Location is awesome.

An Exceptional Stay at JW Marriott Hotel & Suites Saigon My recent stay at the JW Marriott Hotel & Suites Saigon was truly exceptional in every way. From the moment we arrived, we were impressed by the luxurious ambiance, impeccable service, and attention to detail that defines this property. A special highlight of our experience was the Executive Lounge, where we were warmly welcomed and cared for by Nam and Mia. Their professionalism, warmth, and personalized service made a lasting impression. Nam’s thoughtful hospitality and Mia’s graceful attentiveness created a welcoming environment that felt both refined and relaxed. They went above and beyond to ensure every need was met, and their genuine kindness made our stay even more memorable. The Executive Lounge itself offered a wonderful retreat with exquisite food selections, a serene atmosphere, and spectacular views. It was the perfect place to unwind after a long day. This hotel is a true gem in the heart of Saigon, and I highly recommend it to anyone seeking a five-star experience. Thank you to the entire team—and especially Nam and Mia—for making our visit unforgettable. We look forward to returning soon.