JW Marriott Hotel & Suites Saigon

Title: Disappointing Experience at JW Marriott Today I checked inn stayed at JW Marriott, expecting a luxurious experience, but unfortunately, it fell short of expectations. The experience was not what I anticipated from such a renowned brand. Check-In Process: The check-in process was frustratingly inefficient. There was a lack of clear communication and explanation upon arrival. The staff seemed disorganized and did not provide the warm welcome or detailed information one expects when checking in at a hotel known for its luxury and service. Room Quality: The quality of the rooms was another letdown. They lacked the upkeep and elegance one associates with JW Marriott. The interiors felt outdated and worn, and the amenities provided did not match the high standards the brand promises. Attention to detail seemed to be missing, leaving the room far from the luxurious experience I was hoping for. Overall Experience: Although the hotel carries a prestigious name, the service and room quality did not meet those expectations. I left feeling underwhelmed and disappointed. For the price paid, the experience was not justified. The lack of luxury and attention to detail made this stay less enjoyable than it should have been. I hope this feedback is taken into consideration for improvements, as the potential for a fantastic experience is there. Unfortunately, I cannot recommend this hotel based on this experience. I hope that future guests will have a more positive experience as improvements are made.

JW Marriott Saigon Suites is undoubtedly a good property with comfortable rooms and a very good breakfast spread, which initially left us happy and satisfied. The check-in experience was also pleasant. However, unfortunately, the overall experience was seriously marred by the attitude and behavior of certain staff members. The most disappointing incident occurred on 31st December at around 11:58 PM at the pool bar, involving Mr. Sang. He abruptly and rudely stopped us from entering the main lawn, from where my 7-year-old daughter could have witnessed the New Year fireworks. There was absolutely no empathy, no courtesy, and no willingness to understand that this once-a-year midnight moment can never be brought back—especially for a child. His behavior was shockingly rude. The way he physically blocked my wife and daughter from stepping onto the lawn, with cold and unpleasant facial expressions, is something I will never forget. It felt as if access to an open garden was being denied purely because we had not purchased tickets for the New Year celebration. This approach was insensitive, rigid, and completely against the hospitality standards one expects from a brand like JW Marriott. What makes this experience even more disappointing is that no one from the hotel management reached out to us afterward. In other reputed hotels across countries, when staff members make such mistakes or encounter serious guest dissatisfaction, they proactively report the incident to their General Manager, who personally reaches out to the guest to calm the situation and restore trust. Unfortunately, nothing of that sort happened here—no apology, no acknowledgment, and no attempt to understand or correct the damage caused. Additionally, during breakfast on other days, we noticed a few staff members displaying unhappy and frustrated expressions, which further affected the overall dining experience and guest comfort. Despite being a loyal member, such incidents force me to seriously reconsider my choices in the future. Next time I travel to another country, I would prefer exploring other brands or properties that value basic human courtesy, empathy, and guest emotions, rather than rigid rules and indifferent behavior. Well done, Mr. Sang, for turning what should have been a magical New Year moment for a child into a bitter and unforgettable disappointment.

Here my take on this. I seen a lot of negative reviews regarding this newly established JW Marriott in Ho chi Minh City which was previously Intercontinental hotel in which base on my experience the property itself definitely need remastered especially the rooms (more specifically would be the Bathroom amenities), however service is top notch one of the best. I also got to experience the Executive lounge and the staff there provide what I would say is Forbes Standards in term of service and what a Luxury hotel is. Two staffs that stand out to me was a Gentlemen in the Lounge goes by the name of "Long" (I hope I got his name right) and a young Lady which my apology I can't recall her name but both of them was super friendly and welcoming. The Location is definitely the best because it literally in the center of District 1 and everything is basically walking distance so that would save you a lot of time. Overall my only complaint was just the room quality everything else was amazing. Would definitely recommend to try out this hotel if you get the chance! :) One more thing..... personally I haven't seen this being at many luxury hotels but before my departure I receive a note from I believed her name is "Katie" regarding my stay and etc which is a nice touched for departure guest. Overall amazing service!

The JW Marriott Saigon exceeded expectations. As the property is under going renovation’s till August 2026, I was somewhat apprehensive.||The lobby, gym, spa & pool have all been moved. The lobby to the 1st floor, the spa to the presidential suite, and access granted to hotel guests to use the pool & gym at the neighbouring JW Marriott apartment block.||I stayed at the Executive Corner Suite, second to the presidential, with stunning views from the 18th floor of the very central District 1 CBD area & beyond. The comfort level of the bed is paramount in any hotel; where the JWM luxury matress topper ensured a very restful sleep.||The software was as compatible to the hardware. The staff were very personal, where they all addressed me by name, quite an extraordinary achievement considering its far from the size of a boutique hotel. Further, the club lounge staff dedicated such enthusiasm to please their guests. There was absolutely no hesitation to peel my rambutan fruit from the seed. A very difficult task, that’s appreciated.||The breakfast was extensive, yet never compromising on quality. The highlight of the hotel F&B was the JW Cafe buffet dinner; where the live lobster & crab station came at no extra cost. In my many travels around the capitals of the world, I have never come across such a treat in a luxury hotel.||Finally I wish to express my special thanks to Katie Truong, the Loyalty Manager who took exceptional care of me in every detail. As well as to Yannick Freymann, Hotel Manager who comes with a wealth of experience in the luxury divisions of the Bonvoy Group of hotels.||I look forward to my next visit after renovations are complete which will elevate the JW Marriott Saigon as the city’s very best.||A LEONG|Singapore|TripAdvisor Level 6|Soon to be Bonvoy Titanium Elite

Our stay at JW Marriott Saigon was nothing short of perfect! We stayed in a fully equipped apartment next to the main hotel building, and the best part was being able to use all the amazing facilities in both. The apartment was super spacious, with a balcony overlooking the stunning city skyline, a huge bath, and a comfy bed, everything you could ask for. Plus, the location is just perfect, right in the heart of Saigon. Breakfast at Market 39 was outstanding, the quality of the food was truly top-class. Starting the day with a salty Vietnamese coffee, a hot bowl of pho, and a fresh coconut was an experience I’ll never forget. Big thanks to Han at Market 39 for her smile and amazing service, it really made our mornings even brighter. The hotel has so many highlights: the beautiful pool with skyline views of the city, their own green rooftop and garden, and the overall modern yet welcoming atmosphere. We also had dinner at Basilico, their Italian restaurant, and absolutely loved it, delicious food in such a cozy, elegant ambience. What really stood out was the hospitality, the entire crew was so nice. Imagine every staff member you meet on the floor greeting you with a smile and a warm hello. It’s these little details that make you feel truly at home. Whether for business or leisure, JW Marriott Saigon is an amazing choice for a luxurious and memorable stay in Ho Chi Minh City. Highly recommend!

The hotel is centrally located and getting around was easy. We booked a club room and the enjoyed the lounge access. The buffet breakfast at the atrium had a big variety. The room is generally nice and big, but some areas need a bit of improvement - for shower facilities, the water pressure is weak and the water is not hot even at the maximum; and the room is too cold even if you adjust the thermostat. The hotel does not have washer/dryer facilities unlike many hotels in Japan/China but you can have your laundry done by the hotel. The pool is nice but the poolside cafe can offer more options e.g. pizza/hotdog etc. The spa is great - lovely staff and very relaxing. Staff are mostly very polite and warm. All in a very pleasant stay.

+ location is very central and close to attractions|+ Executive lounge was well stocked. Special shout out to "Ha" in the lounge. She was awesome in addressing our needs and always had a smile on her face|+ Breakfast was very nice and had a wide variety of drink and food options|- The hotel has been transitioned over from Intercontinental, the older property and is still not entirely modernized. |- I got just a corner room in spite of using my Suite upgrade certificates. The room was on the smaller size than expected|Overall a solid choice for someone visiting HCMC

Only took a day pass for the pool which is great for non- guests and very reasonable for a lounger. Lunch and servers were really nice and welcoming. Pool is refreshing. Highly recommend for a day in the sun.