JW Marriott Hotel & Suites Saigon

The location of this place is great. Right across the front gate is a blocked off street with book stores and cafes. There’s a small children’s area that my kids love and we usually grab breakfast there as the first stall sells something new every day. It’s also in a good district and easy to get anywhere. Pretty easy to call a cab or grab from hotel. The rooms are very nice and they keep up with service throughout the day making sure you have more water and fresh towels. My kids love the kiddie pool available on the residence side. It’s also connected to a little indoor food court so that’s very convenient.

The JW Marriott Ho Chi Minh City is perhaps the best high-end hotel in town when it comes to location. Positioned perfectly, it places all major attractions within a 10-15 minute walk, regardless of the direction you go. The staff is another highlight—attentive, professional, and genuinely committed to making your stay enjoyable.||However, while the hotel boasts a prestigious name, there are significant drawbacks to consider. Previously an Intercontinental property, the hotel recently transitioned to the JW Marriott brand, but it’s clear that updates and renovations are overdue.||We stayed in a suite but had to be relocated due to issues with the air conditioning. Unfortunately, the new room wasn’t much better. After further complaints, we were informed that the hotel maintains room temperatures at no lower than 20.5°C (68.9°F) at night and allows them to rise to 24°C (75.2°F) during the day. For anyone who prefers to sleep in a colder room, this is a major issue. Even the executive lounge and lobby suffered from the same lack of cooling, which was especially uncomfortable. Whether this is a new policy following the rebranding or an infrastructure problem, it significantly impacts the overall experience, especially for a high-end property.||Adding to the disappointment, the hotel is undergoing renovations in the pool area, which makes me wonder if budget cuts are affecting guest comfort. Poor water pressure in the shower, difficulty regulating water temperature, and non-functioning wall plugs in the room further reflected the hotel's aging state. These issues were unexpected for a property positioned as a luxury accommodation.||For future travelers, here’s my advice:||If you prioritize luxury and comfort: Consider waiting for the new Mandarin Oriental nearby, which is set to be a top-tier option when it opens.||If you need cooler accommodations: Check out Le Meridien, which is slightly further from the main attractions but offers a more comfortable temperature for sleeping.||For Marriott loyalists: The Autograph Collection inside Vietnam’s tallest building could be an option, but note that it requires a 15-20 minute cab ride to the city’s main attractions, which isn’t ideal if you want walkability.||While the JW Marriott Ho Chi Minh City has potential and a fantastic location, the outdated facilities and frustrating temperature policies leave much to be desired. Until management addresses these issues, it’s hard to fully recommend this property to discerning travelers seeking a truly luxurious experience.

This is one of the central hotels in district one very close to everything. The main squared is about five minutes walking, and you are pretty much in the centre. The hotel is divided into two towers. The apartments being in another building connected by food mall and coffee shops. Very convenient for big families As the apartments are of good size and very convenient with seven eleven In the ground floor. The view is just amazing. The kitchen The laundret is all perfect for long stays. This stuff is generally very helpful and quick in service. Excellent stay overall

I stayed here on the first day of 2025, and I know this hotel was originally the Intercontinental Saigon. Although the interior decoration is a bit dated, the quality of the staff is excellent. Whether it was the people at the front desk or the employees I encountered in the corridors and elevators, they were all very enthusiastic and polite. I would especially like to thank Mr. Vu for his warm reception. After learning that it was my first time visiting Vietnam, he upgraded me to the Corner Room without hesitation, for which I am very grateful. During my stay, I only had breakfast at the restaurant. Although there were many people waiting at the door around 9 o'clock, the breakfast was delicious, especially the cold coconut, which was fantastic!

Stayed here while visiting the city, and I must say the hotel is strategically located within the city. The room was spacious and clean, which we truly appreciated. However, the only complaint during our stay was the breakfast experience. Our omelette order was forgotten, and we ended up waiting more than 30 minutes. While we understand it was a busy period, the hotel should have been prepared for the rush, especially knowing it was a busy week. To make matters worse, our order was given to someone else, and no one noticed until my husband had to follow up for the second time. Overall, a pleasant stay with great facilities, but the breakfast service needs better management.

Hotel room - 8/10|Breakfast - 8/10|Staff - 10/10|Location - 9/10||We stayed over the new year period and while the hotel was exceptionally busy, we still received great service. There seemed to be a few issues when bookings were moved over from the Intercontinental but these were resolved speedily. ||While the room was not bad, I think the hotel could do with a refurb - the ancient hairdryer definitely needs an upgrade! One would definitely expect better at a 5 star hotel.||Location is good - a 15mins walk to the wharf, Ben Thanh and other shopping malls.

This is the 2nd time I’ve stayed here and the service was great as always. My friends and I booked the apartment suites. Rooms are spacious and well maintained by house cleaning. Location is walking distance to the water front and many tourists spots and night life. Hotel is priced reasonably. Everyone on staff are very helpful and kind especially Van at the front desk. They go above and beyond expectations every time. Highly recommended.

I had a great stay here. My at the front desk made sure my check in was smooth, efficient. She also gave me great advice as to which method of payment was best for the room deposit. The room was spacious, modern, well organized, and well furnished. I just wish they would replace their old TVs with new HDMI accessible TVs. The hotel is also in a great location, right next to a Starbucks and food court and within a short walk of shopping, tourist attractions, and Japan Town. The hotel breakfast was excellent too with the right combo of Asian and Western choices. Highly recommended hotel.