JW Marriott Hotel & Suites Saigon

The hotel is centrally located and getting around was easy. We booked a club room and the enjoyed the lounge access. The buffet breakfast at the atrium had a big variety. The room is generally nice and big, but some areas need a bit of improvement - for shower facilities, the water pressure is weak and the water is not hot even at the maximum; and the room is too cold even if you adjust the thermostat. The hotel does not have washer/dryer facilities unlike many hotels in Japan/China but you can have your laundry done by the hotel. The pool is nice but the poolside cafe can offer more options e.g. pizza/hotdog etc. The spa is great - lovely staff and very relaxing. Staff are mostly very polite and warm. All in a very pleasant stay.

This is a 5-star hotel which needs a good renovation. But don’t let this deter you from staying. It’s very clean. Very comfortable. The food and service is outstanding. Of all the hotels I’ve been to in the world - the coffee in the restaurant was the best I’ve had (ordered the Vietnamese coffee of course!). Breakfast was very nice. The service is impeccable. Location outstanding

We were two families and booked two 2-bedroom apartments for a 4 nights. Hence, we stayed in the apartment building (Nguyen Du street) which is separated from the main hotel building by some food court hall, where we had to walk through for breakfast buffet every morning. Not a hassle at all. The pool on this side is also a different one. Overall we had a pleasant stay, enjoyed the rich breakfast buffet, the small pool and nice view from the balcony. The service was great and the JW Marriot team were enthusiastic, kind and helpful. The only two smaller things to be aware of: 1. In the shower turning on the water with soapy hands is rather hard 2. When ordering Grab, make sure they come to Nguyen Du side Other than that everything was great!

The staff was responsive and friendly. The breakfast was outstanding. My concern is that the A/C system does not seem to be working in most rooms. It is either very cold or warm, and despite a thermostat, one cannot adjust the temp.||I was given another room, but someone had clearly just been smoking in it. Worse, the smoke was being masked by a strong air freshener.||I believe that for the rate and star number, the experience should have been better. Overall, the property is excellent and the hotel is in a very good location.|ve nights.

My original booking was for 5 nights, but I stayed at the JW Marriott Hanoi hotel for one night: July 20th, 2025. Below are my views on good (+) and not-good (-) about this hotel. In the end, my final evaluation (the number of stars) is heavily based on the quality of my interactions with staff as a guest and a loyal member. ||||Good things:||+ The breakfast restaurant had a large number of items, though it was super crowded and chaotic.||+ The gym is nice with enough equipment. The outdoor pool looks wonderful (I didn’t try, but walked around it) with a small green garden next to it.||+ The hotel is at the heart of the city, and thus you could walk to many attractions close by.||||Not-good things: Compared to other JW Marriott hotels, this is by far the worst I have ever encountered from outside to the inside (see below):||- The people who escorted guests in front of the hotel didn’t even care to open the door when our Grab taxi arrived.||- Compared to JW Marriott Hanoi, they do not have a person (holding a manager position) to welcome an ambassador member (to make you feel special as an elite member). Even there was a club lounge supervisor, he didn’t even care to come out to greet me (see the next item)||- Though they had at least a suite available, they didn’t upgrade me until I told them that if they did not welcome me, I would stay a night and check out to another hotel. Then the person who (just passed the probation after working there for 2 months) checked me in said that she would come in and talk to her manager. A few minutes later, a lounge supervisor came out and said that they would upgrade me a suite. ||- Their welcome gift was by far the worst compared to all hotels that I stayed in this trip (clearly far worst compared to JW Marriott Hanoi): a few fruits and two bottles of tonic water. ||- Moving from Vinpearl Landmark 81 to this JW Marriott (which is higher in the chain), I expected a better welcome (or at least the same as the JW Marriott Hanoi). However, given the above under-treatment which appeared to me that they didn’t care about my staying at their hotel, I was too disappointed that I asked them to change my reservation to only 1 night (instead of 5 nights as in the original booking). They asked if a manager could come and talk to me, but by that time, it was too late and I do not have the mood to talk to any of their team. It was the right decision, as the Sheraton Opera Saigon, where I moved to, was the best in terms of recognizing ambassador elite (see my reviews for Sheraton Opera Saigon hotel). One would expect JW Marriott, which is supposed to be a higher standard, to be better, but this JW Marriott Saigon was not (by far).||- At the breakfast restaurant, the staff didn’t even pay attention to taking my used dishes away (only when I asked them to do so). My observations at other tables showed that they focused on foreigners, though, I bet, most of them are not even ambassador members. ||- Their whole operations from outside to inside left me with the impression that they treated Vietnamese people (I was excited to speak to them in Vietnamese as I am a Vietnamese American) differently at this hotel (in a negative sense, of course).||- The checked-in night, when I was outside, an assistant manager of the front desk sent me a note and a bottle of champagne apologizing for their mistreatment (I didn’t touch the champagne, of course). Oanh, the front desk manager, came to see me the following morning when I was at breakfast and tried to explain the situation, but at that moment, I lost interest in this hotel. Though she showed some sincere regrets, it was too late. ||- I already told my personal ambassador to talk to them about my 25th anniversary at this hotel, but my personal ambassador missed this hotel from the list of hotels. Nevertheless, even without a note from my personal ambassador, they should have done a better job in welcoming an ambassador to their hotel. Their team should learn from the teams of Vinpearl Landmark and Sheraton Saigon.

Excellent property with a super attentive staff all around. But I have to point out two staff members in particular. Fairy at the front desk is provides a great first impression. She is super professional but with a friendly and personal touch. |If you’re lucky enough to enjoy the wonderful Executive Lounge, the staff there are excellent; but none more than Thu, whose huge smile, friendly conversation and attentive service make you feel so welcome and comfortable that you almost forget that there’s an amazing city to explore. The personal touches, like remembering your name, drink and food preferences are things that set this crew above the rest. |I’m a Plattinum Elite Bonvoy member with a good deal of travel experience throughout Asia. I can say that Marriott is fortunate to have the likes of Fairy and Thu as representatives of the brand.

Great hotel, high standards of customer service and food quality. Has a convenient area on ground level with few restaurants and a little supermarket. We booked a two bedrooms apartment and it was very spacious and clean. It smelled a little damp but after opening the windows a bit it was fine.

We stay at the residence building everytime we visit Saigon. It's like a second home with everything we need: a full kitchen & a washing machine. The bedroom and living room are both spacious. The breakfast buffet is so great. The convenient store & all the restaurants at M Plaza right at the ground floor give us enough options that most of the time we didn't have to leave the building. Absolutely best place to stay especially when traveling with family.