JW Marriott Hotel Bangkok

An absolutely exceptional stay at JW Marriott Bangkok! From check-in to check-out, everything was top-notch, but what truly made this experience unforgettable was the outstanding service from Mr. Chawanpat and the concierge team.I had arranged a surprise proposal, and the team duly delivered in every aspect. Mr. Chawanpat personally ensured that the decorations and setup were perfect, coordinating seamlessly with me to get the timing just right. His attention to detail and dedication went above and beyond, making the moment truly magical.Beyond the proposal, the hotel itself exceeded expectations—luxurious rooms, impeccable cleanliness, and world-class hospitality. Five stars to a five-star experience! Highly recommend JW Marriott Bangkok for anyone looking for an unforgettable stay.

Rooms and especially the service were fantastic. The entire staff go above and beyond to ensure a great stay. However the facilities cannot hide their age. While the rooms must’ve been renovated not so long ago the Pool and Spa area are definitely in need of a refurbishment. The location is good with BTS nearby but if you prefer direct access to world class shopping the Grand Hyatt or International might be a better choice with a similar standard.

Great Location and Warm Service, but Noise Management Needs ImprovementMy overall experience at this hotel was quite positive, especially due to its excellent location and friendly staff. However, there are some areas that could be improved.1. Convenient Location for Easy TravelThe hotel is located in the heart of Bangkok, making transportation extremely convenient. Whether taking the BTS Skytrain, hailing a taxi, or using a tuk-tuk or motorcycle taxi, getting around is hassle-free. The surrounding area is well-equipped with amenities, including convenience stores, pharmacies, and nail salons. The nearby mall features a Starbucks and a Middle Eastern restaurant (unfortunately, I didn’t get the chance to try it). Additionally, there is a supermarket on the ground floor, and the hotel is connected to the mall via a pedestrian bridge, making shopping and commuting effortless.2. Warm Service and Friendly StaffThe hotel staff were warm and welcoming, with several front desk personnel and lobby managers able to communicate in Chinese, ensuring smooth interactions. They always greeted guests politely, which created a welcoming atmosphere. A special mention goes to the beautiful and enthusiastic young woman in a red qipao at the entrance—her hospitality left a lasting impression.3. Satisfactory Facilities and BreakfastThe room facilities were basic but functional, and the breakfast was diverse and well-prepared, providing a great start to the day. The attentive breakfast service also added to the pleasant experience.4. Areas for Improvement: Noise Management and Service DetailsDespite the overall positive stay, noise was a significant issue. Bangkok’s tuk-tuks and motorcycles operate 24/7, making the first night in an 11th-floor room facing the main road extremely noisy and difficult for rest. The next day, I switched to an 8th-floor room away from the street, but there was still a persistent low-frequency humming sound at night, likely from an electrical room. Even the hallway was affected by this noise, forcing me to change rooms again late at night.I had specifically requested a quiet room upon check-in, but the front desk still assigned me to two different noisy rooms before finally finding a quieter option. This suggests that the front desk staff may not be fully aware of the noise levels in different rooms or did not take the request seriously. Improving room allocation based on guest preferences would greatly enhance the experience.Another issue was at the poolside front desk. When I asked for mosquito repellent, the staff initially seemed to be fetching it but then returned and simply said there was none. This response felt dismissive. Given that the pool is an outdoor facility, it would be reasonable for the hotel to provide mosquito repellent for guests’ comfort.5. Overall RatingThe hotel’s prime location and friendly service make it a great choice for travelers who want easy access to Bangkok’s attractions and transportation. However, noise remains a major concern, and I hope the hotel can take measures to improve soundproofing and better allocate quiet rooms upon request. Additionally, small service details, such as providing mosquito repellent at the pool, could further enhance the guest experience.If these issues are addressed, this hotel could become one of the best accommodation choices in downtown Bangkok.

I recently had a meal at JW Marriott, and it was an exceptional experience. The hotel is beautifully decorated, exuding elegance and luxury. The staff provided outstanding service, making the visit even more enjoyable. There are a variety of restaurants offering diverse dining options to suit different tastes. Parking was also very convenient, with plenty of spaces available. Overall, it’s a perfect destination for a refined dining experience and top-notch hospitality.

This hotel provides a nice breakfast and a delightful happy hour selection, with my favorites being the noodle soup and fresh fruits. The staff are exceptionally friendly and professional, greeting guests with warm smiles and offering helpful recommendations for local food and massage services. They promptly deliver supplies whenever requested and even provided 10 masks as a thoughtful gesture. Their attention to customer needs is outstanding, and the room feels very safe and secure.

One of the best places I have ever stayed in. The staff is courteous and ready to help you in every way the minute you check in. The lounge is incredibly nice and the breakfast buffet has a huge spread. The rooms are nice and face towards the city. Barely a few minutes of walking from the BTS station.

My wife and I have stayed in luxury hotels around the world and many JW's, this one is special! The property is great, with excellent restaurants and amenities, but what really made our stay very memorable was all the staff and how incredible they all were. From the moment we arrived at the main entrance to the very friendly and sincere greetings daily, they truly made our stay as good as we've had at any luxury hotel. JW Marriott Bangkok you should be very proud of all personnel who make this hotel as great as it is! Please pass on our thanks to all staff for an incredible stay. We will see you next time we are in Bangkok! KT

I had (2) very pleasant stays in Nov-24. The amenities, rooms, and staff are generally top notch. I also appreciated the fitness center and the pool - all were awesome. And last but not least, the Executive Lounge and her team: thank you to Michele A (E-Lounge MGR), Nok, Chef, and all staff for making our stay very pleasant. I realize that you all work very hard to serve guests each day, and I appreciate your fine efforts. You guys make the difference that really support the international traveler. I wish you all the best and much success in 2025.