JW Marriott Hotel Beijing

Good location for high end shopping. Rooms are clean but could smell smoke in the hotel corridors leading to the room. Some customers still smoke in non smoking rooms. Told the hotel staff and they quickly address the issues. Rooms are comfortable, they even provide buck **** and foam pillows when I asked for a firmer pillows. Breakfast spread was good. Service staff was attentive. Overall a nice stay.

This was a good hotel to spend a few days in. We were touring Beijing and found its location good for our tour attractions. the hotel has great amenities, love the pool and the spa/gym facilities. Our room was on the 18th floor, but it was extremely hot for some reason and we had to ask the hotel staff to open the windows as we were told the heat could not be turned down or off - found that strange. Loved the welcome teas that were made - Overall, its good location and amenities make up for some of its shortcomings. As a Marriott Ambassador however, there is a certain expectation of requests to be met - some of mine were not. But hopefully next time.

I booked my last night at this hotel expecting a modern stay in the city center. However, apart from the reception area, the hotel feels outdated and worn. There isn't much to explore without taking a taxi, aside from shopping centers. ||Upon arrival, I was disappointed by the lack of assistance with my luggage. My taxi driver had to help me out of the taxi and retrieve my bags since the doorman seemed disoriented. I waited outside for 2-3 minutes before deciding to take my suitcase inside myself. The same lack of service was evident after check-in when I made my way to my room.||Although I received an upgrade, the room felt very dated. The bathroom towels were of low quality, and basic amenities like cotton wool were missing. Additionally, there is no turndown service, which is usually provided. The bed however was comfortable. ||The executive lounge felt dark and claustrophobic, with children running around and water spilling everywhere in the bathroom. It was inconvenient to have to ask for sparkling wine, although food choice was extensive. Overall, the atmosphere was not pleasant.||The breakfast was not good. The poached eggs were cooked in a microwave (!!!) and the over easy fried eggs pre cooked were overcooked. There was egg that had fallen in the floor creating a slip hazard that I slipped on and no one had noticed. The orange juice was very bitter as was the coffee and no teaspoons or cloth napkins provided. There was no sugar on the table either. They also started to shut the buffet up before 10:30 and no one provided any notice. ||I also had booked a car service for the following day but my plans had changed. When I went to cancel the car service I discovered that the concierge had never booked in when requested anyway. A good job that I didn’t need it!!||In comparison, I stayed at the JW in Shenzhen last week, which was excellent, and I also enjoyed a few nights at the Intercontinental Beicham Beijing just prior, which was impressive. I'm puzzled by the significant drop in quality and service at the JW in Beijing compared to the same brand in Shenzhen and even other hotels in Beijing. I will not be returning.

We lost a bag on the taxi back to the hotel and the service staff went the extra mile to call the taxi company to retrieve it. The staff was professional and very helpful throughout our stay, accommodating all our requests.|Rooms were excellent, clean and spacious. Breakfast was good and the executive lounge was a nice place to have dinner and chill out. Highly recommended and we will definitely stay here again.

I enjoyed the hotel’s convenient location, which made it easy to explore nearby attractions. The breakfast had a nice mix of options and tasted fresh. The room was quiet, allowing for good rest after a long day. Minor improvements could be made, but the stay was still very enjoyable.

I had a comfortable, beautiful six-night stay from August 13 to August 19 in the JW Marriott Hotel Beijing Central where the staff treated me with such kindness and housekeeping did such an efficient, timely job in making up my room every day. I especially highlight concierge, Franco, who went out of his way to be helpful. I loved my room, which the staff upgraded for me, its comfortable bed, nice big bathroom and shower, and other features making for a great experience. You can walk to Tiananmen Square from the hotel in about 25 minutes or take the subway at the station nearby. I swam every day in the big indoor swimming pool and relaxed in the hot tub. I ate at the good restaurants on-site, including Casalingo, JW Café, and the Man Ho Chinese restaurant, all of them good. I had the breakfast buffet, too, in the JW Café and delicious evening food in the Marriott clubroom. A very pleasant front desk clerk, Tracy, handled my checkout when I left and very kindly asked me how I liked my room. I appreciated her great service. Thank you.

I stayed there for 3 nights. This is my second stay. I returned because my first visit was very pleasant. ||This time round, the stay is just as good. I want to write about the concierge. ||I have to get a luggage lock in a hurry. I called the front desk and was told to approach the concierge. The staff helped me order online and the item arrived within 20 mins. Amazing!!||The staff are all very pleasant and polite.

If you're looking for 5-star comfort with impeccable service in China's bustling capital, the JW Marriott Hotel Beijing delivers an unforgettable experience. From the grand lobby to the plush rooms, every detail exudes sophistication. What We Loved:✔ Prime Location – Nestled in the CBD district, it’s steps away from shopping (The Place, China World Mall), dining, and major attractions like the Forbidden City (20-min drive). ✔ Spacious, Stylish Rooms – Our Deluxe Room was a haven of comfort with a mluxurious Marriott bed, floor-to-ceiling city views, and a sleek marble bathroom (hello, rain shower!). ✔ Outstanding Dining – The Man Ho Chinese Restaurant served some of the best Cantonese cuisine we’ve had, and the breakfast buffet at The Kitchen Table was a global feast. ✔ Exceptional Service – Staff went above and beyond—friendly concierge, quick room service, and even helped us book last-minute Great Wall tours! ✔ Heavenly Spa & Pool – The Quan Spa was pure relaxation, and the indoor pool with natural light was perfect for a refreshing dip.