JW Marriott Hotel Frankfurt

Had an excellent stay at the Frankfurt Marriott! The hotel is perfect in every way – great location in the heart of the city, close to attractions and a mall right next door. The rooms are clean and comfortable, and the service is outstanding – both the restaurant staff and reception were friendly and attentive. Access to the huge gym included with the stay was a wonderful bonus. Highly recommended for anyone looking for a top-quality stay in Frankfurt.

I’m happy to share my wonderful experience at the JW Marriott. From the moment that we arrived until the time I left, every aspect of my stay was truly exceptional. The staff were incredibly helpful and their hospitality was top-notched. The reception to the restaurant staff, to the concierge team, all went out of their way to make our stay comfortable and enjoyable. The entire team was always there to offer assistance, particularly when it came to suggesting local restaurants and sightseeing spots. I highly recommend this hotel whether you are traveling for Business or pleasure.

This hotel is located in a prime spot, close to a subway station, a major shopping area, and numerous restaurants. The suite offers a beautiful view and ample space, making it a comfortable choice for travelers. The bathroom is particularly impressive, featuring a modern bidet that adds to the overall comfort of the room. While the services provided are generally good, we did encounter a minor issue with the in-room safe and bidet. We kindly requested the maintenance team to come and fix these problems, which they promptly attended to.

During our stay at the JW Marriott Hotel in Frankfurt this August, we encountered a significant issue that severely impacted the quality of our experience. The outdoor temperature during our visit was approximately 30°C, and one of the reasons we selected this property was the information provided at the time of booking, which stated that the hotel offers air conditioning with individual temperature control for each room. This was an important consideration for us when choosing accommodation, especially during the summer. However, upon arrival, we discovered that the temperature in the room could not be adjusted individually, as the air conditioning is centrally controlled by the hotel. This meant that we had no ability to set the temperature according to our personal comfort, which is contrary to the expectation created by the booking information. Consequently, we endured an uncomfortably warm night that disrupted our sleep and prevented us from getting the rest we needed. This is far below the standard of comfort one would expect from a hotel of JW Marriott’s reputation and category. We reported the issue to Mr. Mustafa at the reception desk the following morning. While he could not resolve the underlying problem due to the hotel’s centralized air conditioning system, he was exceptionally attentive, courteous, and honest in addressing our concerns. His professionalism and genuine empathy were greatly appreciated, and we would like to acknowledge the outstanding service he personally provided. That said, the situation raises serious concerns about the accuracy of the information presented to potential guests and the hotel’s ability to meet the standards of comfort and autonomy in room climate control that are expected from a luxury property. We believe it is essential for the hotel to either ensure that guests truly have individual control over room temperature or to clearly state the limitations of the current system in all booking channels, in order to avoid misleading expectations and future dissatisfaction.

Amazing hotel, room was absolutely gorgeous with a breathtaking view of Frankfurt. I would recommend staying here if you’re in town, and looking for a hotel that offers luxury and convenience. I would say parking isn’t the easiest to navigate and the hotel isn’t the easiest to find, but the front desk is there to assist and make it accessible. Amazing, simply put.

We stayed to a high floor corner room , it was really WOW. The view incredible. The design elements. Control panel . Japanese Toilet seat with all the controls. This was really a top tier room that you’d usually find in top Singapore or Dubai hotels. |The staff were helpful and polite. The location in the heart of Frankfurt , walking 5 min to old town and 5 min to opera district and 2 min to shopping. I would highly recommend ||Only area I would note is the AC during summer days doesn’t cool enough and needs addressing from management

Great location for shopping, restaurants, business meetings. The lobby bar is a great place to relax and enjoy lovely cocktails. Outdoor seating is also available. Front desk & bell desk team are prompt and cheerful. Rooms are nice with spacious bathrooms. The gym is one of the largest anywhere. My wife and I stayed here twice within 10 days and it is now our first choice in Frankfurt.

We stayed here with a baby overnight as it was convenient for flying from Frankfurt airport. The staff here were so accommodating and helpful, the service fast (delivery of cot and kettle) and amenities (big gym) are great. The receptionists gave my daughter a teddy bear, upgraded us, and generally made what could’ve been a really stressful journey really nice. Thank you! Quick (disappointing) addition: we booked a taxi to the airport and reminded them several times that we wanted a baby seat, but a normal taxi turned up without one, and we had to travel just carrying the baby on our lap - not ideal. So maybe book your own transport if you’re travelling with a baby within your car seat