JW Marriott Hotel Frankfurt

JW Marriott Frankfurt Good thing: The location: in the heart of the metropolis, 20 minutes’ drive from Frankfurt International Airport, right in front of Zeil, entertainment and shopping central as well as the walking distance to the Roemer and other tourist attraction like Eiserner Steg and Goethe Haus. Room: spacious accommodation with spa-inspired bathroom, mindfully renovated with good skyline views. If family trip, I recommend Panoramic Suite even if you can be upgraded to the higher Suites, because it can afford 4 people with Sofa bed. The restaurant (Michelin 2025) presents spirited gastronomic experiences, especially breakfast is good. Staffs are very friendly and professional. Bad thing: No Executive Lounge, but mini bar in the room is complimentary for the elite member. Lobby with front desk is not spacious. (No elite line for express check-in/out) 1. Benefits for Platinum elite or higher: Welcome point of 1000 or complimentary breakfast (2 adults and children under age of 12) 2. Club Lounge: NA 3. Fitness: 0600 – 23:00 (Sat, Sun: 22:00) Pool with locker room (07:00 - 21:00 on weekend, 23:00 on weekday) Sauna (11:00 - 22:00) Spa 4. Dining Breakfast restaurant Greta OTO: Latin American Greta OTO Bar 4. Guest rooms: Deluxe Room (1 King): 33sqm Grand Deluxe (1 King): 46sqm Panoramic Suite (1 King + Sofa bed, max. occupancy 4): 62sqm Jr. Suite (1 King): 48sqm Grand Deluxe Suite (1 King): 60sqm

Our stay at the JW Marriott Frankfurt had many positives, but also several issues that fell far below five-star standards.||Starting with the good: the rooms are 10/10, beautifully designed, spotless, and extremely comfortable. The toiletries were equally impressive, and the property itself is stunning. The leisure facilities are amazing, and our evening meal was excellent with restaurant service delivered to a very high standard.||Unfortunately, the service in other areas—particularly breakfast and housekeeping—was nowhere near the level expected.||Day 1 Breakfast:|I was seated at 09:10 and ordered coffee. At 09:25 I ordered breakfast. By 09:35 I still had no coffee. When it eventually arrived it was the wrong type, but after waiting so long I just drank it. By 10:00 there was a huge queue and, as we had to leave to be collected, we walked out without ever receiving the hot food we ordered.||Day 2 Breakfast:|The restaurant was around 50% full with no queue. I ordered coffee, yet again it took 20 minutes because the server had forgotten to put it through. After another 15 minutes, tables seated after me were already receiving their food. When I asked to speak to the manager, the server became upset—it was her first day—and I genuinely felt sorry for her; it was clear she had been let down by her team and the managers. The manager then explained that two kitchen staff and two servers had called in sick, which should not be passed to guests as an excuse. My breakfast eventually arrived, and again it turned out the order had never been placed initially.||Housekeeping:|On the Saturday we left the room around 09:00 with the “Make Up My Room” light clearly lit. When we returned at 18:00, the room had still not been cleaned. This is simply not acceptable for a hotel positioning itself at this level.||Breakfast is typically the longest and most consistent interaction guests have with a hotel team, and on both mornings it was a shambles—disorganised, slow, and frankly embarrassing for a five-star property. Combined with the poor housekeeping standards, it left a disappointing impression.||The hotel has some exceptional strengths, but significant improvements in service are urgently needed.

We stayed at the JW Marriott Frankfurt to try a central hotel in the city, and it was an excellent choice from start to finish. Parking was easy, and the reception team was outstanding — professional, welcoming, and genuinely kind. A special thanks to Mr. Mahmoud Hamed, whose thoughtful and attentive service made us feel truly valued. Our Skyline Room was fantastic, with breathtaking views over Frankfurt. The bed was extremely comfortable, the room quiet and beautifully maintained, and everything was in perfect condition. The spa facilities were elegant and relaxing, and breakfast was a real highlight — not an overwhelming selection, but everything was fresh, high-quality, and full of flavor. It felt more like a fine dining experience than a typical hotel breakfast. Overall, an outstanding experience that perfectly reflects the JW Marriott standard. We’re already looking forward to our next stay.

Firstly, the rooms have a lovely setting, a very comfortable bed for one who suffers from back hernia like myself. Tv screens are huge and make you lazy to leave the room. But…deep in the night, when there’s no one, when you heart is sinking because a love affair went wrong or just because you had a great night in town, you can count on DIEGO. Diego is the receptionist at nighttime and a guy who knows exactly what to do in Frankfurt. Plus, he has a refined taste for food(NOT necessarily expensive). DIEGO is a true asset to a hotel which wants to count itself as 5 stars. Diego makes that extra nicety come alive. 5 stars for the room and for Diego!

Very lovely hotel in Frankfurt. The staff is extremely friendly, prices fluctuate so it can either be really good or really high so maybe booking in advance would be better. Parking is a breeze valet provided. The rooms were great bathtub and shower included, all requirements provided, facilities are amazing as well. Floors were carpet so im not sure if that would be 100% clean but slippers provided. I adored the breakfast selection the food tasted great and great variety of things to choose from. Location is perfect in the city center and safe. Loved the stay here and definitely would likely plan my future stays here in advance. Worth to splurge on.

October 2025: Stayed here for one night and was upgraded to a corner room on the 15th floor. Room was very spacious. Had a very nice soaking tub. Bed was extremely comfortable. Top notch bedding and king size pillows. Was very quiet area. Room service was fast and friendly. I ordered a beer and burger 🍔 and it was very large. French fries 🍟 were very tasty. I didn't get a chance to explore the hotel amenities. But the hotel was very elegant. Would definitely stay here again.

Location is superb, however, a lot of other aspects of the hotel are on the border of constantly making you nervous. Reception is confusing. Waiting time in the lobby is unacceptable for such high price hotel. Lobby bar, at least in our experience, is not up to standards. We were sitting in the lobby bar area for 30 minutes without being served. Coffee was relatively drinkable. Rooms are ok but a bit pricey for amenities. Breakfast is worst point of the whole experience. Dining area is to small for such a large hotel. We had to wait for 15 minutes only to get the table. And than our waiter got order for eggs "misplaced" and "confused" so we got them in the end but 40 minutes late. Next morning it was the same story. Pool area is way of the hotel. It is not possible to reach it via elevator. You have to pass trough gym and than downstairs. My wife has a bad knee and it was quite ordeal to go and reach pool area. But, on the bright side, we had help from the gym when we started to go back to the hotel. A very helpful and friendly manager of the gym made some changes to our route so that my wife didn't feel the pain from stairs climbing. But since this is not standard procedure be aware.

It was a wonderful business trip. We had meetings all day, including at the JW. The hotel was clean, pleasant, and located in the city center — with a perfect gym and, most importantly, an outstanding staff. Special thanks to the event manager Ms. Fiorina Tanaj, Mr. Leonard, Ms. Roberta, Mr. Paskalis, and all the other amazing team members at the hotel lobby whose names I do not know. 🙏