JW Marriott Hotel Frankfurt

Rooms: Excellent quality, noticeable immediately upon entering. The use of real wood adds to the appeal, and the bathroom was very spacious. Overall, a solid 10/10. Gym: While the hotel doesn’t have its own gym, it offers access to Fitness First Black Label, which includes modern facilities and a pool. Lobby: Surprisingly small for the size of the building—compact and a bit crowded. Bar: Small but cozy and comfortable. Cleanliness: Everything was fine except for the toilet in the room, which was dirty with old grime, suggesting it hadn’t been cleaned for some time. Service: Excellent overall. The housekeeping manager quickly addressed the toilet issue when reported. However, during the busy holiday season, the bar seemed understaffed, with only one person attending to guests. Breakfast: Outstanding—10/10. Great variety, pleasant atmosphere, and efficient, friendly staff. Note: There’s no lounge, which might confuse guests expecting it as part of the JW Marriott experience. Marriott could benefit from standardizing amenities across its hotels to align guest expectations and avoid surprises. Overall: A very good hotel. We’d stay here again.

I stayed at this hotel for 1 night, for a room for 3 people and it was a wonderful experience! The room was amazing — very spacious with an incredible of the city. The bathroom was high-tech, adding a touch of luxury that we loved. Breakfast was fantastic, with a great selection of fresh options to start our day. The hotel’s location is excellent, right in the center, which made it easy for us to explore the area. The staff were super friendly and helpful. Although there was no lobby, we were informed that it will be part of the hotel's upgrade next year, which we look forward to seeing.

When you walk in it is very unassuming but this is a great property. I found the place to be excellent and was very pleased with the hotel. The hotel staff were excellent, ALL OF THEM. I put it in capitals so that management understands they all did a great job. This is usually a reflection of good leadership. The room I selected which was an upgrade that I booked was wonderful. Nice view, large windows, excellent bed and modern bathroom with an outstanding shower with great water pressure. I only had breakfast there so I don’t have a lot of experience with eating at this property but breakfast was excellent. It is close to shopping and the subway. I found the location perfect for just getting out and experiencing the town. I highly recommend it.

I really enjoyed my 3 night stay. Everyone I encountered at the hotel whether front desk, bellman and breakfast restaurant personnel were helpful and made every effort to make sure I was enjoying my stay. My room was beautiful and spotless. ||Chafik checked me in at reception. He explained everything about the hotel and brought me to my room to explain the electronics system.||Thomas also was amazing. I asked him about the subway system and told him that I needed to go on the subway to the main train station. He asked if I had a couple minutes and I said yes, and he walked with me to the subway station down the escalator over to the machine and showed me how to buy my ticket, and then pointed out the platform that I needed to stand on and that any of the trains that come that way would be going to the main station. ||I went to the main train station twice during my stay and each time I just thought about how nice Thomas was to have acclimated me to using the subway so there was no question that I would get there on time.||As a titanium member I was upgraded to a larger room that was so comfortable with an enormous tub and shower. Breakfast was excellent. The location is terrific just steps from shops and about 10 min to the river.

Terrible experience with hotel. Upon arrival, I was told I could wait and come back in a few hours for a Skyline Deluxe Room on a high floor which I accepted. Coming back several hours later, I was offered the same room as before (on a lower floor). When I explained that I would have just checked in earlier if waiting didn’t make a difference, the front desk clerk (Anna) dismissed me and said all the higher floor rooms had been given out. There was complete indifference by the staff and no other offer made. So far, several of the complaints I have heard about service from others seem to be true.||||Requested housekeeping before I left for the day. When I returned that evening, room had not been cleaned. Requested housekeeping again and only offered turn down service.||||Lots of party noise and traffic from lower floor - don’t plan on sleeping in late.||||Housekeeping entered room one day despite do not disturb sign on room.||||Don’t use the cups and glasses in the hotel room - I was in my room during one housekeeping cleaning. The cups and glasses were cleaned in the sink with a used rag. As a physician, I was so disgusted I didn’t use the cup and dishes for the rest of my stay.||||Even with the heat on high, the room was always cold - always needed pants and long sleeve shirt in room.||||Tried room service once - ordered the Club Sandwich. It was so bad, I didn’t eat more than 2 bites and never had tried room service again.||||Tried to contact Front Desk Manage Hamed but was told he was not available. No other service manager bothered to contact me.||||The hotel staff will give lip service and apologies - but they will do nothing to fix the problems or offer any other compensation.||||Despite its good location and modern decor, definitely not a 5 star hotel and definitely not worth the 400 euro/night I paid. Would not stay again or recommend to a friend.

This was a fantastic stay. Location was great for Christmas markets as they were right around the corner. Easy to get to from airport and Frankfurt main train station. The staff was exceptional. I was traveling with my wife and daughter and while that presents challenges they were so hopeful and accommodating and made sure we had everything we needed. Between location and staff this will provide a comfortable welcoming stay no matter the reason for your visiting.

We were excited to visit this beautiful property in the heart of Frankfurt. Located near the Zeil and Hauptwache, the jW Marriott Hotel Frankfurt has an excellent location and a helpful, hard-working staff. Unfortunately, the property is not transparent with its guests about use of the Fitness and Wellness areas. Apparently run by some private company, I was told to refer to the "Hausordung" (house rules) when I inquired about use of the facilities. 8am on a Sunday morning...I was the only customer in their huge, awesome facility. Yet, the staff TREAT HOTEL GUESTS AS 2ND CLASS CITIZENS, barring access to amenities the hotel advertises.Speaking with Isabel, the Concierge, I learned that:||"We don't receive a lot of complaints. But when we do, it's usually about the fitness center."||"They don't have smart people working there."||"One girl, blonde with glasses.........."||I left the hotel exasperated, not even staying the 2nd night, as I found a different property where guests are actually allowed to use facilities as advertised. Closing, I would recommend hotel management reexamine its relationship with the business running this area, as the rude treatment from their staff ruined our visit.

As always, Marriott is top shelf. Beautiful convenient location, well stocked bar/lounge, accommodating and beautiful comfortable lodging. Highly recommend for Christmas Market visiting. Reception welcoming and definitely goes beyond for request. Highly recommend this location