JW Marriott Hotel Hangzhou

Rain 甘雨 at the lounge is awesome! She really went above and beyond and made sure our entire family had a wonderful stay at JW and Hangzhou. She was proactive in introducing the menu and offerings. She recommended sites to visit in the city and she was super attentive to the needs of our kids. She is the best!

Room was lovely. Buffet were great and attentive staff. Got a nice view of the river. Overall a fabulous stay!

Very disappointed with the service. Despite my complaints about a cracked floor-to-ceiling glass panel in the room, the hotel refused to change my room. The only explanation given was that all other rooms were fully booked. Totally unacceptable response for a safety and comfort issue.

I have spent the past ten months at the JW Marriott in Hangzhou, and during that time, I was continually impressed by Jennie’s warm hospitality. From the moment I stepped into the Executive Lounge, her friendly greeting and genuine interest in how my day was going made me feel right at home. It’s evident she is committed to creating a welcoming environment that puts guests at ease, whether they’ve just arrived or have been staying for weeks.||||Jennie also excels in cross-cultural communication. I once witnessed her step in to help a visiting Indian couple who struggled to convey their dietary restrictions in English. In a matter of moments, she coordinated with the kitchen team in Chinese and ensured they were fully understood and taken care of. Moments like these showcase her extraordinary ability to connect with guests from different backgrounds, ensuring everyone feels included and respected.||||Her personalized approach completes the trifecta of outstanding service. Jennie not only remembers small preferences, but she often anticipates needs before a guest even voices them. On one occasion, Jennie invited me to join a small group of international travelers she was chatting with, sparking conversations that led to lasting friendships. Additionally, noticing my fascination with a modern retelling of Moby-Dick (Call me Ishmaelle by Xiaolu Guo; highly recommended, although sacrificing some of the depth, complexity, and challenging ambiguity that make Melville's original a masterpiece), she discreetly ensured my coffee was always fresh, allowing me uninterrupted hours of reading enjoyment.||||I would also like to briefly acknowledge Alissa Zheng—truly JW’s “secret weapon”—and Rocky Zhu, whose lounge leadership has made these past few months unforgettable. I look forward to writing more in-depth about both of them—and others—throughout the remainder of my stay and beyond.

Room is clean with fantastic view of West Lake. Room has good size with relatively huge bathroom with bathtub. Single vanity with separate shower area and WC. A writing desk and a chaise lounge chair are provided as well. I like my room. Thank you.

good hotel, quiet rooms and good restaurant. not too far from west lake, you coud take a ~1h walk to get there and visit some nice shops on the way. i really enjoyed my stay there, also great city!

I have been with this particular hotel on a monthly basis since 2023. Come here once a month for work. I love the staff here, everyone treats me like a friend. Rocky at the executive lounge always provide me the best service, making sure my guest at the lounge have enough tea or coffee available. I would recommend anyone to stay at this hotel.

I stayed here for one night. The hotel is located in the city centre of Hangzhou. The hotel looks old but is well maintained with good amenities. My only complaint is the room electrical sockets aren't universal, but fortunately I brought an adapter. As a Marriot Elite member, I was upgraded to a large suite and they were kind enough to deliver a fruit basket.||The Concierge staff were especially helpful. They also have a nice lounge which offers a variety of drinks and finger food, with a bird's-eye view of the city, lake, and buildings - a perfect place too for watching the sunset.||Although my stay was less than 12 hours, I had a good rest and sleep overnight.