JW Marriott Hotel Kolkata

Rooms are really nice with splendid washrooms. Room is equipped with all modern features, controlls are very easy. Service is very prompt. Was able to get an early check-in and late checkout. Breakfast at jw kitchen is great but sometimes too crowded. More staff would definitely help there. If you are staying at jw marriot, do try Vintage Asia, their serve delicious food. Their salmon is awesome and try their sushie as well.

Visited JW Marriott on 15 Dec and had a very pleasant experience overall. The property is well maintained and reflects the brand’s premium standards. The ambience is elegant, staff were courteous and attentive, and service levels were consistently professional. Check-in was smooth, common areas were clean, and the dining experience was well managed with good quality and variety. Rooms were comfortable, spacious, and thoughtfully designed. Overall, a reliable luxury hospitality experience and a good choice for both business and leisure stays.

As per my view :- ✅ What works (the good parts) Rooms & Comfort: Most guests say the rooms are roomy, with clean, modern interiors, comfortable beds, good bathrooms (some with rain showers or bathtubs), and nice city or pool views. Staff & Service: A recurring positive is the hotel staff — many mention warm, helpful, attentive staff who go out of their way to assist, whether it’s front-desk, room service, or restaurants. Amenities: Great extras — there’s a good fitness center, a spa for relaxation, and a nice outdoor infinity pool that a lot of guests enjoy. Dining & Food: For many, food (especially breakfast buffet) and dining are highlights: “diverse and delicious”, with multiple restaurants and cuisines available. Overall Ambience & Value for Money: Guests staying say the hotel “feels luxurious”, and for what you pay, many feel it delivers — good amenities + hospitality — a solid 5-star experience. ⚠️ What you might find less ideal (the caveats) Occasional Inconsistencies: A few guests flagged issues: breakfast service can sometimes be chaotic — delayed refills, slow staff, or crowded dining halls. Noise & Surroundings: Some past guests say when events or parties are on, it can get loud — especially if you have a room facing common areas or event spaces. Location & External Surroundings: One recurring complaint from a guest on Reddit: when stepping out of the hotel, the outside area felt underwhelming — some vacant lots, not much walkable neighbourhood ambience nearby. From their words: So if you want a walkable, street-level Kolkata experience, this place is more “isolated luxury” than “city-center charm.” Some Minor Maintenance/Service Gaps: A few reviews mention occasional lapses: e.g. worn furniture, or that half the items on the room service menu weren’t available. 🎯 Who this place is good for (and when) I’d totally recommend JW Marriott Hotel Kolkata if you: Want a comfortable, upscale stay in Kolkata — for leisure, work, or as a “stay-cation” break. Appreciate good amenities: pool, spa, gym, multiple restaurants. Prefer a calm, managed, luxury-hotel vibe over “local-street vibes.” Don’t mind that once you step outside, you might not get bustling city-center walkable streets. If you’re visiting just for a night or two (transit, family stay, quick getaway), this hotel gives a dependable 5-star experience.

We had such an amazing stay at JWM Kolkata. From check in to checkout and everything in between was done well. Aman and team were great. Our drivers that were with us all 4 days Mr. Tapas Mandal and Mr. Sunil were amazing. Very caring, polite and great safe drivers with good information about the city and restaurants. In the restaurant, Avike and Gyal made our dining experience totally worth it. Very nice young men with attention to detail and great attitude. I think our best meal in Kolkata was at 2 AM in the morning when we had come back from an event and hadn’t eaten and just wanted simple Indian food and they delivered. Prithvi and the team at concierge really made our stay and travel in and around the city much easier. After a more than underwhelming stay at JW Marriott Aerocity in Delhi this was a multi level upgrade. Overall a great stay - Thank you guys!! We will surely come back!!

From the moment of arrival, our stay here at this Marriott has been top draw throughout. Every single member of staff was smiley, happy, immaculately presented and always, without exception, not just willing, but wanting to help. It's a rare find in the hospitality sector. We booked an exec room which was plenty big enough for our three night stay. On the twentieth floor it had a lovely big comfy bed, and lots of finishing touches (newspaper, turn down, electrically operated everything). Oh yes, and an amazing view. The bathroom was big with full size bath, separate shower, quality amenities. The breakfast is wholesome although we found mostly Indian (obviously) but the staff are so wanting to explain what goes with what and how to eat, and even make something to order. Overall a top quality stay and would have no hesitation to return and would highly recommend.

One off the best buffet ive had in long time! And the two gentlemen Mr Anubhab and Mr Gyal really made it special with such a delightful experience Ive had with my friends here! Its a wonderful experience and would recommend others to look for them if they come to Marriott!

Nice experience in such a branded hotel. Could have done bit more better in service. I visited in one function organised by one company. Food taste was nice and good ambience. Space and location is good. You will get cab all the time but for public transport, you need to walk for some distance maybe around 10mins. Good if you visit individually or in small group.

Hotel was clean and beautiful. Staff was friendly and helpful. Ms. Kusum was very kind and professional and even changed the room according to our need. Breakfast was with good spread as usual for JW standards. Only setback, too many guests. Crowded during breakfast and lobbies were filled with people due to weddings and events. Otherwise service, amenities and pool areas were all lovely. Satisfied, No regrets