JW Marriott Hotel Lima

Normally, one expects almost perfection from a JW Marriott. However, when we booked two rooms at the Lima Marriott for five people, one of the rooms had a leak in the ceiling that leaked into the toilet area. We called reception and they sent a maintenance person to take care of it. After two hours of dealing with this, we asked to change this room for one without a maintenance problem. They seemed reluctant to assign a new room and we had been traveling that day and would leave early the next day so this was disappointing to say the least. Two of us, there were five people in two rooms, went to the restaurant and ordered food. But this ordeal ruined the dinner of a third person who was to join us. They did finally offer an upgrade to an ocean view room, but it was night already, and we were leaving at 6 am the next morning so not so great a deal after wrestling with this problem for almost two hours. So we asked that they provide a breakfast for the two people in the room with the leak and they did provide the breakfast but only after calling for approval which kept taking up our time. This process took about 30 minutes, and we had to call back to find out if the bellman and someone with keys to a new room was coming anytime soon. Finally we were moved.||Let’s talk about room number 2 where three people were staying. We had a city view and oh was the view awful! When we first began to settle for the evening, a blue screen on the TV came on which said something about “connecting a device.” When we turned off the TV, the blue screen came on again after 5 minutes and we turned it off again. Then around 3 am the blue screen came on again and woke people up. When I reported this to the front desk people, they did not write it down or appear to report it. So much for blue screens in the middle of the night coming on…right?||I will give it two stars because the food was excellent, the water was potable, the place was clean, and gym was phenomenal.

Fantastic visit and as a solo traveler i was well cared for. My room was an oceanfront executive access room and it was large, included a loveseat and a chair plus table. Bathroom was well outfitted and very clean. Lounge lacked any alcoholic beverage options but the food was fresh and delicious. The restaurant buffet breakfast had something for everyone and quality was high. Service was top notch. Would absolutely stay here again.

With a great location in Miraflores, scenic view and well trained and competent staff, you can’t miss with the JW Marriott for your hotel while in Lima. Got lucky with a suite upgrade honored for three nights with a junior suite. The concierge lounge was a hit with welcome meals and happy hour. The workout gym with steam/sauna was a bonus. The highlight though was the staff from Carlos, Rosario, Sandi, Jackie and numerous others with warm and helpful assistance for our stay. The replenishment of water bottles was a big help. The casino next door was a good option to exchange dollars into sol. Lots of subtle but charming touches in the service and rooms. Enjoyed views of ocean surfers and paragliding at upper room level.

A beautiful property with one of the best hotel gyms I've ever seen. Great location, wonderful breakfast, really nice lounge, and comfy beds. A fantastic stay overall.

The JW Marriott Hotel Lima was everything one would expect from a first class hotel: spacious rooms, beautiful ocean views, great location. But the thing that made our stay extraordinary was the service (and food). Daniel and Jesus in the AC Lounge were so kind and helpful. They treated us like family. We are experienced travelers but the service here was so exceptional that I felt compelled to write a review. Please try the tempura shrimp and the seaweed salad. Delicious! Gracias Daniel and Jesus!

This hotel is not a new hotel but it has undergone a complete facelift so it feels like a completely new hotel. The decor is very nice. The staffs are very friendly and helpful. I stayed there for 2 days and then went to Cusco and then returned again to this hotel for 2 more days and the staffs are able to recognize me upon my return. Rooms and bathrooms are big and are completely renovated too. There is a water machine on every floors for you to refill your water bottle so you don’t have to buy extra bottled water and it’s very convenient.

JW Lima stay turned out to be one of the highlights of our trip. The amazing service by Wendy Kong, Natalie, Mariel, Andrea, Carlos was above and beyond our expectations. We have stayed at lots of JW and Ritz all over the world, but the Lima staff was exceptional. Thank you JW Lima!

Lovely modern hotel, very spacious and clean. Service was not great (breakfast and checkout experience) and most staff are quite unapproachable/cold, but on the other hand, this is not like the southern part of Peru where people are much more welcoming. Would probably look at staying at the airport next time and skipping Lima altogether.