JW Marriott Hotel Macau

Amazing stay from check in to check out. Lovely upgrade to a suite. The executive lounge was good with nice food options and drinks. The JW pool was pleasant and there was access to the Galaxy slow river and slides. Lots of choices at breakfast with attentive service. The gym was good with up to date equipment and very clean. The spa (in the next door Ritz Carlton) was very relaxing. Four very small items that didn’t impact stay (1) options for both salted and unsalted butter should be provided - worked around this by adding salt to the butter (2) a plastic band would be preferable to the ink stamps stamped on hands as it does smudge on clothing and has to be scrubbed off - as soon as we received the stamp we scrubbed off (3) there wasn’t much floor room in the gym and no bars for use in for example weighted squats - worked around by using a towel and did floor work in front of the cross trainers and put 2 dumbells on my shoulders - not as comfortable but did the trick and (4) there was no where in the hotel to obtain a nightcap as the hotel bars seem to close at 9pm - as such we wondered to the Broadway area - c10 mins walk away. As I said very small items and would definitely stay again.

This is easily one of the best Marriott properties I have experienced. The room was clean, spacious, and modernly decorated, making it a very comfortable stay.||||What impressed me most was the outstanding customer service. As an elite member, I felt truly valued at this property. Even though the hotel was fully booked, the staff at the Executive Lounge went above and beyond to arrange a nice room for me. A special thanks to Young and Inga from the lounge, who made my stay especially memorable.||||This hotel represents the very best of Marriott hospitality, and it is one of the main reasons I look forward to visiting Macau again soon.

From walking in the door and being shown to check in the staff at the Marriot were freindly and helpfull throughout the stay. The room on 31st floor was immaculately clean and very spacious the lounge area food and drinks service was great too ||The pool area and the lazy river make the stay fly past( odd you need hand stamps but. Hey it doesn’t hurt ) ||The breakfast was really good great selection and fast service( we also had spoons and sugar o with the coffee something a lot of hotels seem|To struggle with ) ||The only complaint was there wasn’t a place to get a late|Night drink when returning from a|Show! Lobby bar closes at 9.30 And that’s about the only real critique I can give ||Well done to team jaw Marriot Macau can you please train other he’s staff please !

Macau JW Marriott Hotel is fantastic for parent-child trips!||Staying at Macau JW again after a year, my kid still couldn't forget Sky Wave Pool.|We were lucky to miss the previous typhoon signal. Today, the weather is perfect – nice and not hot at all.|We checked in at the executive lounge. This time, two Asian girls attended to us; they were extremely warm and patiently introduced all the hotel facilities. There are plenty of parent-child activities available.|The room setup is wonderful too. They gave my kid a bathrobe-wearing teddy bear, which is absolutely adorable.|A special shout-out to Victory and Ariel from the lounge staff – they were warm, patient, professional, and attentive.

I would like to extend my sincere thanks to the Inga and her entire team at Executive Lounge for making my stay truly exceptional. From the moment I arrived I was impressed by warm welcome ,attention to details , and consistently high level of professionalism. It's rare to find such a combination of hospitality sense and professionalism. I deeply appreciate the effort that went into making my visit memorable. Look forward to returning in the future.

Thank you for the marriott hotel amazing hospitality and 5 star service. My girl had the birthday surprise that she never forget. Really thank for executive lounge - Sophia, Inga, Sofia and Ariel. Guest service - Scofield and Sisi. I can't wait to visit again and JW hotel was a fantastic !!

We had an incredible stay at the JW Marriott Macao — the service was truly next level. The staff went above and beyond in every way, and to our surprise, they even decorated our room with birthday decorations and delivered a cake — without us even mentioning a birthday! It was such a thoughtful and personal touch that made our stay feel extra special.||The hotel itself is stunning and well-maintained, with amazing amenities. We loved relaxing in the lazy river pool, and there were great food options both at the hotel and nearby. The location is perfect — conveniently connected to Galaxy Macau, giving us easy access to the casino, shopping, and transportation options.||From start to finish, everything was seamless and luxurious. Highly recommend JW Marriott Macao for anyone looking for a five-star experience with unmatched hospitality!

Had a pleasant stay here as they got very helpful staffs and spacious rooms. Its location is also very convenient as many restaurants and attractions are nearby. Their service is absolutely outstanding, especially Philip who assisted us a lot when we had troubles with our day trip tour, thank you!!