JW Marriott Hotel Macau

Our stay at the JW Marriott Hotel Macau was truly exceptional. The grand, beautifully decorated lobby immediately sets a luxurious tone. Our room was spacious, spotless, and thoughtfully equipped with modern amenities such as international plug outlets and a large, elegant bathroom (with excellent water pressure and soothing bath salts). The bed linens and pillows were wonderfully soft and comfortable, and the view from our executive-floor room on the 28th floor was breathtaking — a full panorama of the Grand Resort Deck and its lively waterpark, which we thoroughly enjoyed with the kids. The hotel also has a fantastic kids’ room that our children absolutely loved, adding even more joy to our family stay. With direct access to The Promenade mall and its great range of restaurants, plus a wide and delicious breakfast selection, everything felt convenient and indulgent. Service was impeccable throughout, and special thanks go to Manuel, who kindly showed us around at check-in and arranged our transport upon departure. A truly memorable stay in every way.

My stay at the JW Marriott Hotel Macau was truly memorable. The hotel lobby is grand and beautifully designed, giving an immediate sense of luxury. Our room was spacious, spotless, and well-equipped with modern amenities like international plug outlets and a large, elegant bathroom (with excellent water pressure and relaxing bath salts). The bed linens and pillows were soft and incredibly comfortable, and the view from our executive-floor room on the 28th floor was stunning — a full panorama of the Grand Resort Deck and its vibrant waterpark, which we thoroughly enjoyed with the kids. The hotel’s direct access to The Promenade shopping mall made dining and exploring effortless, with many great restaurants just steps away. Breakfast offered a wide and satisfying selection, and the service throughout our stay was exceptional. Special thanks to Manuel, who warmly introduced the facilities at check-in and helped arrange transport at check-out — his thoughtful service made a great stay even better.

I had a wonderful two-night stay at the JW Marriott Hotel Macau. The room was excellent — spacious, spotlessly clean, and equipped with modern conveniences such as international plug outlets and a roomy bathroom (with great water pressure and lovely bath salts). The bed linens and pillows were soft and extremely comfortable, and the highlight was the breathtaking view from our executive-floor room on the 28th floor, overlooking the Grand Resort Deck and its lively waterpark. We fully enjoyed those facilities with the kids during our stay. The hotel also offers seamless access to The Promenade shopping mall within the Galaxy Macau complex, where countless great restaurants await. Breakfast was abundant and delicious, with plenty of choices, and service throughout the stay was top-notch. Special thanks to Manuel, who kindly showed us around at check-in and helped arrange our transportation at check-out — his warm and professional service truly made our experience outstanding.

Spent two nights again, having previously visited earlier this year. The service at the hotel is impeccable. This started already with check-in by Kava and Lydia, who acknowledged our return and made us feel valued. This should be the standard at hotels, but is so often lacking. Unfortunately our stay was impacted by guests smoking on non-smoking floors. The staff did everything to rectify this, including a move to a new room, air purifiers etc. Ultimately this issue is of course out of their control, but we appreciated the recovery efforts led by Tiffany and also with the follow-up by Don the day after. I don’t usually name drop in reviews, but I felt the service from the staff was sincere and they really made every effort to make our stay pleasurable despite the issues. This is a great hotel; aside from the excellent service the rooms are fantastic and there are great swimming amenities. A real shame that certain guests feel they can smoke anywhere they like.

JW Marriott Hotel Macau A perfect mix of modern luxury and warm hospitality. 🌟 JW Marriott Macau delivers everything you expect from a world-class 5-star hotel — elegant design, exceptional service, and absolute comfort. The lobby feels bright and grand, connected directly to the Galaxy Macau complex. Staff are professional, friendly, and always ready to help. The rooms are spacious and beautifully designed, with modern touches and relaxing colors. 🛋️✨ Breakfast is excellent, with a huge variety of Asian and Western options. The pool area shared with the Galaxy complex is amazing — clean, tropical, and fun. 🏖️ 💡 Tip: Don’t miss the evening walk through the Galaxy promenade — the lights and fountains look spectacular at night. 🌃

Stayed at JW Marriott Hotel Macau from 9 to 11 June 2025 with my family. Overall, it was a very good stay, though with a few small points worth noting. Despite being a Titanium Marriott Bonvoy member, I did not manage to get an upgrade to a suite. I understand that many suites here are reserved for VIP guests who frequent the casino, but it was still a pity as I had hoped to experience the JW Marriott Macau suite, which I understand is excellent. There was also a minor issue with the room initially having a cigarette smell. The staff responded promptly by bringing in an air purifier, which helped, and as a gesture they also provided a bottle of red wine. While not ideal, it was handled professionally and did not materially affect the overall stay. Breakfast was excellent, both in quality and variety. We arrived close to closing time one morning and noticed there were no more chicken wings available. The chef went out of the way to cook a fresh portion specially for my daughter and personally brought it over. That level of service was genuinely impressive. This kind of hospitality was not limited to the hotel. It really reflects Macau as a city. Upon arrival, the hotel provides a detailed Macau map prepared by the government, showing where to visit, eat, and how to get around. You can feel that people here genuinely work hard together to give visitors an enjoyable experience. Back to the hotel itself, this is an excellent family property. The rooftop water park is huge and includes a man-made beach, which children will absolutely love. The executive lounge food was also very good and added to the overall comfort of the stay. As a frequent Marriott guest, this is still a hotel I would recommend, especially for families. While suite upgrades may be limited due to the nature of the property, the service, facilities, and overall hospitality easily make up for it. Overall, still a good experience, and Macau itself left a very positive impression.

We stayed here for celebrating our anniversary. The stay was memorable! I would like to express my appreciation to Eva and Joann from Front desk and guest relations! I felt their efforts to make our stay perfect. Cake, card and cardholders (that's really surprised) were full of love. Not only the check in process was good, but also the Exe lounge and the Urban Kitchen.|After check in we went to the Exe lounge, we got warm greetings from Jenny. We enjoyed the afternoon tea! In the evening, we booked the dinner buffet at the Urban kitchen, so many choices of food and drink! The guys were professional, I think they're supervisor or AM? Super friendly.|Not only the stay was perfect, but also the pre arrival experience. I would like to show my gratitude to Lydia, Zai, Vinny from GR, Melo from Concierge, Lina, Coco from the Urban Kitchen, who dealt with me thru emails, made our stay unforgettable and wanted to come back next year.

Amazing stay from check in to check out. Lovely upgrade to a suite. The executive lounge was good with nice food options and drinks. The JW pool was pleasant and there was access to the Galaxy slow river and slides. Lots of choices at breakfast with attentive service. The gym was good with up to date equipment and very clean. The spa (in the next door Ritz Carlton) was very relaxing. Four very small items that didn’t impact stay (1) options for both salted and unsalted butter should be provided - worked around this by adding salt to the butter (2) a plastic band would be preferable to the ink stamps stamped on hands as it does smudge on clothing and has to be scrubbed off - as soon as we received the stamp we scrubbed off (3) there wasn’t much floor room in the gym and no bars for use in for example weighted squats - worked around by using a towel and did floor work in front of the cross trainers and put 2 dumbells on my shoulders - not as comfortable but did the trick and (4) there was no where in the hotel to obtain a nightcap as the hotel bars seem to close at 9pm - as such we wondered to the Broadway area - c10 mins walk away. As I said very small items and would definitely stay again.