JW Marriott Hotel Madrid

We booked three rooms for three nights at JW Marriott Madrid. As soon as my Uber arrived the hotel, Marriott staff greeted and approached to pick up luggage and led me to check in. The check in process was smooth and welcoming. As a Bonvoy platinum member we got upgraded on our rooms. Exceptional and excellent service at the front desk. Upon the first night, I inquired about a bathtub option at the hotel and they further upgraded my room to a suite with bathtub. What a generous and unexpected offer. Our three night stay at JW Marriott Madrid is exceptional. The breakfast at Qu offers quite a wide variety of options. From cold cut to hot omelette, fresh juices to espresso, pastry and yogurt. I thoroughly enjoyed the three day breakfast without feeling bored of the options. Location is central and closed to many good restaurants and walking distance to tourists attractions. I will for sure stay at JW Marriott Madrid again if I’d ever visit Madrid in the future. Highly recommended.

We absolutely loved our stay at the JW Marriott Madrid, it truly deserves 5 stars. The staff was attentive and welcoming, making us feel well taken care of throughout our visit. Housekeeping was impeccable, and every detail was handled with care. The rooms were beautiful, spacious, and comfortable, with a great view of the city streets. The location is fantastic — easy to walk everywhere and perfectly situated for exploring Madrid. Breakfast at the hotel each morning was delicious, with plenty of options and excellent quality. Overall, an outstanding stay and one we would happily repeat. Highly recommended!

A very beautiful hotel in a great central location with nice views. Rooms are spacious and come with a big TV, including a couple of English channels. It is a little pricey for what you get, however, compared with other nearby hotels, I'm staying at the Thomson hotel tonight at a much lower rate with a beautiful rooftop infinity pool. While some of the staff are extremely friendly, others come across as a bit stand-offish.

This hotel especially the hotel staff left me speechless. They are so so kind. Mentioned I loved the chocolates that housekeeping leaves and they gave me extras wrapped with a bow & a note! They are extremely attentive and are such lovely people. They held the doors open for the elevator numerous times and were always so happy. Thank you for making our visit so special. I’ve never stayed at a hotel with such amazing staff ever so thank you.

We had an amazing stay at the JW Madrid. The entire hotel staff is exceptional - friendly, helpful, professional, dressed impeccably and ensured we had an amazing stay. The hotel is in a perfect location and an easy walk to all the main sights. The rooms are very clean and well appointed. The rainfall shower was probably the best I have ever had - simply amazing. Bed was super comfortable. Fitness center is excellent with plenty of Techno-Gym bikes, elliptical and treadmills. This is a can’t miss hotel in Madrid. Compliments to the entire staff at the JW Madrid.

Comfortable Stay Close to the Airport We had a good experience at this Marriott hotel. The room was cozy, and the beer was nice and cold—just what we needed after a day of travel. The kids really enjoyed the pool, which was a great way to relax and keep them entertained. One of the best parts was how close the hotel is to the airport, making it super convenient for arrivals and departures. Overall, a pleasant and comfortable stay!

Wonderful new hotel in a great area. The rooms are large and comfortable and the location excellent. You can walk to most places. The balcony with a view gave a nice view of the street and there wasn’t noise. The young men who help at the front are outstanding. The roads were blocked due to protests on our checkout and they took our luggage and walked with us almost a quarter of a mile so we could find a taxi to the airport. Really exceptional service.

We were greeted at the entrance and shown to reception who were very friendly and efficient. Room 602, a Junior Suite with terrace, was a lovely big room, largely decorated in shades of brown but with a classy, expensive finish. Huge comfortable bed, separate sofa, chair and marble table, fridge drawer, kettle, mugs. Lots of wardrobe and storage space. Loads of usb A and C charging as well as plugs. WiFi good. Bathroom had a huge and powerful shower, one wash basin and a separate WC.|The terrace was huge and would have been even more amazing had it stopped raining for longer!|Turndown first night left a large chocolate and a pillow spray; two small chocolates every night after that.|Housekeeping were awesome; we never saw them but they serviced the room as soon as we went out every day.|The location is great, as it is quiet, but within walking distance of everything.|Our flight was cancelled and we had to extend our stay for another night. The hotel made this very easy and also the concierge was very helpful in talking to our airline.|Breakfast was an excellent buffet with hot eggs and sides to order, although service was quite slow.|We had a bar meal on our first night: fish and chips and ham croquettes - very tasty. With a gin and tonic and two beers, €71.