JW Marriott Hotel Riyadh

Very comfortable stay. The hotel smells so good and they have all facilities you can think of. The breakfast buffet had some of the tastiest food ive ever tried. Room was spacious and comfortable. Will definitely stay here again in the future.

Very nice hotel and ideal for business travel. The staff is very supportive and always has a helping and and more or less reads our support need before you can express it. Absolutely astonishing is how they treat repeating guest. I am coming here for a year now and the staff always welcomes me with name and knows my preference even after a 4 weeks break of visits. The service in the executive lounge is great and it is open 24h, so you can have long working sessions or wait in a comfortable area before heading out to your night flight. The only downside is the offered upgrades of rooms, as the junior suites are not made for working in the room and some rooms are still smoking rooms.

Not sure how to start but I wanted to give an honest feedback after reading the reviews that were in the system ||I have checked in only yesterday at the JW Marriott Riyadh . Sultan at the front desk was wonderful friendly and made his best to accommodate me knowing I am coming from a long flight.||I was upgraded to a suite without even asking and got offered dates and water at check in.||In the morning I met Nada, Amjad, Fatima at the front desk and other members they were all friendly accommodating with a wonderful smile on their faces and this is the Saudi hospitality.||JW is spotless clean, great amenities, good location and mostly staff are amazing.||Yes it is a bit pricy but it is worth it. Definitely would recommend staying here.||Everyone here treated me like I am a family member.

I was in Riyadh for one night on business. The check in was quick. The staff was very friendly. The rooms are very comfortable. I’d like to give a special thanks you to Ernest. He went above and beyond to make sure I knew the options available at the hotel during my stay.

Keziah and Mohamed Hosawi made my stay absolutely comfortable by catering for my needs at The Club Lounge. They were very attentive and truly hospitable and didn't hesitate to go the extra mile to get me what I feel like or want, given my allergy. Due to them, I see value in visiting this hotel and the club and will do so again. Kudos to them

I went to the hotel, and at check-in I paid the full amount. The next day, I checked out and everything was fine. However, about three hours after checkout, there was another attempt to charge me the same amount. A staff member from the hotel contacted me and said they tried to withdraw the payment. When I asked why they were charging me again even though I had already paid, he couldn’t give a proper answer and kept saying the transaction was declined—which is not true, because the payment was successfully processed on the first attempt. And it doesn’t make sense that I could stay for a full day, check out, and no one would notice if I hadn’t paid. He said he would get back to me, but of course, once he realized I had paid, he never followed up or apologized. Such actions are unacceptable from a Marriott hotel. This is not a one- or two-star hotel, and the staff should first check the system properly, and second, they should contact the guest before attempting another charge. This behavior is unprofessional and damages the hotel’s reputation. Also, it’s clear that they didn’t send me the usual post-stay survey because they knew I wouldn’t rate the stay well after this incident. Unlike other hotels, no survey came through, so I decided to share my review here. Anyone staying at this hotel should be cautious about potential extra charges after checkout.

Amazing stay at JW Marriott hotel is very clean and beautiful, all the staff are welcoming and smiling, huge variety in the breakfast buffet at KO3, special thanks to Renad and the team for professional hospitality and excellent service

From the moment I stepped into the JW Marriott in Riyadh, I was thoroughly impressed. The level of service, attention to detail, and overall ambiance of the hotel are absolutely top-tier. The staff were exceptionally welcoming and professional, always ready to assist with a warm smile and genuine hospitality. The rooms are spacious, impeccably clean, and beautifully designed, blending elegance with comfort. I especially appreciated the thoughtful touches—premium amenities, high-quality linens, and the stunning city views that made every morning feel special. Dining at the hotel was also a highlight. The restaurants offer a variety of international and local cuisine, all crafted with fresh ingredients and presented with flair. Whether it was breakfast, a quick bite, or a formal dinner, every meal exceeded expectations. The location is perfect for both business and leisure, with easy access to key areas in Riyadh. The spa and wellness facilities were another standout—relaxing, serene, and professionally managed. Overall, my stay at the JW Marriott Riyadh was flawless. It’s a true 5-star experience in every sense. I highly recommend it to anyone visiting the city and look forward to returning soon.