JW Marriott Hotel Santo Domingo

My stay was fantastic! The service was phenomenal, the food was top tier, and the atmosphere was very fancy. The hotel was in the heart of the city which was close to many things. The hotel was also located directly above Blue Mall which was very good for shopping and for more casual restaurants. I am already planning my next vacation here because I truly had the BEST time. Highly recommend.

I am deeply grateful to the exceptional staff at JW Marriott Santo Domingo. During my stay, I experienced a sudden medical emergency, and the team went above and beyond to provide support and assistance with genuine care and professionalism. Even on the more routine days of our visit, the service was consistently excellent. The rooms were spacious and comfortable, and the food was consistently very good. I truly cannot recommend this hotel highly enough

Exceptional Stay at JW Marriott Santo Domingo From the moment we arrived, our experience at JW Marriott Santo Domingo was nothing short of outstanding. We were warmly welcomed by receptionist Lesly Ortiz, who went above and beyond to ensure our check-in was seamless and that we had everything we needed for a comfortable stay. Her professionalism and hospitality set the tone for a truly memorable visit. The hotel itself offers a range of top-tier amenities. The on-site restaurant not only serves delicious food but also boasts breathtaking views of the city. Special thanks to Diomaris, the restaurant host, whose friendly and attentive service made us feel right at home. The infinity pool on the 12th floor is a stunning spot to unwind, offering a unique view of the city skyline. We also appreciated the access to the executive lounge, the well-equipped Gold’s Gym, and the excellent room service throughout our stay. Another major perk is the hotel’s prime location inside the upscale Blue Mall, making shopping, dining, and entertainment incredibly convenient. Overall, JW Marriott Santo Domingo delivers a five-star experience in every aspect. We look forward to returning!

Very nice hotel, the room is very confortable, the bed is amazing, soft, many pillows available.|The staff is very kind all the time.|The barbecue serves during the dinner is great! Many types of meats, salads and sides. Really worth it.|It is very well located. It is possible to go around by foot. The access to the BlueMall is easy, there are very fancy stores and restaurants inside. |Hope to join it again sooner.

This hotel is so convenient, for shoppers, for fine dine lovers and for people who look to get a great customer service. We stayed there three nights and had a great time, loved the breakfast and specially Belkis the waitress was so attentive and professional.

I recently stayed at the JW Marriott Santo Domingo, and unfortunately, my experience did not meet the standards expected from a luxury hotel under the Marriott brand, of which we have been a loyal member for over 20 years with high elite status. 1. Lack of Hot Water: From the moment I arrived, my room had no hot water. I reported this issue multiple times, expecting it to be resolved promptly or at least followed up on. However, I kept receiving inconsistent and unhelpful responses. A simple issue like this should have been addressed immediately, but instead, I had to endure my entire stay without a proper resolution. 2. Check-in Issues: Check-in is officially at 3:00 PM, and as a Marriott Bonvoy member, I even qualify for early check-in. However, when I arrived at 4:30 PM, no rooms were available. After a minor waiting, and not accepting poor service, I was finally accommodated, but this level of disorganization is unacceptable for a five-star hotel. 3. Room Service and Menu Availability: I ordered room service, and part of my order was missing when it arrived. Additionally, there was no menu available in the room or on the TV, making it frustrating to place an order. For a hotel of this category, these are basic amenities that should not be overlooked. My expectations for a JW Marriott property are significantly higher, especially given my loyalty to the brand. Unfortunately, my stay was filled with unnecessary inconveniences that diminished the experience. I sincerely hope the hotel takes these concerns seriously and improves its service standards for future guests. Would I return? At this point, I would think twice before booking again. Guests pay for a premium experience, and it is disappointing to receive service that falls so far below that standard.

What a perfect stay! Hotel is right above the mall. Everything you need is right there! I just wish we were closer to a lechon spot. The hotel is great the service is great, next time I come back I will stay here again and explore more of the area!

My girlfriend and I stayed at this hotel for her birthday on March 14th. The receptionist was welcoming, with a smile and professional; she made us feel great and she got all the money, sending us to the bar while we waited, getting the deposit for incidentals and informing us of the food menu. Coming from a sales background, I appreciate things like that and I give her 5 stars. Food and drinks were prepared and served as anyone would expect from a high end restaurant or bar, which is what we expected from the JW Marriot. The room clean, shiny and spacious. And the infinity pool was a sight to see over the city. We recommend this hotel for a city experience, the mall is downstairs, and there is plenty to see and do around, historical sights, Olympic park, nightlife, and city lights, make for a Caribbean metropolis experience.