JW Marriott Hotel Shanghai at Tomorrow Square

First time staying here, always liked staying in JW but this one has given me quite a bit of mixed feelings. Before that in the app, I couldn't even know my original room type or there was any upgrades the room type just disappeared just with the booking. Location is not bad actually right near Renmin Square station. It's probably less than 5 minutes walk from the station exit 11. However at night, they close the exit after 930pm and same for exit 10 so you have to walk further by getting out from exit 9. Don't know what nonsense is that. From the ground floor you take the lift to 38th floor reception for check in, then I got upgraded and took another lift up to the 59th floor. What I didn't like staying so high, the lift waiting times are long. I guess that's why there are seats by the lift. Got to the room. It was pretty big but it felt very dated. Old, dark and wooden was my impression. There was no rain shower and there were these 2 massage nozzles which were pretty useless. Visited the lounge during afternoon supposed to have finger food but only like scone and madeleine available. Went back again in the evening and there was more selection. Interesting library on the 60th floor, also the highest library in the world. Worth taking a short visit only accessible via from the stairs in the lounge. Had a look at the amenities. Visited the gym and saw the saunas and jacuzzi. Then wanted to visit the pools which was a long and complicated walk to the next building and taking a lift. Saw the outdoor and indoor pools. Had the breakfast on the 38th floor and was quite disappointed with the food. Didn't find the selection good, some of the items I took were not even warm. Disappointed by the scrambled eggs. The first bite I took and there was egg shells. When I sat down the staff asked me if I wanted any drink and I said green tea and they also totally forgot about it. Service needs improvement especially at the breakfast area. Normal but not exceptional stay with Marriott JW, that is not usually the case.

It was a very pleasant stay, a short one but very pleasant. The Fast track check in at the top floor ( 59 th ) is very convenient, met Miss Avery the manager at the lounge with very nice attitude and warm welcoming. |She is very polite , friendly and most important, very professional. |If might pop by and join the restaurant at the 38th floor ask for Miss Sunny , member of the staff at the restaurant, she incredibly helpful, whatever you may need o prefer for breakfast she will find a good solution. |Overall can tell for sure that the variety of the options for breakfast is amazing.quality as well .

This hotel has a undeniably beautiful view of Shanghai from the 38th floor lobby. Although not a new hotel but the hotel is well maintained and the service is superb. Especially Anna at the front desk is very professional and friendly. Also I would reconnect to sit down and have something to drink at the lobby lounge on 38th floor while looking out at the great view. The vindow seats are perfect. Lisa at the lobby lounge prepared the tea and served it for me. She has a good attitude and is very attentive. She refilled the hot water for my tea on time. Awesome all in all!

Stayed here during the busy October 1 holidays and had an excellent staycation. I come to the Chinese restaurant on the 39th floor all the time - food tastes great and it's good value. ||So I decided to stay here on a staycation. It remains my go to recommendation for tourists to Shanghai for the mix of price, location and comfort. It's the best overall for Marriott and Hyatt loyalists to stay on a visit. You can walk to Nanjing Walking Street, get a subway to Lujiazui, walk to a Xintiandi as well as the pLaza 66 area. ||I got upgraded to a suite as a lifetime titanium. Suite was good size with gorgeous views. Room is a little outdated but overall quite nice. I was happy with the level of accommodations and glad they give TWG tea in the room. Overall happy with the suite. ||The club Lounge js also excellent with great views, food during breakfast, tea hour and dinner. Dinner was so plentiful - even had mussels - that I did not go out to eat. ||Only 2 downsides to lounge. Staff didn't know how to make ice tea and refused to make it at first. I pushed back. They gave me a cup of tea with a tea bag in it and ice on the side. Not great. ||They also ran out of dishes constantly. I know it is Oct 1 holidays but they ran out of plates way way way too often. I waited 25 minutes on time for a drink because they said they ran out of cups. ||Breakfast was also a let down. It wasn't bad but quality wise seemed more like a regular Sheraton or Marriott - didn't have enough high products one usually finds at a JW. For example, the JW in HK has strawberries. Shanghai just bad basic melon level fruit. The cheeses were also just so so and the Chinese dishes were largely carb based like fried rice. The food wasn't bad but not excellent. Just ok. ||Parking was also 50 rmb a day. That's a little weird for China where the hotel usually covers the full cost. ||Overall, this is a very good hotel. I'd definitely stay here again and most likely will again for another staycation. I like the area and the good value. Hopefully they'll upgrade me to a suite again. ||2 thumbs up

I have stayed at this hotel many times and always enjoy my stays. Usually when I see Anna at the reception I feel happy. She’s very friendly and welcoming. This time it was Claire and Carrie that helped me for checking in. Both of them are very nice and helped to arrange a great room for me. Moreover, it’s so nice to have some relaxing time in the lobby lounge and drinking tea while having a beautiful view of Shanghai. The staff of the lobby lounge are also great and they remember my preference to drink tea.

I enjoyed my recent six-night stay in August 2025 at the JW Marriott Shanghai at Tomorrow Square Hotel. The friendly, abundant staff smiled at me, said hello, and made me feel welcome. The restaurant staff at the JW Grill, where I ate one night, was especially friendly and accommodating, and the food was very good, too. Also, I had dinner at the Chinese restaurant on-site. The 59th floor club lounge with its spectacular views out over the tall buildings of Shanghai, had amazingly good food, such as Kung Pao chicken, and excellent service. I had great food, too, every morning for breakfast at the buffet on the 38th floor. I felt good in my large room and comfortable bed and felt quite satisfied with the daily, timely housekeeping service to my room. I swam every day in the beautiful, outdoor swimming pool and went into the hot tub on the 6th floor.

I booked this hotel extremely last minute and the hotel was able to deliver me a good stay that allowed me to get comfortable and rested quickly. Room was decently appointed, good bathroom, had any amenities you would need on request, and staff that will help you if you ask. Just note this hotel does get busy and breakfast can be extremely congested during peak hours and I don't use those words lightly. Otherwise staying here works if the rate is right for you.

I was glad to see Anna at the reception again upon my arrival. She’s always very friendly and makes me feel welcome. She arranged a nice room for me that I really appreciate and the view was very good. I also had some tea in the lobby lounge and the service was attentive and the staff paid attention to refill the water in my tea pot on time. This hotel never disappoints in terms of service. Highly recommend!