JW Marriott Hotel Shanghai at Tomorrow Square

Excellent five-star hotel in the heart of Shanghai. Perfect location on People's Square, close to the metro. The rooms are spacious, clean, with wonderful city views. Comfortable bed, modern decor. The staff is polite and professional. Really enjoyed the breakfasts — a large and tasty selection. The swimming pool and gym on the top floor with panoramic windows are magnificent. The price matches the quality. Definitely recommend for both business trips and tourism.

The location is outstanding and truly one of its biggest strengths. It offers exceptional views over the city, which we really enjoyed throughout our stay.||The hotel décor is clearly a bit dated, but it is still elegant and pleasant, and the views help elevate the overall experience. However, the arrival experience was disappointing for a hotel of this level. The reception being located on a different floor from the entrance means there is no real sense of welcome when you arrive. It is not immediately clear that you are entering a high end hotel.||At reception, no one offered to help us with our luggage, and the check in process felt rushed and not very personalized, which was surprising given the category of the hotel.||The rooms themselves are good. They are spacious, the beds are very comfortable, and the views are excellent. That said, the overall condition could be improved. In our case, there was visible mold on the bathroom ceiling, which took away from the experience.||Breakfast was good, with a wide selection of both international and local options. However, it could feel quite chaotic at times. The breakfast area seems too small for the size of the hotel, and there were queues on several occasions.||Overall, while there are many positive aspects, especially the location and views, these issues meant the experience did not fully meet our expectations. For these reasons, we would likely try a different hotel on a future stay.

A very special mention for Monica, the Front Office Manager. I requested a call back through the Marriott app, and it was heartening to personally hear from Monica. She was professional, warm, and genuinely gracious, making us feel truly welcome and valued as titanium members. With snow outside, her thoughtful concern, asking if there was anything the hotel could do to help us reach the airport, stood out. It reflected care beyond duty. Though this was a business trip, such attentiveness creates trust and belonging. It makes us want to return with family, confident they will be cared for with the same grace and consideration.

Had a very unpleasant experience at the library/Executive lounge area in Level 59. I checked with the staff beforehand and was told the library was open. However, once I entered, another guest asked me to leave, claiming they were having a “private lesson” there. This is a public space, not a private room. If privacy is needed, it should be done in a private area. The guest became aggressive and used extremely offensive language — language I would never expect to hear in a five-star hotel, let alone in its top-floor lounge. It was genuinely shocking and made me feel very uncomfortable in what should have been a calm and refined environment. What disappointed me most was the lack of proactive handling by the staff. From their tone afterwards, it was clear that this is a regular guest and known to be difficult. If that is the case, a well-trained staff member should have either accompanied me to the library or managed the situation in advance, instead of allowing a guest to be exposed to such behavior. The hotel later offered champagne as an apology, which I appreciate. However, the incident itself was deeply unpleasant, and the memory of it still lingers. This experience was far below what I would expect from a JW Marriott

First time staying here, always liked staying in JW but this one has given me quite a bit of mixed feelings. Before that in the app, I couldn't even know my original room type or there was any upgrades the room type just disappeared just with the booking. Location is not bad actually right near Renmin Square station. It's probably less than 5 minutes walk from the station exit 11. However at night, they close the exit after 930pm and same for exit 10 so you have to walk further by getting out from exit 9. Don't know what nonsense is that. From the ground floor you take the lift to 38th floor reception for check in, then I got upgraded and took another lift up to the 59th floor. What I didn't like staying so high, the lift waiting times are long. I guess that's why there are seats by the lift. Got to the room. It was pretty big but it felt very dated. Old, dark and wooden was my impression. There was no rain shower and there were these 2 massage nozzles which were pretty useless. Visited the lounge during afternoon supposed to have finger food but only like scone and madeleine available. Went back again in the evening and there was more selection. Interesting library on the 60th floor, also the highest library in the world. Worth taking a short visit only accessible via from the stairs in the lounge. Had a look at the amenities. Visited the gym and saw the saunas and jacuzzi. Then wanted to visit the pools which was a long and complicated walk to the next building and taking a lift. Saw the outdoor and indoor pools. Had the breakfast on the 38th floor and was quite disappointed with the food. Didn't find the selection good, some of the items I took were not even warm. Disappointed by the scrambled eggs. The first bite I took and there was egg shells. When I sat down the staff asked me if I wanted any drink and I said green tea and they also totally forgot about it. Service needs improvement especially at the breakfast area. Normal but not exceptional stay with Marriott JW, that is not usually the case.

This was a deeply disappointing stay and, frankly, shocking for a hotel carrying the JW Marriott name. From the start, there was a strong sewer smell throughout the hallways, which immediately raised concerns about cleanliness and maintenance. Inside the room, the situation did not improve, bath towels were damp and carried strong food odors. Towels were replaced multiple times, but the issue was never resolved, pointing to serious laundry and hygiene problems. We also paid an extra for two additional guests for access to the Business Lounge and breakfast. Despite paying for this, the lounge and breakfast areas were consistently underserved, with empty serving dishes and very limited food availability. On several occasions, there was simply no food available at all. When food was present, it was greasy, unhealthy, and poorly prepared, often cooked using pork lard oil. This was particularly frustrating because we clearly communicated our dietary restrictions. Management repeatedly promised to prepare food using non-pork oil, but those promises were never honored. What was most concerning was observing a manager flip signage related to pork oil usage, creating the appearance of accommodation without actually changing food preparation. This felt misleading and unprofessional. Throughout the stay, there was no sense of urgency, accountability, or empathy from management. Issues were acknowledged verbally but never meaningfully resolved. Broken promises, poor communication, and a lack of follow-through defined the experience. In my 26 years as a Marriott / Bonvoy member, I have never experienced such a combination of hygiene issues, poor food practices, misrepresentation, and weak customer management at a so-called luxury property. This hotel does not meet JW Marriott standards and falls far short of what loyal Marriott guests expect. I would strongly caution Bonvoy members specially frequent or long-term guests to manage expectations or consider other options.

Great service and excellent 5-star amenities in the heart of Shanghai. I’d like to especially commend Kai who gave me the warmest welcome and recommended me places in Shanghai. He is great. I tipped him generously for a job well done. Can’t wait to stay once again in JW Marriott Shanghai at Tomorrow Square. Justin Alejandro Lladoc

I chose this hotel for its convenient location and the chance to enjoy Shanghai’s skyline during my stay. The city view from the upper floors above the 50th level was wide, clear, and very satisfying. The hotel is close to major attractions, and getting around—whether on foot or by taxi—was very convenient. The staff were very friendly and helpful. The only drawback was the slight smell of cigarette smoke when I first entered the room, which matches what other reviewers mentioned. This was a bit disappointing. Overall, the location, view, and service were strong, and I would consider staying here again.