JW Marriott Khao Lak Resort & Spa

We had a great stay at this resort. The food was exceptional at all the restaurants we tried. Breakfast was amazing with so many options. Service was brilliant and everyone was so friendly and accommodating. A big shout of to the recreational guys that played soccer with my son and nephew, they thoroughly enjoyed that. The main pool was great but didn't have enough sun lounges to sit around the pool in my opinion and you had to get in early to secure a spot otherwise you literally couldn't sit around the pool. In the occasions where we had to find a spot at the beach it was hard to order food and drinks from where you were sitting on the beach as staff always found it hard to find you and I would have to run up to them at the pool area and ask them if that was our food and drink they they had on their trays. As mentioned previously, the food at the restaurants were amazing however the inside air conditioned restaurants were absolutely freezing to the point where my kids had to wear jumpers just to tolerate being inside. My other family member's that's came with us also couldn't tolerate how cold the AC was in the inside restaurants. We did pay extra for a pool access room which we were super excited about as the last time we went on holiday it was great for the kids as my husband and I could sit on the balcony and watch them swim while we relaxed. This particular pool access room had a fence at the front and overgrown shrubs where it made it impossible to see the kids and make sure that they were swimming safely. The pool access was also deeper than the height of my kids in some sections when I checked so I didn't feel safe letting them swim in there on their own, especially as we couldn't see them properly so a complete waste of money for us. I did call reception and voice my concerns but they said there were no others rooms which we could change to. Apart from that, we had a lovely stay. My only regret was paying the extra money for the pool access which we couldn't use in the end.

We spent 6 nights at this amazing hotel. Before I reached this hotel, I worried if 6 nights will be too long as it locates at a small town making it not many commercial places to walk around. But when we arrive at the town and the hotel, I felt lucky we chose here to spend our holiday. It’s a wonderful place for relaxing and having a peaceful time. The reception was fantastic and the room was big and comfortable. I especially like the pool, not many people and it’s fun to swim around the hotel areas. The food was good with the price. Plus the sunset and sunrise is beautiful, we like to walk along the beach, not many people. Many massage shops come with restaurants by the beach. It’s really enjoyable that we have delicious sunset dinner after getting a comfortable massage 😆 Oh It’s around 10 mins by taxi to get to town. There r many delicious restaurants and some markets to walk around. It’s a surprise cause thought it will be boring. Anyway now I think 6 nights is too short time, next time we plan for a month-stay. Thank u for all the help. Great services.

The breakfast at this hotel was absolutely amazing, honestly, one of the best I’ve ever had in my life! I really appreciated how clearly the hotel explained the peak hours for breakfast, but even when we came during those “busy” times, it never felt crowded thanks to the huge space and the incredible variety of food. I also loved that breakfast was served over such extended hours- it made the mornings feel so relaxed, with no rush to wake up early. This whole stay truly helped me unwind and reach a real state of relaxation. At first, we planned to go out and explore Khao Lak- visit waterfalls, local markets, and do some activities, but once we arrived at the hotel, we simply didn’t want to leave! The service was excellent throughout our stay, and there were so many on-site activities to enjoy. Most were completely free, and even the ones that required a small extra fee were very affordable and definitely worth it. Highly recommended! this place is perfect for anyone who wants to relax, recharge, and enjoy an unforgettable getaway! 🌿✨

The hotel was amazing!!! As a family with ages ranging from 70, 50 & 5 years old, there were activities for everyone. From 3 pools catered for kids, the shark sanctuary, cup cake making, magic show, tv afternoons with popcorn, animal feeding and jumping straight into the lagoon pool, my kids were in heaven. ||The food was amazing. Especially loved the buffet breakfast! The Thai restaurant and beach restaurant was our favs. The staff were great. |Thanks chef Mohan for looking after us! The mango sticky rice was amazing!! And Mai from house keeping for making our kids towel animals very day on their beds. || The hotel was perfectly situated from the night market and local massage places on the beach. ||A must visit for family!!!

It is a beautiful resort with spacious and comfortable rooms. The restaurants on the property are excellent and well-priced. While the property and beach are top-notch, what stands out is the staff: from the doorman to the Hotel Manager all were committed to ensuring you had a fabulous stay. Friendly, helpful, gracious -- I could continue with the adjectives, but you get the sense. While I was unable to remember every name during our 5-night stay, let me call out a few: Goy at Infinity Bar; Joy at the time-share desk; and Taki, the Assistant Front Office Manager. Overseeing them all was Natasha, the down-to-earth and delightful Hotel Manager.

Overrated hotel that I don’t know why everyone raves about it! It’s an old hotel, it needs a revamp ASAP! The pools are nice and the beach is beautiful can’t take that away! There is a big choice of restaurants in the hotel which is nice, there are restaurants and massages by the beach that are great! We arrived at 17:00 to check in and our rooms weren’t ready, because of full vacancy - not our problem! The rooms have a damp smell! And the choice of dark wood is not my favourite! The breakfast was decent - loads of smoked salmon. There are loads of kids around, so if you want a romantic getaway this is not your place! Had a great time in the end but had mixed feelings… The hotel needs some work before it takes that kind of money!

This is an OK hotel, has some facilities for kids (if you’re a couple I’d stay clear), buildings could do with a paint, most of the paths are cracked with poor repairs, staff are friendly but you’d do well to find unfriendly staff anywhere in Thailand. Room decor is just ok. Hot drink choices in the room are very limited. We had a 2 bedroom suite at roughly £1,000 a day and it’s not worth that. The massive pool is a nice feature but it rained all day the day we arrived and it’s taken 2-3 days for the water to clear from being cloudy. Lots of work going on at the hotel with drills and noise going from early morning before 8am and till late. They were still drilling and hammering at 930pm while we had dinner on the beach. The beach frontage is scrappy. Patched up road again, patchy grass and it just generally doesn’t feel like a luxury stay. The hotel has a shark tank facility, some sort of preservation program, however despite trying to charge me 28 baht per day to support it, we tried 3 times to visit it and weren’t successful. I don’t usually write bad reviews but the fact nobody was interested at check out other than smiling and saying Kap Kun Kap irritated me so here it is. The manager later contacted me with an offer equating to about 2% of our total £4200 stay in Marriott points. I doubt they’ll land and even if they do we will do our damnedest not to book Marriott again. It’s a massive complex, something like over 400 rooms so you can imagine how many people there are at breakfast etc. it’s not for me. The hotel manager has replied to this post with her email address. I contacted her directly and heard nothing back.

My partner and I went to the JW Garden area in search of the animal feeding area. We went the wrong way and ended up meeting Benz at the yoga shala. Instead of just pointing us in the right direction, she kindly took the time to give us an impromptu tour through the beautiful veggie garden and then guided us to the animal feeding area. Along the way she shared so many interesting facts about the plants and wildlife, and it honestly turned into one of the highlights of our stay. We’re so grateful to Benz for going out of her way for us — it wasn’t something we expected, but it was such a special experience. The staff here in general are just incredible. They are attentive, warm, and beyond professional, and they make you feel truly cared for in every little interaction. Benz in particular stood out to us, but honestly, everyone we’ve met has gone above and beyond. The resort itself is absolutely breathtaking. Everywhere you look there’s something beautiful to take in, but what really sets it apart are all the thoughtful little touches. Last night we joined the marshmallow bonfire at 6pm and it was such a fun and unique experience — and the best part is that the resort offers so many activities like this, completely free, that make your time here feel full and memorable. It’s those small details, and the way the staff put so much heart into everything, that makes this place truly special. I genuinely can’t fault a single thing about our stay. This has been one of the most incredible holidays we’ve ever had, and we’re already looking forward to coming back.