JW Marriott Parq Vancouver

My friends and I stayed one night (on Dec 12th) at the JW Marriott Parq Vancouver because we’ve had great experiences at other JW properties — including Nashville — and are already planning to stay at the JW Austin next year. Overall, this stay unfortunately didn’t meet the expectations we’ve come to associate with the JW brand. Check-in was smooth, and the associate assisting us was friendly and professional. While it would’ve been nice if our birthday celebration had been acknowledged, I understand that’s not always guaranteed. The biggest issue occurred around 3:30 a.m., when a hotel alarm went off and completely disrupted our sleep. I understand that emergencies and system issues can happen and that this may not have been directly within the hotel’s control. However, what was disappointing was the lack of acknowledgment or goodwill gesture at checkout. No discount, points, or apology was offered. As a Marriott Gold Elite member, I expected a more proactive response, especially given the significant disruption during the night. For a premium property, I would’ve hoped for a stronger recovery effort. This experience didn’t align with what we’ve consistently received from other JW locations. Parking is also $55 which is pretty steep for self-parking.

Saif Sayed made our stay at the JW Marriott truly memorable. From the moment we checked in, he personally approached us and assisted with the process, making everything smooth and welcoming. He went above and beyond by surprising us with a high-level corner room with an incredible view, which completely elevated our experience. His attention to detail, professionalism, and genuine care really stood out. Because of Saif, this stay felt special, and we will definitely be coming back. Highly recommend recognizing him for outstanding service.

Lovely space and relaxing rooftop hot tub. the location is the best part! Easy access to the waterfront for morning runs/walks and IDEAL if you are catching a game at BC place or the arena! It’s bougie but worth it if you can & feel like the splurge :)

We stayed here for a night during the week back in April 1, 2025, when the building we live in had a scheduled power outrage. The room was very spacious and clean, great value of money spent. We just wished we did not have to go to office the next day, so that we could enjoy the room more. Staff was nice and friendly, especially the server who was a mother of twin at the executive lounge. Amazing lounge in terms of food, design, and service. As a tea drinker, I was very impressed with their tea selection.

Front desk taught what words to use, but reading claims of exceptional staff leaves me feeling like they are bogus. I questioned charges based on our conference rate “we have nothing on file”.. smarmy smile and have a nice stay face. Turns out I was correct, not sure who messed up but a proper 5 star hotel would have taken my question and figured it out. Bellman good. Didn’t meet any other service ppl. Restaurant yappy hour was fun. Parking is very expensive. Douglas rooms imo are fugly. Oh and plastic bags of ice to put in a $600 yeti cooler, bags leak water, plastic goes in garbage, that’s sustainable?? Ergh… New normal I guess.

We booked for one night, en route to Whistler, as we were arriving late on 1/9/2026. Unfortunately, our flight was cancelled 1 hr before take off that same night, and when we reached out to the hotel (and when Amex reached out on our behalf) management REFUSED to refund us our stay. I expect a much better level of service at a supposedly 5 star hotel. This behavior can only be explained by 1) EXTREMELY poor judgement from professionals in the service industry or 2) corporate policies overtaking basic and obvious customer service best practices... both of which are a huge disappointment. My wife travels frequently for work and has chosen to stay at Marriotts... they just lost what used to be a loyal customer! The only redeeming element is Amex's gracious effort to work on a refund on our behalf... that seemed to have no impact, and Amex should reconsider its partnership with the JW.

Arrived from Alberta to BC from a 12 commute for a funeral to JW property. Booked this place because of availability only for one night . Used my Marriott points thinking this would be a nice treat in such a stressful situation. BIG MISTAKE! Due to a minor glitch and hotel policy on incidentals the check in process was a nightmare. Not only was no one accommodating their lack of professionalism, empathy , and service didn’t go unnoticed. Anyone who is a minority or person of color will be judged and treated like garbage. Maybe due to my image not being up to par since we were travelling, the treatment we received was not acceptable in any way . Manager on duty “Marianne” or Marianna needs to be trained again to be professional not judgemental and do what she is hired to do and represent the brand she works for . She washed her hands of it instantly with no solutions and ran in the back . I asked to speak to her again after the check in was done and was told she would contact me . Returned back to the property 6 hours later called down again to speak to another mamas on duty “Donna” . I sat in the lobby 45 minutes and watched as every other guest was treated fairly and with respect , offered water , help with luggage etc and at this point it was clear we didn’t belong here . Sad , disgusting. The manager at night said there was no notes saying for anyone to contact me but let it slip tha there were “ notes “ that my check in was not smooth as I the guest didn’t comply with the hotel policy ! So clearly the rest of it was left out and it was a one sided note judging me not that I was already checked in and wasn’t happy . For a hotel of this calibre it’s sad that paying guests and guests booking on points are treated differently. Points are still money . Everyone’s situation and booking are different and shouldn’t matter . Offering a bottle of water to someone checking in isn’t gonna kill anyone . It’s called service . Not to mention the room was just ordinary nothing spectacular the fridge didn’t work and there was no water or enough coffee robes slippers nothing was ready in this room. No better than a best western hotel . Was not offered help with luggage and no guest is allowed to use the bell cart. There was absolutely no service provided to me at any level as a guest . It makes sense now . As I was leaving I heard and saw the manager Marianna gossiping about me to the other front desk and bell staff . I felt like I was in high school all over again . Do better as not only are you in the service industry but as a human being. In 50 years this is absolutely the worst experience I’ve ever had . I will never stay at a JW property again . Not worth the stress and treatment . Embarrassing. Whoever is running this hotel really needs to see this and other reviews as I just seen someone else describe it referring to a holiday in as better ! I couldn’t agree more . Beware before booking at this property.

The hotel common area is its best part. It's lively, expansive, and has a festive feel, despite not being highly central. However, the personnel situation isn't great. There was only one person ahead of me when I checked in. I was running late, and it took two people at the desk 15 minutes to process two people. They were friendly enough, but just frankly not very competent. It took another 15 minutes to process me, and by then I was so late to my event (I had to give a toast) that I had to abandon my check-in and return later to check in close to midnight. I had to bring my overnighter with me to the event (in the hotel). During this ordeal, there were 3 or 4 concierges sitting there doing apparently nothing and one person going back and forth to the reception counter. So the personnel management and training is tremendously subpar. When you go to a hotel, the first impression stays with you, and here, it left a bad taste in my mouth. The room itself was clean and modern. Nothing to complain about, which is good, because I'm picky about cleanliness. However, unlike most hotels nowadays, there is no wireless or even wired charger or charging cables. The conveniences offered are minimal and basic. It's the small touches that elevate the hotel experience, and here there were no small touches! Having said that, I slept well as the pillows and duvets were comfortable. All in all, maybe a 3.0 experience if I were to rate this as a 5-star hotel or a 4.0 experience if I were to consider this to be a 4-star hotel.

The JW Marriott Parq Vancouver is true luxury and I had one of the most fantastic Marriott stays I've ever had here. My husband and I stayed at the JW for our honeymoon. From the start, we were greeted kindly by the staff. They regularly provided us with water and ensured we had a pleasant stay. We had a beautiful room with a large window overlooking the water. The room was clean and modern and so so comfortable! My husband typically hates hotels, but he fell in love with the JW and never wanted to leave! The hotel has a little spa area on the roof with a small outdoor jacuzzi. Additionally, there is a restaurant in the lobby and you can order delicious room service! The hotel was so lovely. My mom had sent us a cheese board and floors to celebrate our honeymoon and we enjoyed this with a bottle of wine sitting on the little lookout bench in our room. We had one issue with our charges at the end of the stay that took a while to get sorted out after we left, but eventually it was fixed. Other than that, this was such an excellent stay and we'll forever remember getting to enjoy our honeymoon here!

The JW Marriott was a fantastic hotel. We stayed during Christmas holiday 2023. We booked a king guestroom, but we were upgraded to a one bedroom king suite with a water view a week prior to our arrival. Check in was quick by Hubet. We were given a room on the 9th floor. The room was at the end of a hallway. As you entered the room, it went into a living room with sofa, tv and table. The windows were floor to ceiling and gave a good view of both BC Place and the water. The bedroom had a great water view and a king bed. But, my wife still would've preferred a higher floor for a better view. The bathroom was large and had a bathtub, and a walk in shower that included a handshower. Molton Brown products were provided in the bathroom. The room was large with 600 sq. ft. This hotel has an executive lounge for platinum elite members and above, and also for customers who pay for entry. This was one of the nicest executive lounges that I've been to. It is open from 6AM until 10 PM. Breakfast is served in the morning. They served scrambled eggs, potatoes, and either pancakes or waffles for breakfast. In addition, they also had fresh fruit, smoked salmon, various juices, including an orange juicing machine. Hors d'oeuvres are served every night with something different served every night. The JW lounge did not go cheap like many of the Marriott M-Clubs who only serve egg rolls and samosas. They had a different chef every night cook a main dish. They served dishes like fried rice, oxtail stew, and chicken. Along with these dishes, they also had salad, soup, and desserts. The food was so good that I didn't have to go out very much, except for lunchtime, and when I wanted to pig out and visit a restaurant even when I wasn't hungry. Their gym, spa and pool are located on one of the upper floors. The gym was one of the best hotel gyms that I have seen. The equipment was newer. They had cardio equipment, weight machines, and free weights. Cleaning wipes and towels are provided. The pool was outdoors, but, it was way too cold for me to use it. Housekeeping staff worked like ninjas. They do not push around a traditional housekeeping cart. Instead, the ones I saw had a small suitcase on wheels. They used to stairs to get from floor to floor instead of the elevators. They were very efficient! They have a nice serene park located on the 6th floor. The Park Vancouver Casino and the Douglas Hotel is located in the same building. With the BC Place next door, you might see the visiting hockey team and referees at the hotel. This was a great property for us to stay at. We definitely felt the luxury of staying at a JW. If we went to Vancouver again, we would definitely consider staying at this JW Marriott again.

This is considered a luxury hotel, but definitely feels like it. The hotel staff is exremely polite and remembered our names when greeting us ondifferent occassions. We booked the hotel through AE and was greeted with a welcome chocolate. Within the room, it was very clean and came with hotel slippers and robes. The shampoo/conditioner/lotion were all great smelling and did not dry out your skin like some hotel products do. There happened to be a conference there on one of the days we were staying and the staff maneuvered everyone very efficiently despite how busy it was and when everyone was leaving at the same time. The hotel is in a prime location where you can walk out and connect to a walking trail. It is not too far away from getting to food and desirable destinations. Additionally, within the hotel, was THE BEST gym I have ever seen. On top of having almost every equipment immaginable, it also overlooked the city. Downstairs is Honey Salt which is also a great eatery and right next door was gelato. Connected to the hotel is a Casino if you want to gamble. The only downside I had was their coffee maker was kind of janky and we lost multiple coffee pods because it was not turning on and dislodging the pods; but we called and got more pods very quickly. Overall, fantastic experience!

This review is only for their Executive Lounge where I was given the opportunity to have breakfast there while working that morning for the hotel. Definitely a "wow" factor as most hotel lounges that I have experienced are at a full service hotel. Presentation of the buffet area was lovely with the highlight being the fresh squeezed automated orange juicer that squeezed whole oranges into the glass you place at the end of the spout. The Lounge has two separate areas with the buffet area in the middle. Lounge areas are spacious and nicely furnished.

Unfortunately, I had a relatively bad experience here. Overall, the hotel lacked the attention to detail and care I would expect for the price point. I had booked one king bed with a water view for my birthday weekend. I had also planned to order a bottle of wine to the room to celebrate when we checked in. I was hoping to have a convenient and luxurious experience for my birthday after a stressful week at work, and this hotel failed to live up. We got to the front desk at 3:55 p.m. for a 4:00 p.m. check in and we were told our room was not ready yet. We had to settle for a 2 bd queen with no water view because the room we booked would be another 1-2 hours before it was ready. What??? 5 mins before check-in time, and it's not ready? We had dinner reservations at 5:00 and were going to the Canucks vs. Kraken game at 7:00, so we didn't have time to sit around waiting for our room. Nothing was offered for our inconvenience except a "Sorry!" Due to the room snafu, the bottle of wine I had ordered was not ready. At 4:30, I called guest services to have it delivered. They brought up the wrong bottle of wine, so I had to call again. They brought up the correct bottle by 4:45 but we didn't have time to open it like I'd hoped because we had to get to dinner at 5:00. Again, the only thing offered was a "Sorry!" Dinner at the Honey Salt restaurant was good, and the waiter got us out of there by 6:30 so we could make it to the game on time. My only nitpick is that drink service was slow. Would eat there again and recommend. The mushroom appetizer was my favorite! The location of the hotel is great to go to Canucks games and opposing players and refs stay at this hotel, so you might run into some while you stay. We saw one Kraken player and one ref while we were there. After the game, we went to the casino. Couldn't stand to stay for more than an hour because the second floor was so hot! Was losing money on slots anyway, so I got out of there. We didn't sleep well in the room we didn't book because the heater in the room made a loud THUNK every time it turned off. No fun! We pre-ordered room service breakfast for arrival at 10:00. It did not arrive until 10:20, which set us back 20 mins on our plans for the day. Annoying!! The food itself, though, was great! After sharing my experience with the front desk at check out, he apparently comped my breakfast and valet parking, but I don't know if that actually happened. Overall, feeling pretty miffed by the experience and would try somewhere else if I return to downtown Vancouver for a long weekend.

All the staff from the front desk to concierge were all extremely kind and had a smile on their face. We were there to spend a night for our babymoon and the concierge delivered a hand written note as well as a JW Marriott chocolate bar to our room to welcome us. We asked for a late check out and the front desk gave us new keys that will work until the late check out time which was super helpful! The bedding was super comfortable and plush and everything was very clean. The king room we stayed in had complimentary water, tea, coffee and a biscoff cookie. The bathroom was nice! It consisted of a step in rain shower with the option to have a hand held shower head. The toilet was in its own room behind another door. The robe was super comfortable too. Probably the only downside would be the cost of parking which was $50 per night... apart from that... 10/10 would recommend!

Great location and very walkable to Robson st. Amazing hotel and super friendly staff. Views are really nice and spa is very upscale. Casino is next door which is a good or bad thing depending if you gamble.

I came up to Vancouver for a school trip and stayed at the JW Marriott Parq during my stay. From my perspective if I'm traveling to a metropolitan area I want to stay in the city center if it's desirable - so that's what I did! I'm a Marriott fan, but the layout and amenities at this location truly impressed me. They have 6+ restaurants in house to choose from for dining, the fitness facility is top notch and has a full squat rack and you are a 5 minute walk to the water to take a ferry to Granville Island. I will definitely be back to Vancouver and the JW Marriott is my preferred lodging!

One of the best hotels I have ever been to for a conference! I'm sure we got a good rate for the room. Where do I start? I'm typing this review from the comfy bed. The pillows are perfect! I want to take them home with me! There are full size wash products in the marble washroom! And they all smell so good (makes me regret not budgeting enough to be able to enjoy the spa services). The coffee--yum! Creamy and delicious Illy coffee in sturdy ceramic cups. All staff we interacted with were courteous, professional, and helpful! My housekeeper thanked me for staying at the hotel, and housekeeping was immaculate. The conference floor was great! The huge windows and open spaces were perfect. All the food was amazing. All the staff were exceptional. Maybe this says more about the usual types of places I go to! Lol. I am extremely pleased with my four night stay in this hotel. I didn't get to check out the casino but it looked nice, too. When I return to Vancouver, I will definitely consider staying here again.

I've been here a few days and wow!!!! Love love this place!!!! We have a great view, an amazing room layout and the most important thing is my bed!!! I was able to sleep like a queen! Slept my 8 hours with no pain or sun light. Yes we loved it!!! Leaving tomorrow and we're going to miss it. Super awesome location with near by restaurants and great are to go for a stroll .

Definitely a luxury hotel price($$$$) and the rooms were nice and the staff were friendly but don't stay here if there is a concert the same weekend. We were on the 20th floor, water view and the room was vibrating from the sound check of the Ed Sheeran concert the next day. It was awful and gave me a headache. I called the front desk and they said there was nothing they could do. It was so awful that I had to leave the hotel room and not return until 9pm and then I checked out first thing in the morning. Also, the patron next to me complained and was moved to a different floor but when I asked there were no more rooms available. Highly disappointed with the customer service regard this situation.

DO NOT STAY ON THE 16th floor with a child here (especially room 1624). We learned early in the morning that it's right below the gym and all you hear is cannon like sounds coming from Bros trying to lift in the early morning till late evening. BOOM BOOM, All times of the day from early mornings until late evenings. My wife thought it was the cirq across the street firing some cannon, only to find out it was the gym above us. Ridiculous. JW Marriot if you see that someone has a crib request and you know they have a child, why stick them in the room below the gym? I have choice words for this place.

While a vast majority of Marriott properties have a friendly staff, this hotel has probably the friendliest and most welcoming staff of any hotel we've ever stayed at. Just outstanding! Just about everything about the hotel, room and executive lounge area was great. Our room was nicely appointed and looked up to date. We had several breakfasts and evening snacks in the executive lounge and the crew were very pleasant and the food was uniformly good. And we didn't lack for choices either. There were a couple issues that prevented me from giving the hotel 5 stars. The shower floor was extremely slippery and we asked for a shower mat. It never came. And for a portion of our stay, 2 and sometimes 3 of the 4 elevators weren't working. And finally, the PC's on both the executive lounge and the lobby weren't working. But overall, this is an excellent hotel and well worth visiting.

I stayed at the JW Marriott Parq Vancouver for almost two weeks as part after I completed my 3 day mandatory quarantine at a federal government approved hotel. I chose Parq Vancouver because I wanted to be as comfortable as possible if I was going to stay in a hotel without leaving my room for two weeks. While it would have been more cost efficient to stay at a rental elsewhere, I knew I could count on a JW Marriott for high speed internet, clean rooms, luxury linens and great food. (I had previously dined at Honey Salt) Upon check-in, I was upgraded to a lovely room on a higher level with a million dollar view of False Creek. Boy did those floor to ceiling windows really open up the space! The linens of course, were fine and soft. The walk in shower had a rain nozzle and the bathroom was open and spacious with a big sliding door. For almost two weeks, I did my exercise routine (HIIT or yoga), had video conference calls, streamed my favorite tv shows and enjoyed scrumptious meals daily from Honey Salt or the Victor. I tried food delivery only once and didn't appreciate the almost cold food. The cocktails from Honey Salt are yummy and I even enjoyed items from their Happy Hour menu in my room. It was such a treat to dine on steaks (especially rib cap) from the Victor and they also have a nice wine selection. I interacted with staff daily either through the Bonvoy app (so quick and amazing), over the phone to place my food orders, or from behind the door when they delivered my food. The customer service was consistently excellent and courteous. I will definitely be recommending the JW Parq Vancouver to any visiting family and friend.

The only hotel you should want to stay at. Extremely beautiful & relaxing. Food.... Meh. Looks like artwork, but lacks in flavor. You are right in the middle of everything.

The hotel is a great place to stay, the guest rooms are clean and also gambling areas. Always good breakfast at this hotel.

This place is a dreammmm. By far the best hotel I have stayed at. Heart eyes emoji. Pros: + Rooms are so clean! I'm super OCD and this place makes me feel at home, no need to double check sheets and towels. + Hotel slippers! + Large and spacious rooms + Hugggge shower, love!! + Shampoo, conditioner, and lotions smell so good, and do not dry out the skin like other places. They're also using refillable bottles! Yay! + Front desk and bellhop were friendly and courteous, switched us to rooms on the same floor. + Valet was a breeze + CASINOOOOOO! But holy beans the drinks are not free (Read below) Cons: - None Funniest part of our stay was probably the casino. A friend mentioned how it was the soberest casino he has ever been to. The two Ted's ordered a Blue Label and when the lady came by, she said 1-5-6. And all three of us turned around like...$156 or 1.56?? HAHA. No more drinks were ordered that night. And this also explains the soberness of the casino. Will be back!

Stayed here for a quick overnight trip to Vancouver after one of my coworkers told me to give it a try, and I can say without a doubt that I will be back! We were in town for the Canucks v Rangers game, and Rogers Arena is literally one block away (would also be perfect for any event at BC Place as it's even closer than Rogers!). Our train arrived in Vancouver around 12:30pm, and they were able to accommodate us for early check-in upon arrival. We got a corner king-bed room on the 11th floor, which had rounded walls, amazing city views and natural lighting. The room was very clean and smelled fresh, with a complimentary espresso station in each room and individual bags of ice available on each floor. The Parq itself has a small casino and many dining choices (on the pricier side), including 24 hours room service and an option to pre-order breakfast the night before by placing your order on the door handle. It is an easy walk to/from BC Place/Rogers Arena, Chinatown (food!), Downtown (shopping!), Yaletown, etc. We received nothing but excellent customer service, from the roundabout, to the check-in area, to the concierge, to the luggage handlers. Very impressed, and will likely be our new go-to hotel when we are back in Vancouver!

Glitz, glamour and a whole bag of chips. JW is conveniently located for the sports enthusiast with bars and eateries everywhere.

Very nice hotel for the price. Casino, restaurants, spa, and rooftop park. Close to the seawall to enjoy walks and site seeing.

We came up to Vancouver for a long weekend. We chose the JW because of the location. My husband travels a lot, so we did get our room on points and we got a lovely upgrade to a suite. The room had a wonderful view of water and city. The bed was comfortable. The bathroom was amazing, I loved the tub! This hotel has a casino in it, which was completely unexpected. We don't gamble, so I can't speak to it. What I liked was not hearing the machines ring, I hardly knew the casino was there. The executive lounge was great. There were lots of food choices for breakfast and a great spread in the evening also. Everyone I met on the staff was friendly and helpful. From Helen and the concierge desk to Noah in the Salt&Honey bar. All the staff in the executive lounge were wonderful. P.S - if you like Whiskey, Noah introduced me to an amazing Japanese Whiskey, Nikka Coffey Malt Whiskey. It was a beautiful experience. Update. Last night we had been out hopping on and off at sites, walking and soaking up Vancouver. We came back to the lounge for a quick bite before heading up to our room. Around 10 I received a call. Did you leave your purse in the lounge? "No." "Hmmm," as I rustled around in my room. "Yes." We will bring it up to you. I want to give a big shout out to Christine and Adeline. Really to every one I met in the lounge, they were all wonderful.

I came back again after an awesome experience last time but booked my stay through an online travel agent instead of Marriott directly. The experience sorta veered downwards. While they were able to accommodate an earlier check in, upgrade (to a smaller and higher floor) and an 1 hour later checkout they missed the turndown service, when you turned on the heating it smelled funny (so I turned it off for the stay), there was a party going on in the large suite at the end of the hall with drunken people in the hallway trying to make their way to the elevator (I stayed away from the elevator) and they missed emailing out my folio. This made me conflicted about the quality of this property so they do lose a star. I also tried the shuttle service from the skytrain station this time and it was super easy to find. The route goes through the Chinatown area and it was nice to see the driver greet some of the regulars with a warm smile and a farewell with "good luck"! I checked out close to the usual checkout time we didn't have housekeeping staff interrupt us 3 times prior to a late checkout (and yes that was with the privacy sign up). So I guess that was good? Turndown service is quite a simple expectation for this level of property and with the smaller floor I'm just surprised how it could be missed.

My favorite hotel to stay in here in Vancouver and one of my favorite Marriott hotels ... (I'm over 100 nights this year) I love the service and cleanliness along with luxury. It's been a year since I've been back, but the place is still on point. The view when I wake up is heavenly and this is one of the hotels where you want to stay in it. I love the 4 water bottles and coffee machine along with multiple dining options at this hotel.

i made a reservation for a suite and it cost $650!! i was unable to stay that day and cancelled my reservation but realized it was non-refundable so I quickly called back to re-instate the reservation. they would not re-instate it!! I am now out $650!! the customer service on the reservation end was rude and not helpful at all!! I travel for work and am at a hotel every week. I can't say I will ever want to give any more $$ to the Marriott.

This hotel has it all, starting with the location and a grand footprint. From the time you walk in you feel the intention in the space. Our room was pristine and modern. There were many choices for food and beverage, fitness, business and entertainment. Kenton at the front desk was a standout.

This is a great new hotel ! Located at the Parq casino, it's an excellent location with beautiful views. Perfect if you are attending an event at BC Place or Rodgers Arena. The suite we had was really nice. Very spacious, beautiful bathroom featuring nice big soaker tub ( too bad the cold water tap was broke ) & separate frosted glass shower and washroom. They have full size Molton Brown bath & shower products to use ( they smelled terrific ) The bedroom had a floor to ceiling window that had a great water view. The bed was comfy, it had USB ports beside the bed, a big flatscreen TV on the wall, and a good sized wardrobe. The living room was huge! It had a REALLY long sofa in front of more floor to ceiling windows. It also had a few extra chairs and a small coffee table, a big screen TV with stereo speakers, a huge free standing mini bar, and large rounded pillars ( to go with the round shape of the room I guess ) The one side faced BC place, which looked so cool at night all lit up. The other side faced Science world. The hotel itself has beautiful lighting fixtures throughout the hallways. You can access the casino from 3 floor ( high limit ) or 2 floor. You must show your key if you go these ways. The elevator is also key carded as well. So far the entire stay has been really great, and I would defiantly return and recommend.

First of all, customer service is phenomenal. Especially our bellman Jasvir! Great beds, hotel is located in a nice area of town. Loved that the toilet and shower each had separate doors within the bathroom lol. Nice size room overall. Only 2 complaints is the toilet is a little too close to the door, couldn't stand up without hitting my head LOL. Also the actual bathroom door kept sliding open.

So, this is probably a 3 to 4 star property in my mind. If I knew Vancouver better, I might rate it higher. For me though, the room was smaller than I thought it would be, and the views were minimal. Parking lots on one side, the arena on the other.... less than great. The people are what make the hotel stand out. In the concierge, they really go out of their way... everyone is 5 star. Fresh juices, bakery, and even macarons made onsite. Excellent. In this environment, it is tough for anyone to stand out, but Rachael did. I believe she's a transfer from a Korean Marriott, and English isn't yet mastered, but her attention to detail and everpresent smile stood out. She really went over and above to help out, and on top of that, she hustled everywhere. In the front desk area/concierge area, everyone went above and beyond as well. Again, one person really stood out..... Irenya (sorry if I spelled it wrong) was outstanding. Extremely friendly, and seemingly a problem solver, she really excelled. Quick to respond, attentive, knowledgeable, and really friendly.... she definitely was someone I felt as if she truly had my interests on her mind. These two were definitely two of the top employees I've met at Marriott properties. Better than most people at the Ritz..... and no pretentiousness.

We had an unexpected 11 day stay at the JW Marriott during covid times and loved every minute of our stay. The service levels at the JW Marriott were top notch.  Service is what separates this 5 star hotels from the other hotels in the Vancouver area. All our requests were handled with aplomb by the JW Marriott Staff. In particular, I would really like to thank Vincent who provided amazing service on check-in and throughout our stay and made sure we were looked after. The rooms were particularly impressive.   The hotel was built in 2016, so the rooms still look relatively new. We stayed in the studio suite, and the bathroom was just amazing with a big tub, and separate shower, and bathroom stalls. The shower is big enough for two and featured a rain shower and Molton Brown soap, shampoo and conditioner in a bulk dispenser . My wife and I were both working from the room for most of our stay, and found the space very functional, and well designed. While the location is not in the heart of downtown, it is very convenient to BC Place/Rogers Arena, and also steps away from an excellent walking/running route along False Creek, and less than a 10 min walk to some great restaurants in Yaletown. All in all, a true 5 star experience, and we hope to stay there again in the future during non-covid times.

We had a beautiful room. We spent our entire evening and the next morning in the room, ordering room service, which was prompt and delicious. I would recommend this prior to leaving at Vancouver Airport. Wonderful hotel.

3.5 Stayed for the night and had an okay experience here. Everything was great up until we got to our room. Right after getting off the elevator, I noticed that it smelled like weed. And once we got into our room the smell of smoke was stronger which I thought was really strange and wondered if it was coming from our next door neighbor. Whatever, I'm from Seattle, no big deal. 20 minutes into settling in, the telephone starts ringing and my bf answers it and it's a hotel employee saying that someone walked by our room and smelled smoke coming out of it and that we are not not be smoking anywhere in the hotel. My bf told him that we weren't and that was that. BUT of course me being me, I wanted to get some clarification, so I called downstairs to let them know that our room already smelled of smoke/weed and the lady on the other end basically accused us for the scent and questioned me as to if it wasn't us then why didn't I call them right away so we could be moved into a different room - seriously?! Im not a fussy customer, I work in customer service and after 9 hrs of traveling and being on the go all I want to do is freshen up and relax for the rest of my day, not be inconvenienced! The lady then said that she would get in touch with who called us and let them know and that she would get back to me but of course that didn't happen. I had to inquire again on my own to make sure no additional charges were added to my room. We chose this hotel due to the fact that its new, modern, convenient location and that it has a few restaurants and a casino connected to it for added entertainment. Our room was nice and spacious enough for 2 people but because of the incident that happened when we arrived, which left a bad taste in my mouth (kind of made me feel like we were being watched) makes this just an okay hotel/experience for me.

Gorgeous hotel with spectacular views. Oh and i didn't even know it was also attached to a casino! That's a huge win (we'll actually it ended up not being). I pulled up in my rental car from a long road trip. The valet greeted me at the door and assisted with my luggage. As you walk through the door you definitely know you are in an upscale luxury hotel. Check in was quick and easy and I was off to my room. I was in the one bedroom king with the water view. Very nice size, amazing bathroom and a bed that I couldn't wait to sleep in. I had been in the car all day so I thought it would be a good idea to utilize the fitness center at the hotel. Again, stunning views of the city while you workout and better machines then most fitness centers you join and this place was big. Lots of machines from cardio machines to weight machines. About everything you could imagine. I already left a review on Honey and salt that is the bar on the first level. Only issue, around 10:30 I was going to order food because I realized I hadn't eaten, and twice I tried with no answer. Now normally that would bring my rating down a star but there were so many great things about staying here that if I could pick any hotel here again I would stay at the same place so I can't see dropping it.

I cannot say enough great things about this hotel. We build hotels for a living, so I do not say that lightly! The ambiance is top notch, the customer service is unmatched and the rooms themselves are comfortable luxury where every detail is considered and met. The in-room dining staff is quick, thoughtful and the food was very good, especially the pancakes! My only suggestion here is that the "large" pot of coffee is not large enough for two people to have more than one cup. Maybe a bigger "large" would be better? The front desk staff asked the reason for our visit upon check in, and we told them it was our wedding anniversary. The next day, they sent up a lovely dessert with their compliments and best wishes for a happy celebration. So thoughtful! The beds are so comfy, the bathrooms are wonderful (only suggestion here is that there is one towel hook and a tiny towel bar on the shower door, not large enough for a bath towel - so one is forced to put soiled towels on the floor, requiring washing when one might have reused the towel had their been another hook or a bar). We cannot wait to come back! Oh and go to Honey Salt in the lobby - GREAT restaurant!

Pros- lovely hotel. clean rooms. great customer service at front desk. Staff friendly. cons- restaurant downstairs service isn't good. not many servers, feel rushed. Food is alright but overpriced for thr quality you get.. hotel gets packed at night especially on Friday nights. Casino in the hotel. Overall, location is excellent and taxis are available all the time in the P1 garage. Room/beds are great! I would stay here again but probably won't eat at the restaurant downstairs.

A three star hotel in a five star facade. Nice bed. Nice design. The standard JW Marriott lobby scent. Pricy but ok as quality almost there. Some finesse missing. Restaurants connected some of which not 5 star quality. Upgraded water view room was of a parking lot. Distant water. Drain in bathroom drained slowly. Found the problem. Plunger not working. Ad hoc fixed it myself. Reccomend sending maintenance to 805. Mechanics AFU - bring pliers and a screwdriver. Can't turn on shower without getting hit by cold water. No water pressure. Trickle at best. Taxi getting after checkout. Good luck. Taxi stand hot. Smells like rotting garbage. No cabs. 3rd in line had to wait 20 min. Line huge behind us. Ok experience. More like a courtyard Marriott though.

A fine hotel for a one night layover. The property is new our cab driver was not familiar with the hotel. We found it ok. JW's have always been a notch above in the Marriott universe. This was no exception. A lovely lobby area with access to casino one floor up and taxis, limos, etc., one floor down. There is a nice looking lobby bar. We did not avail ourselves of it. The staff is delightful - cheerful and accommodating. Concierge was helpful in planning our day adventures. Our room 1801, was ready at 9am after we arrived early from our ship and it was very nice. But, after we returned from our exploration of Vancouver we heard a constant background noise almost like a band playing or loud music. I was concerned about getting a decent night's sleep as we had a very early flight the next day. Two fellows came up to investigate and heard it too. They were unable to ascertain the source of the noise and the hotel moved us to another room 2301. This was nice and thoughtful. The new room was beautiful too bad we only were staying for one night. They have a really nice executive lounge which we took advantage of. Many choices for food and snacks. We would definitely stay here when in Vancouver. Mark & Nancy.

I landed in Vancouver BC this afternoon and caught the train to this hotel, not quite knowing what to expect. I have stayed in a lot of Marriott properties across the US(I am a gold elite) so I had a general idea. I walked into this place and I think my jaw probably dropped! This place is immaculate! It's a conference center, a Marriott hope and a Douglas hotel on the other side. The whole second floor is a massive casino and about three different sports bar type eateries and an Asian one as well. I will be reviewing one of those as well, so stay tuned. I booked this trip for a conference being held here for my job, and man I wish I had a couple more days to just relax and enjoy the downtown sites Vancouver has to offer. Anyway, I got up to my room on the 8th floor and was blown away once again at how amazing it was. The staff are all super super friendly and helpful as well. I explored the fitness center and got a run in, which happened to be on the 17th floor with immaculate views. All I'm saying is for around $180-$200 Canadian you can't beat this property!

4.5/5 Overall great experience at the JW Marriot in Vancouver. Although the hotel is not located in the center of downtown, it is within walking distance to many things (ex. public library and Yaletown dining). Very pleasant experience checking in. Hotel staff is very cordial, friendly and helpful. We arrived early since our cruise ship arrived in Vancouver in the morning, and they were kind and quick enough (and we were also lucky they had a vacant room available) to let us check in early!! While checking in and before getting our room, we spoke to a concierge. She was very nice in helping us plan our days in Vancouver. The other concierge also chimed in to give some recommendations which were useful. The hotel provides free shuttles to two metro stations, and although we didn't use them I'm sure they've come in handy for many guests! The decor, from the moment you step into the lobby until your room, is sleek, clean and modern. It makes sense, considering the building was built in the last year. I had a guest room with two queen beds. Very comfortable beds and cozy sheets. Although didn't have a view of false creek, I had a decent view of downtown and BC place. Everything in the room was spotless! Few downsides: the bathroom setup- there's a sliding door that leads to the bathroom but the shower and toilet are separated by heavy glass. If you're not careful when closing the doors, they slam -- hard. Also, there were only two robes and slippers in the room when I specified in the reservation there would be three people staying in the room. Same goes with the nespresso, only two cups and one tea biscuit. These are some details that were probably only glossed over. Note: I didn't visit any of the hotel's facilities. However, I did eat at the hotel in the lobby but I'll review it separately. While the hotel is expensive, you get your money's worth. I would definitely recommend staying here, do not be worried that it's not in the center of downtown, downtown Vancouver is easily walkable!

The city of Vancouver takes form of a hotel, and it's called Parq. Built beside BC Place, this hotel is constructed to embrace the stadium, literally hugging it on the side. Local pubs, events, shopping, and more, are all too easy to access, as it's just a few blocks away. I envision Parq as an embodiment of Vancouver: breathtaking architecture and interiors, situated in Yaletown and False Creek - where I could go out, grab a craft beer before watching the Whitecaps. Since it's also rain-couver, there are complimentary umbrellas for use, along with their casino and diverse restaurants inside the building. My friends and I enjoyed our time, no matter rain or shine. True Vancouverite?

Stayed at the JW Marriot Parq for a one night staycation while my friend was visiting from out of town and overall it was a great experience. A few things that I loved: + Valet service. I know most hotels do this, but it was really nice since I was driving my car to just have the valet take it and bring it back for me when we were leaving. + Amazing customer service. The great thing about JW Marriotts across the board is that you know their service is going to be consistent. This one was no different. From the beginning when we checked in to check out when we got my car from the valet service, everyone was friendly and welcoming. + Comfy, comfy, comfy beds. It was like sleeping on a pillow. That is all that needs to be said. + Equally comfy bathrobes, which felt like My body was getting hugged by a cloud. + Their 24/7 gym. This isn't your ordinary hotel gym with just a few dumbbells and a treadmill. This gym has it all - squat rack, weight machines, cardio machines and more. I was impressed. + Their rooftop hot tub. I wish they had a pool instead of the small hot tub, but I'll take what I can get. It was beautiful to go up there at night and sit in a hot tub that overlooked downtown Vancouver. + Location. It's about a 10 minute walk to Yaletown and a 15 minute walk from Chinatown. So location wise, it's central to a lot of cool restaurants and bars. I was impressed and would definitely staycation here again.

Not a place I would ever recommend. It's a 2 star hotel wrapped in a 5 star facade charging 5 star prices. Many of the other guests staying here were aggressive, loud and smelled so strongly of weed that you could almost see a green haze around them. It seems like the hotel to be, if you're trashy and like to act like you're a baller. They charged me for parking on their parking inclusive package & made it seem like they were doing me a huge favor by taking it off the bill. The bathroom stall is so small, that when you're sat on the throne, the glass door is literally an inch or so from your face. There are no complimentary toiletries at all. Even the shower gel, shampoo and conditioner are all bolted down. The Slow basic, intermittent internet is also not complimentary. The restaurant (Honey Salt) forgot 1/3 of our order and when I pointed this out to the server, she was very quick to blame the kitchen and then made a big fuss about doing us a huge favor by taking it off the bill. Also, once the food arrived, good luck trying to get hold of the servers. You're left on your own pretty much, until they decide to give you the bill. The whole establishment seems like cash grab by presenting you a high end facade, but without any substance to backing up the high prices and snobby attitude. The fact that they'd treat ordinary folk as poorly this, whilst allowing the trashier crowd to run around like they own the place whilst smelling like weed, shows you their target audience. All in all a huge disappointment.

Absolutely horrible customer experience. Once the fire alarm went off at 2am the staff was unprepared for what, when and how to communicate to guests. Elderly people struggled to walk down multiple flights of stairs - which could have been avoided by simply announcing it was a false alarm. We took a seat in the restaurant area next to the lobby and waited for the elevator line with hundreds of people to diminish. While we were seated the head of security came through the area to yell at us (and others) that the restaurant was closed. WHAT? We definitely did not want to be there. Very poor decision making by security and an incredibly rude way to treat hotel guests!!!

I had arrived an hour later than the 'supposed check in time (4pm)' and check in was fine. It was hard to hear because of the plexi glass because of COVID but the guy helping us just stepped to the side and apologized cause he knew everyone was having a hard time hearing. I requested online when i booked to have extra towels, firms pillows, and a room with a view. They accommodated every single item I have said. I got a view of science world as well as the water. Heading up to the 15th floor the hallways I must say are quite nice (haha). Yes, our room was very standard but it was very clean. Our bathroom had 2 separate doors; one for the toilet, and one for the shower. There was also a huge lounge sofa right by the window which was very nice. Love how they had netflix on the TV as they didn't have many channels to choose from on cable. Yes, I was hoping for a bit more luxurious room but I did my research and I knew what I was staying in. The location was perfect! If you knew how to get around downtown... robson was only a 15-20 min walk. 711 was a 5min walk. and cute cafes and restaurants were just a walk away!! Yaletown is close and so is QE and the public library. We checked out the roof top where the hot tub and gym, etc. were supposed to be. The outdoor part where the hot tub is was huge!! There were so many lounge areas and seating areas I was shocked! Plus the moment you look behind you, you are LITERALLY right beside Canada place... LITERALLY. the view is quite spectacular (because I haven't seen canada place that close before). We had tried to hot tub around 8pm and let me just say.. the hot tub wasn't even hot.. it was kinda hotter than a warm pool. AND the water was low... we had to sit at the bottom where your feet are suppose to be because if we sat at the designated sitting part our upper body would be freezing cold (late night in October). Lastly, there are no lights what so ever in the hot tub or anywhere near the hot tub.. so you can't see if anyone is inside. It was pitch black dark.. SO the hot tub experience was disappointing. My partner wanted some hot water and we normally just boil water in the coffee machine in other hotels but PARQ had an espresso machine so the water didn't come out as fast.. We called the front desk and they said that they will just give us a hot water kettle!! I was so surprised haha. The downside with COVID is that there are not many items inside the hotel room so you would have to request for certain items. We asked for extra blankets and 2 robes and they provided it fast and easy. Overall, I enjoyed my stay and the service we had received was great regardless of other peoples comments.

Gorgeous hotel, great service. Super expensive. But you get what you pay for. So top notch. Reason I gave it 4 stars is because it was difficult to get here because of the routes. Navigation has you going in circles. Also we valet'd and they forgot to mention we pick up the car downstairs. Which is a great idea but they didn't mention it at all. So we waited for our car where we dropped it off until we asked.

I've never had such a bad experience at a Marriott. The fire alarm woke everyone up at 2am and everyone was went outside. I understand accidents happen with alarms so if that was all, no problem. However, not only was there no announcement/explanation that it was safe to go back to our rooms, an employee named Chase YELLED AT US for sitting in the lobby restaurant, as if we wanted to be there at 2am!!! We were all so appalled at the way he spoke to us. At a time when you would expect staff to be apologetic or at least kind he was beyond rude. Stay at Granville Island Hotel instead - they're much nicer!

Went to the casino and had a sandwich in the sports bar. Nice place and staff was great. Loved the $5 tables

To avoid any confusion, this review is just for the hotel, not the whole "resort". Stayed here on a weekend trip to Vancouver. With all the buzz of the hotel and casino, it was also a great opportunity to invite some family and friends over to experience the fun! Rooms - As hotels go, the decor and rooms itself are pretty modern and classy. It's still quite new and has that new hotel vibe. If there was one major complaint I had it's the bathroom; spacious-yes; but having a separate door for the toilet - and a door that slams if it's not shut properly- it a bit annoying. Bad design if you ask me. The hotel itself is pretty nice, and the staff are all very friendly and helpful! Location-wise, you can only enter the driveway from one side of Pacific; very confusing and inconvenient. Parking is also expensive - ironically, if you just go to the casino to can get your parking validated. Too bad I learned that too late. Overall, it's a nice hotel, but location and parking are a bit of a bummer.

I'm not sure this is the best hotel in Vancouver, that used to be the Fairmont Pacific Rim until Fairmont became Accor. I don't like Accor hotels, never have - never will. I've stayed at the JW Marriott Parq twice now because I am a Bonvoy elite. Both times I have been given a pleasant room upgrade. The views are gorgeous, the rooms are clean and modern as well as being well appointed. There are plenty of plugs, and even ceiling lights, something many hotels seem to lack. The valet parking is reasonably priced. The beds are very comfortable, the showers and associated products are all very good. So is it the best hotel? Definitely top five. So, yeah definitely deserving of five stars. It's incredibly quiet, the lifts are responsive. However, the one drawback is that you have to ask for showercaps. Ordinarily, this is fine - but in the late evening/early morning; the delivery staff may be a little slow. It's not enough to lose them a star, just something they should know about so they can work on. Either way, my partner and I will be back. Unless we decide to try the Douglas next door.

Super clean! Really sweet staff, and very roomy! Nice view, tasty room service and close to everything ! Can't complain :) would defy stay here again!

If you like hotels that smell nice this is your spot. I felt like I was at the Cosmopolitan in Las Vegas! Nice modern rooms, great smelling bathroom products, slippers and robes, Nescafé coffee maker, a casino and several restaurants onsite. The only drawback of the hotel was that it needs an onsite small coffee/light breakfast shop where you can grab something before heading out for the day. There are some restaurants and coffee shops but you need to walk 10 minutes or so which isn't bad but when you are running behind something quick and close would be ideal.