JW Marriott Phu Quoc Emerald Bay Resort & Spa

I have traveled to over 50 countries, but the JW Marriott Emerald Bay in Phu Quoc stands out as the best quality-to-price experience of my life. This wasn’t just a hotel stay; it was a masterclass in service and luxury. What truly set this resort apart was the team’s ability to exceed expectations. They didn’t just welcome us; they set up a special tent for my daughter in the room and surprised us daily with fresh drinks, fruit platters, and personalized handwritten messages. The staff is incredibly proactive—if they sensed even a moment of hesitation, they resolved it before we could even ask. The facilities are perfect for families. The kids' swimming pools are beautiful and conveniently accessible from the rooms, restaurants, and the beach. The food was consistently amazing, and the cleanliness was impeccable throughout the resort. If you are looking for luxury that feels personal and genuine, this is the place. I cannot recommend it enough.

⭐️⭐️⭐️⭐️⭐️ Amazing stay at Marriott Phu Quoc — unique design & truly exceptional staff! We had a wonderful experience at Marriott Phu Quoc. First of all, I have to say: the hotel’s unique design is absolutely stunning — it feels special, stylish, and different from the usual resorts. I genuinely loved it, and it made the whole stay even more memorable from the first minute. The hotel is beautiful, well-maintained, and feels like a peaceful getaway the moment you arrive. The rooms were spacious, spotless, and very comfortable, and the overall atmosphere was calm and relaxing🌿🌿🌿 But what made this stay truly special was the staff — genuinely warm, friendly, and incredibly helpful. Everyone greeted us with a smile, always ready to assist, and made us feel welcome every single day. Their kindness and attention to detail really stood out and turned a great hotel into an unforgettable experience. The breakfast was excellent with a wide selection, and the facilities (pool, beach area, and overall resort territory) were perfect for rest and recharging. Highly recommended — we would happily come back again!🥰🙏🩷

We had a wonderful stay at JW Marriott Phu Quoc Emerald Bay. From the moment we arrived, everyone made us feel so welcome and genuinely cared for. The resort itself is huge and beautifully designed, you need at least a week to fully discover and appreciate everything it has to offer. The level of service was exceptional across the board. Every staff member went above and beyond, and you can truly feel the warmth and richness of Vietnamese culture reflected in the way they treat their guests. A special thank you to Mai and Aldi at Tempus, who gave us fantastic recommendations on places to visit around the island, and to Ellie and Nhu from Guest Services, who were absolutely top-notch and the rest of the staff from housekeeping, beach attendants to buggy service team that made our stay seamless from start to finish. I highly recommend anyone staying here to leave a few days completely free just to explore and enjoy the resort itself it’s an experience on its own. An unforgettable stay, and one we’d happily repeat.

JW Marriott Phu Quoc is truly its own little world. The architecture is whimsical and the concept is incredibly unique—it’s based on a fictional French academy called Lamarck University. Upon check-out, they even give you a personalized 'graduation' certificate with your name on it, making you feel like a true student! The resort is cleverly organized into different 'University Departments' for each guest building. Because the property is quite large, buggies are available on request, though everything is within a very pleasant walking distance. Located on the stunning Khem Beach, the sand is powdery white and the water is crystal clear. Pro tip: Don't miss the sunrise; it’s absolutely gorgeous. The service here is exceptional. Every staff member greets you with a warm 'Xin Chào,' making you feel instantly welcome. My room was amazing—meticulously clean and full of thoughtful details. The housekeeping team was so observant; they noticed which amenities I used most and provided extras the next day. They even helped organize my belongings and left daily treats, like grilled ginger with honey. Breakfast here is a 'must-experience.' The variety is staggering, covering everything from Western and Korean to Indian and Dim Sum. The fruit section features exotic local favorites like mangosteen and star apple. You can tell they maintain high standards because the chefs are constantly on the floor checking the quality. It is easily one of the best breakfasts I’ve ever had. There are plenty of indoor activities to keep you busy. We tried the lantern-making workshop, which was so much fun! A huge thank you to Ha and Quynh for their clear instructions and for making the session so enjoyable. For the adventurous, the hotel can help arrange snorkeling tours. We went with OnBird and never regretted it—they took us to spots with incredible coral and fish. If I return to Phu Quoc, I will definitely stay here again. It feels like a home away from home—relaxing, convenient, and perfectly located for exploring the Southern part of the island

As someone who loves to travel and has stayed in countless hotels across Europe, the Arabian Peninsula, and my own country Turkey, I can confidently say that JW Marriott Emerald Bay Phu Quoc offers a holiday and hotel experience that is beyond words—truly special and unique. First of all, the concept of your hotel presents a magnificent and mystical atmosphere. The landscaping and gardens are extraordinary. The beauty of the sea and the well-maintained beach need no further explanation. Pink Pearl by Chef Olivier Elzem—what an experience. We had the 7-course menu, and I can honestly say I’ve never had such exquisite food in my life. The ambiance was superb, the staff exceptional, and the décor transported us to a stunning atmosphere. Now, let’s talk about the incredible staff who made our holiday experience unforgettable. From the moment you enter the hotel, the staff makes you feel like you’ve stepped into a fairytale world. Endless thanks to each and every one of them. I apologize in advance if I forget to mention anyone by name. From Guest Relations, Evelyn—thank you so much for showing us around the entire hotel with your buggy, for all the information you provided about the restaurants and social activities, for your warm smile, sincerity, and for making us feel at home. Room service: Thai, Bic'h Phusöng, Thi, Duke, Ańh, and Ái—thank you countless times for cleaning our room daily, leaving beautiful decorations that smelled amazing, and even tidying up our messes. You are the unsung heroes. To the Pink Pearl team—dear Beckamel, Serena, Ne An Thai, Jena, Nhi Vang, and Jasmine—what an incredible team you are. You made every moment feel valuable, delicious, special, and unique. Thank you so much. Receptionist Pippy, Yang and everyone else whose names I unfortunately can’t recall—my apologies. You were all wonderfully kind, smiling, and helpful. To the kitchen team—thank you for preparing such delicious, varied, and flawless dishes every morning. Your efforts are deeply appreciated. At the spa, thank you to Lucy at the reception for her warm welcome and helpfulness, and to Mila for the facial treatment that made me feel beautiful. And finally, to the General Manager Mr. John Wooley—my heartfelt congratulations for assembling such an exceptional team that makes this hotel truly one of a kind.

This place is truly magical. From the photos online, I was slightly concerned it might feel too large, but in reality it was absolutely perfect. The grounds are stunning, and from the moment we checked in, it was clear this hotel was something special. The level of service is exceptional. We arrived at 11:30am and, as we were celebrating our anniversary, our room was already prepared for us.||Every member of staff is incredibly friendly, always smiling and greeting you, and nothing ever feels like too much trouble. We arrived on Christmas Eve and attended the carol service and Christmas lights switch-on, which instantly put our children into the festive spirit. This was followed by drinks and a canapé reception — a wonderful way to begin our stay.||When we returned to our room, we were surprised with a gingerbread house and an anniversary cake, which was such a thoughtful and touching gesture.||The colonial décor throughout the hotel is absolutely beautiful, and we loved strolling around the grounds simply to take it all in. The beach is also the best on Phu Quoc, with crystal-clear waters. The staff work incredibly hard to keep it pristine, unlike some other areas of the island.||We are at Red Rum and also Pink Pearl which were both delicious. ||The thoughtful little extras — children’s toothbrushes and toothpaste, kids’ slippers, sun cream, and fresh coconuts — really set this hotel apart and show the attention to detail. A special mention goes to Jay, who looked after our room throughout our stay and provided outstanding service.

The JW Marriott Phu Quoc Emerald Bay Resort & Spa is an absolute gem in the heart of Phu Quoc and arguably the best place to experience this stunning island. We visited the resort in connection with an event and were thoroughly impressed by its overall ambiance. From the magnificent European-inspired architecture to the impeccably manicured gardens and charming streets adorned with lanterns and artistic displays, the resort offers a truly sublime experience. The rooms and suites exude warmth and coziness, a welcome departure from the typical commercial feel of many hotels. The beach is conveniently accessible from the property, adding to its appeal. The cuisine is excellent, though I would have appreciated a wider selection of vegetarian options. Hospitality here is exceptional—every staff member we encountered was attentive and ready to assist with anything needed. In terms of value for money, the resort feels pricey considering average rates for properties in Phu Quoc. Still, I would unquestionably return to this resort—it’s an unforgettable place that beautifully captures the essence of Phu Quoc.

We were able to spend 5 days in this property. What an interesting hotel concept by Bill Bensley, highly recommended for hotel connoisseurs! I was initially somewhat skeptical, as it reminded me of Walt Disney and Harry Potter. But the designers and their teams made a terrific job. All the details and the story telling - just entertaining.