Browneyedgirl1979
Google
This place is truly magical. From the photos online, I was slightly concerned it might feel too large, but in reality it was absolutely perfect. The grounds are stunning, and from the moment we checked in, it was clear this hotel was something special. The level of service is exceptional. We arrived at 11:30am and, as we were celebrating our anniversary, our room was already prepared for us.||Every member of staff is incredibly friendly, always smiling and greeting you, and nothing ever feels like too much trouble. We arrived on Christmas Eve and attended the carol service and Christmas lights switch-on, which instantly put our children into the festive spirit. This was followed by drinks and a canapé reception — a wonderful way to begin our stay.||When we returned to our room, we were surprised with a gingerbread house and an anniversary cake, which was such a thoughtful and touching gesture.||The colonial décor throughout the hotel is absolutely beautiful, and we loved strolling around the grounds simply to take it all in. The beach is also the best on Phu Quoc, with crystal-clear waters. The staff work incredibly hard to keep it pristine, unlike some other areas of the island.||We are at Red Rum and also Pink Pearl which were both delicious. ||The thoughtful little extras — children’s toothbrushes and toothpaste, kids’ slippers, sun cream, and fresh coconuts — really set this hotel apart and show the attention to detail. A special mention goes to Jay, who looked after our room throughout our stay and provided outstanding service.