Lenora C.
Google
I had a very upsetting and honestly shocking experience here. We ordered the cheese buldak, and the dish looked appealing when it arrived. However, after eating nearlyq half of it, both of us suddenly noticed that some pieces of the chicken had a very strange, unpleasant smell.
I immediately informed the staff. After taking the plate inside, they brought it back and told us that since we had already eaten half, there was nothing they could do. The plate was placed back in front of us, as if we were expected to continue eating chicken that smelled off. I can understand as it was eaten half, but what surprised me most was the complete lack of explanation, concern, or even a simple apology.
I then asked to speak with the manager because this was not an appropriate way to handle a customer complaint. When he came out, he stared at us without asking what had happened or offering any solution. Instead, we were made to explain ourselves as if we were the guilty ones. He repeatedly asked, “What do you want?” and insisted that it was our fault for not reporting it earlier. We had to clarify multiple times that the chicken quality was inconsistent — some pieces were fine, others had a bad smell — and that we informed staff immediately when we noticed it.
He refused to offer any discount or refund, saying we had eaten half, and said he could only give a new portion. Throughout the conversation, his expression made us feel as if we were trying to cheat the restaurant over a $27 dish.
I had to ask him directly if this was truly how he treated his customers and how he chose to run his restaurant. We only asked to speak to a manager because we hoped for a simple explanation and apology for the unpleasant experience. Instead, it was surprising and disappointing to see a manager argue with customers in such a confrontational and dismissive manner.
If making customers feel overpowered or “winning” an argument brings satisfaction, then perhaps that was achieved. But as customers, we left feeling deeply disappointed, hurt, and disrespected to the point that we gave up, just paid the bill, and left, no longer wanting to continue the conversation or seek any resolution at all.
We are not trying to criticize or place blame on anyone. We are simply sharing our personal experience and sincerely hope that future customers will not have to go through what we did.
