Helen G.
Google
Overall, the experience was great, and the whole party enjoyed their time there. The only reason I am giving a 4/5 rating is that the email advised us to 'Please arrive 30 minutes early!' with the following expectations:
'#1 All drivers must register and check in at the front counter.
----> #2 The staff will lead a quick safety briefing.
#3 Helmets and head socks are provided.
#4 Get ready for a fun, high-energy team experience!'
Regarding #1, the person who checked us in wasn't very helpful. There was no communication regarding the remaining balance or whether it should be paid before or after the races; I had to ask to clarify the situation myself.
As for #2, this did not happen. For more than half of the party, it was their first time there. During the first race, most people were confused about the process, especially when certain karts stopped in the middle of the track or one person's kart wouldn't start. Luckily, we booked three races, so the experience improved after the first round. I think it would have been much less confusing if a staff member had actually spoken to us.
As the host, I felt the instructions were a bit misleading. In a space like this, I feel like the staff should proactively ask guests if it is their first time so they can properly explain the process. It would be much more efficient to have a designated person in charge of large groups so we aren't interacting with three different people at the front desk. Having a single point of contact would ensure clearer communication, especially for first-time visitors who need a more guided experience to feel safe and confident on the track.