Ka La'i Waikiki Beach, LXR Hotels & Resorts

WOW!!!! WOW!!!! WOW!!!! The service at this hotel is the best service I have ever received. My husband and I started our honeymoon here and couldn’t be happier with this hotel. We had issues with our flight and got in 8 hours later than expected. At check in, the lady at the desk said she put assorted sandwiches, fresh fruit, fresh water bottles, etc. in our room since we arrived much later than anticipated. This was so kind! She also said there was a bottle of champagne in our room and when I told her we don’t drink alcohol, she said she’d switch it out for cider. Concierge is 24/7 WHICH IS INCREDIBLE!!!! We had a few early morning excursions and to be able to pick up pool towels and beach chairs on our way out was so convenient. We stayed at a higher star hotel on Kauai that was double the price after this and were let down because the service we received here was so amazing!!!! We booked through Costco and got the breakfast buffet for free every morning. It was phenomenal. Fresh fruit, different hot dishes every morning. Best rice and zucchini bread I’ve ever had! The pool wasn’t crowded and you could get a day bed for free!!! There were barely any kids when we went to the pool and most of the time, we had the pool to ourselves even at peak times! They go around and bring free ice cream at 12 or 1 every day. The lobby is great! They are starting to undergo renovations but the stay was still incredibly nice and didn’t bother us at all. ||Service is unmatched. ||Beautiful pool. ||Beautiful lobby. ||We would come here again and again and again!!!!! You will not be disappointed if you book here.

We truly enjoyed our stay here and hope to return someday! The service was flawless from when we checked in to the valet and concierge. The breakfast buffet was incredible and we were delighted to find that they changed up items everyday. The pool though small is great and we were always able to find a chair (bonus: my husband loved when they came around with free ice cream treats!). We also had cocktails and apps one night at the restaurant and they were delicious! Highly recommend for couples--the views are fantastic!

This hotel is amazing, and the staff is outstanding. Our stay was greatly improved by their service. They were very accommodating, offered us helpful tips, and assisted us in any way they could. They were friendly towards our kids, learned their names, and made them feel genuinely welcome. The rooms were clean, and the view from ours was incredible; we had a combination of mountain, ocean, and city views all in one.

A great hotel stay with some minor setbacks. ||||The front desk staff and room service were wonderful. They explained the layout of the hotel and helped me with my bags. ||||The room was a bit dated but it sounded like they will be going through a renovation. The water pressure for the shower was great!||||The only thing I didn’t appreciate was valet. At least the few I interacted with seemed to expect a tip, and I would have preferred to avoid them all together given how uncomfortable they made me feel - self parking was not an option.||||By the way, do the morning breakfast - it was great.

Not sure where to begin. Everything was perfect. Rooms, views, cleaning, location, pool, valet, and beach equipment loan "program." The best shower I've had in my life. ||However, far and away was the staff. The friendliest bunch of folks assembled in one place I've ever seen. EVERYONE was so kind and accommodating. Almost all of the valets knew my kids' by name after 2 days. I've stayed at a lot of nice hotels all over the world, and this is by far my new favorite. Thank you everyone at Ka La'i!

We had a great stay at Ka La‘i last week with our 2-year-old. The location is ideal if you have a car and plan to explore the island, and the staff were attentive throughout. Rooms are quite spacious and comfortable.||||Huge thanks to Roy, Brittney, and Jason from the Bell and Valet team, they were amazing with our toddler and gave us great suggestions for her nap-time drives.||||The pool is a bit small, though that’s just the hotel’s design. We also wish there were more kid-friendly amenities or activities. One staff member mentioned bath toys were available, but when we followed up, it turned out they weren't offered, which was a bit disappointing.||||The front desk experience could have been better, more of a push for a room upgrade than a warm welcome, and no mention of amenities.||||We’d definitely return next time we're back in Oahu.

The stay at Ka La'i was perfect. Although the hotel and the rooms are not among the most modern, its location and most importantly the excellent service and the kindness of the staff made the stay absolutely wonderful. The breakfast buffet is very good. A special mention for the Concierge team (Alexandre, Ines and the others) always ready to help and give recommendations to enjoy the activities and visits. Would definitely go back without hesitation !

The best stay ever. I believe your hotel tops all the Waldorf Astoria I stayed in the past. I would like to commend Tasha, Marias, Roy, and all other valet personnel. In addition, I would like to commend Doug at the front desk and management Ms. Suzuki and Mr. Hiroshi. This was our best stay ever.

Lovely property that has been well maintained! Mahalo to Stacy at check in/front desk. Lovely staff from valet, check in to housekeeping. Love it when properties have access controls in place. We will definitely return again soon!

Five Star resort from every perspective. The staff are wonderful, nice caring people. No request is overlooked. Rooms have kitchens, dishes, full size fridge and freezer, and a separate wine refrigerator. We ordered Instacart delivery from Don Quiote market and had breakfast on the balcony overlooking Waikiki Beach every morning. Friday night fireworks, great view from lobby on 6th floor as well as lounge. Wow, every Friday, 7:45pm. Location is best in Waikiki. Concierege has beach bags with towels, etc. Pool on 6th floor with jacuzzi, overlooking the beach area. No need for a car, everything is within walking distance. Great restaurants at any level of dining all within a few blocks or so. Easy to get around couldn't have a better beach vacation than this!

We previously stayed here when it was the Trump hotel and the quality was just as high as we remembered. The staff are apparently the same as the previous which explains this! I feel like the male front desk staff who checked us in was the same person who checked us in last time (he looked familiar at least) and he made the check in experience really great! We stayed through the Amex platinum hotel collection program and we highly recommend this as the additional amenities through this program were amazing. We were also celebrating some special events so we also very much appreciated the room upgrades they offered us through the Amex platinum hotel collection and Hilton diamond member program. The on site restaurant also has wonderfu mai tai's which they say won an award for "best mai tai in the world" -- it was delicious! The complimentary breakfast was also outstanding! You do pay gratuity which is automatically charged but it was worthwhile because of the broad food options! The complimentary beach bags and towel service on the first floor was lovely. The guy there was so nice -- even asked us if we wanted floaters and we were like yes!! The room welcome gifts were also very thoughtful and the free cookies were especially delicious! Overall a beautiful stay with unbeatable views of the ocean

My cousin asked me to join him on a short visit to Oahu and was able to get a room here with his Amex points. The deal was book 3 nights and get a 4th for free, averaging the cost to about $350/night. Parking is valet only and $40/night. We were upgraded to a partial ocean view with a king bed and a pull out couch. I slept on the couch bed and was surprised by how comfortable it was. It made noise when I moved but I passed out each night. The bed is definitely much more comfortable and he slept well too. The bathroom has a huge tub (which I took advantage of) and is deep and wide. The shower is next to it and it has nice pressure. We had dual sinks and a bidet as well as a kitchen. Our view was relaxing and we could see the water through a few buildings. We took a dip in the pool, which is on the smaller side with the jacuzzi in the middle. Breakfast was included in our deal and it had fresh fruit and veggies, some Japanese options as well as oatmeal, an omelet bar, varying egg benedicts, sausage, bacon French toast or waffles, and a variety of breads/pastries. We loved the Guava juice as it wasn't too thick or sweet. The gym was a decent size with lots of cardio equipment and options for free weights as well as machines. Bottled water and fruit were available as well as rolled damp towels to cool off after and standard workout towels. The library was across the way with many books in Japanese but is a nice place to relax and read if you want to get some quiet time. Beach towels are available near the building entrance and they provide seemingly unlimited reusable bags to carry them and other things as well. We really appreciated this service as we could drop off the Sandy towels before we went into the hotel and the bags were exceedingly helpful for all the things we purchased. The staff is fantastic. They offered to help at every turn. Everyone was very friendly and smiled a lot. We felt very welcome wherever we were in the establishment. It is a block away from the water and conveniently located to the be close enough to walk to the main area for shopping and dining options. We would definitely stay again.

Such an amazing stay! All I can say is wow!! I am all about great service and high expectations from hotels when I'm on vacation. I stayed here with my family. Hubby and I brought our one year old. With Hawaii being her first vacation I was a bit worried on how I was going to keep her entertained at a hotel because at home she is used to being in her play pen playing with toys. This hotel came with a tent (extra charge which I didn't mind) it had a camping book and little toys she could play with. It looked like she was camping inside our hotel room. It was cute. My daughter loved it and it definitely kept her distracted and busy... They had a high chair for her as well. My baby was eating breakfast every morning with a nice ocean view. They also provided a crib for her. They asked me if we were celebrating anything. I told them it was my birthday week. They brought out a nice dessert to my room. So thoughtful of them. It made me smile. They have a nice kitchenette. Perfect for washing my baby's bottles. The bath tub and shower are separated from each other which I loved. They gave us $100 credit towards our stay everyday .. We used it for room service for our baby. Food was delicious. My baby loved their mochi pancakes and omelette. They only have valet parking which was awesome. Hubby and I didn't have to worry about parking or anything. Housekeepers cleaned our room everyday. We loved going to a nice, fresh, clean room. We also used their dry cleaning service. They brought it to my room after a couple hours. It was great. I didn't have to wait long. They provide beach towels for you to go to the beach and you can bring as many as you want. They also have beach mats. Service was just amazing here.. Everyone did their part. The staff are all nice and friendly. Definitely made my family and I feel welcome and fell at home. The next time we visit Hawai'i we will definitely be back here to stay.

It was such a great staycation for my son's birthday! He enjoyed the spacious room, the view where he could look at the ocean and watch the airplanes and boats, the pool and especially the bath tub lol When we checked in, there was a stingray stuffed animal on the bed for him. Also a plate that said happy birthday on it and brownies in the fridge. Very thoughtful of them. Family came over and we cooked dinner in the awesome kitchen. All the cooking tools were there. Services were great in every department. We were very happy! Main thing is my son enjoyed himself. Will be staying here again!

We accidentally confused this hotel with ours next door. We were met by valet who quickly unpacked our car onto a cart. We were then met by guest services who gave us chilled bottles of water and escorted us to the lobby on an upper floor. While we were trying to check in and figuring out we were at the wrong place we were given glasses of chilled cucumber water and gourmet fruit jellies. Even after we figured out we weren't staying there the staff were so kind to us. They helped us pack our bags back up and showed us the way to our place. Truly a first class experience, I wish we had stayed here instead!

This review is for folks who are considering residing here long term - don't. I stayed here three times as a hotel guest and had a great experience, so I decided to try a longer term stay while considering buying a property. As a resident, they nickle and dime everything. If you order groceries or food delivery, they charge $5 per bag to bring it to your room and will not allow any delivery service driver to deliver to your room. The valet staff will all just stand around and smile while they watch you stuggle with your groceries. There's one older gentleman who tries to be helpful and offers a reusable bag, but that's all. They should be embarrassed to say they're 5 star service. Ritz-Carlton across the street blows this property away in terms of attention to detail and service - they'll bring all deliveries and mail to your room at no charge. The worst living mistake I ever made was signing a 1 year lease here. I'm glad I learned this lesson before buying. Considering renting or buying a condotel for a residence , Ritz-Carlton is so worth the little extra.

This hotel is amazing. Stayed here for a weekend getaway. Service was excellent, everyone was always so willingly helpful and friendly. They provided a crib upon request and it was already in the room when we arrived. Room service was prompt, food was great. Loved the full kitchenette, & $50 comp of food/drinks per day! Also had the latest check out time out of any other hotel in Waikiki. Supposed to check out at 11am, they gave us until 8pm. Kama'aina rates were unreal as well. Will definitely stay here again.