Viktor Øbo N.
Google
I recently purchased a pair of Roa Katharina hiking shoes from KA YO, hoping for a durable and reliable pair of shoes.
Unfortunately, during my first hike, an unforeseen incident resulted in minor damage to my shoes—a glow from a fire burned through the laces and created a small hole in one of the shoes.
When I reached out to KA YO for support, hoping they could offer a solution such as replacement laces or direction on how to repair the shoes, I was met with disappointment. The response was that they couldn't assist in any way because they don't have access to replacement laces and can't repair the damages. Nor was i provided with any sort of compensation to purchase a new pair. They simply advised me to contact Roa directly, which in turn told me to contact the retailer from which they were bought (KA YO).
I understand that accidents happen and this damage does not fall under the usual warranty, but as an outdoor retailer, I expected a bit more support, or at least some guidance on how to proceed with getting my nearly new shoes back to a usable condition.
Unfortunately, the lack of assistance from KA YO has left a lot to be desired.
For a retailer specializing in outdoor equipment, I expected not only better support but also a commitment to sustainability. Encouraging customers to simply discard and replace items is not aligned with sustainable and customer-oriented business practices.
For future customers considering buying any gear from KA YO, please be aware that their post-purchase support is minimal, especially if you encounter an issue that isn't straightforward.
