Alison G.
Yelp
Just had a truly horrible experience with this hotel and Priceline. I booked an "extra-large urban" room for my family--two adults and three small children--through the Priceline site. When we arrived, they had booked us in a "standard urban" room for two people, insisted I had made a mistake, claimed they had no other rooms available, and refused to provide any other assistance. As it was 8 pm and my children were very tired, I asked if my kids could just sleep in blankets on the floor since we had already paid for the room. The front desk attendant gave me the room key, and we went upstairs and let out kids start to bath and get ready for bed. After 10 minutes, a manager banged on our door, and started screaming at us to get out or she would call the police. My children were just done bathing, dripping wet, and naked, and she refused to give us five minutes to get them dressed and insisted she did not need to refund our room. We hurried our scared and tired kids out of the hotel. As we were leaving, my husband told the woman he wanted her name so he could speak t management and took out his phone to take a picture of her name tag. She started screaming again and pressed some type of panic button! It was completely ridiculous. I chose the hotel because it advertised itself as being child friendly but clearly our experience was anything but. My kids were extremely upset. I would warn any family to stay away.