lilmeh
Google
It's been a long time since I've walked out of a restaurant. Years if not decades. Despite my many negative reviews, I dont walk out of restaurants, at least out of respect for the staff's craft and giving them a fair go at finishing the job.
But today I walked out of this restaurant. And the only reason I havent given this a 0 is because the Chef deserves better.
I walked out of the restaurant because, if you are treated with disrespect then regardless of how the food is, it is not worthy of the time to sit there and endure that kind of disrespect.
Everything was fine with the junior staff running most of the first hour, a bit rusty with one staff but nothing major.
Then I ordered a sake, which as you can see from the picture, was barely half full in a 60ml glass. I've run hospitality businesses for over 20 years, if I see a half shot glass, it's a half shot glass no matter how you look at it. I'm a weekly sake regular at various sake bars in Melbourne - I know exactly what I ordered and was genuinely delighted they had Kokuryu Dragon Daiginjo. It didn't even matter which Dragon it was.
So imagine my surprise, when it came out half full, in a masu no less - and honestly, it would've been fine if this issue was handled with respect and integrity for japanese culture (Im not even japanese! - but just like how you dont serve red wine in a shot glass, it's about respect for the craftsmanship) - like quickly googling masu or noticing it's meaning (they basically sent out bad luck to me).
Instead, when I raised it with the junior staff, the maitre dee/their manager came huffing by with the bottle, tells me point blank "that's 60 ml!" (again, see picture) THEN proceeds to pour MORE (is it 60ml or not in your opinion then), no apology at all, withOUT the courtesy of the masu pour (overflow) - only to not fill it up, and with more than 1cm space at the top.
Later, I pointedly asked her to take the masu away (it was just seriously a thorn on the table by this point). She didnt even look at my face and grabbed it. Then slam dunked a spoon on the table. Wow.
I am not sure there are many people who will still pay the $200 per head at this point. I did.
But I didn't finish the last two courses because there are more important things in life than to stomach this type of humiliation in a fine dining restaurant.
All this aside, the chef's food was spectacular - the food at least, showed respect for the locale, flavour balance and craftsmanship, down to the mini shrimp sashimi knife skills that cut the inside of the head exactly at the right point. It would've been a five stars had I not ordered a sake in a japanese restaurant.
Get a new manager. Or train your staff to serve japanese culture respectfully in a kaiseki restaurant.