Luca S
Google
I booked the “Experiencia Aconcagua” tour with Ventas Kahuak, and unfortunately it turned into a terrible experience even before it started.
I made the reservation online on August 12 and started communicating with them via WhatsApp. They asked me to make a transfer to a bank account in the United States, even though the agency is based in Mendoza. That already raised doubts: it shouldn’t be the customer’s job to deal with unusual or unclear payments, but the agency’s responsibility to organize safe and transparent transactions, and then manage their earnings abroad internally given the volatility of the peso.
A week later they told me the transfer hadn’t arrived and asked me to check with my bank. Everything on my side was correct. Another week later, they even asked me to try to block the transfer because they were having “problems with their U.S. account.” My bank obviously confirmed this wasn’t possible.
Then they disappeared until three days before the tour (September 13), when they asked me to check if I had received the refund. I had indeed received the money back, but I lost about 40 dollars in bank fees.
At that point, they asked how I wanted to pay again. I told them I had lost confidence and didn’t feel comfortable doing the tour with them. They first offered me a discount equal to the lost fees, then it even seemed like they wanted to offer me the tour for free, but always explained in a vague and unclear way.
I refused: services should be paid for, but they must be delivered without creating stress or problems. A travel agency should take worries away, not add more.
With Ventas Kahuak I only experienced weeks of confusion, uncertainty, wasted time, and lost money.
I absolutely do not recommend them.
