Michael S.
Google
We arrived at Kalis Bros Leederville around 7:30pm, and to our surprise, the restaurant was only half full. Our group of five adults was hoping for a satisfying meal, but things quickly went downhill.
Upon arrival, we were greeted by a waiter who exchanged a few words with her manager. The manager then approached us and informed us that they could only offer a table for four at the front, as the rest of the restaurant was "full." When we pointed out the empty tables further back, where a large group was already seated mid-meal, we were told that those tables were off-limits. Apparently, it was "too far for the waiter to walk" since the restaurant was operating with only one waiter. However, we noticed there were at least three waitstaff on the floor, and the distance between the tables was no more than 15 meters.
There was no apology, no acknowledgment of the inconvenience, and the manager's attitude came off as lazy and entitled. Feeling frustrated, we decided to leave and find another place to eat. On our way out, we overheard another group of customers sharing that they were turned away and told to come back later because the restaurant "didn't have tables," even though, again, the place was only half full.
The lack of basic customer service, the poor attitude, and the overall mismanagement left a bad taste. We won't be returning anytime soon. Hopefully, management rethinks its approach to customer service and staffing.