Michael S.
Yelp
Holy Moly, if there was a 0 star option I would definitely opt for that. This establishment never made it past reservation. Faulty and unprofressional on ALL PROVIDER SIDES.
Let me start with the fact that I was initially calling a rep to discuss an issue with the pricing advertised, to explain:
I found a room listed at $161 per night, I attempted to book 3 days. Upon reserving I noticed the total coming to around $745 all together for a booking from 29 Jun 2018 - 02 Jul 2018. The price breakdown stated $161 per night/$77 taxes per night and a $29 resort fee. $77 of $161 seems damn near 50% tax, so I called to get this cleared up.
First number was apparently expedia, who supplied me with an outsourced rep who barely spoke english. The rep even tried to get me to HANG up by pretending not to hear me for around 2 min, which I proceeded to call out and BOOM, miracle..she can hear me. No help was obtained here. She proceeded to give me a "direct" number to the hotel which just turned out to be another expedia contact with the SAME AUTOMATED MESSAGING SYSTEM.....come on.
So I looked around and found an 808 number to call the maui resort directly and ohhhh boy. I got a hold of what appeared to me a "Lani" or "Lonny", not sure but she was not the greatest. I proceeded to explain my issue to her and she kept cutting me off and stating I had the pricing wrong and what total is listed is whats listed. She informed me that hawaii is a 14% tax rate but when I inquired further that %14 of 161 is NOT $77, she kept yelling at me that its NOT TAX PER NIGHT and kept mentioning something about a cleaning fee, that is definitely not listed. But I asked "If its not $77 tax per night then why is the total this much?"
Lonny or Lani or Loni, whoever this person is, and bless her soul cuz she needs some help, proceeds to go "You know what, the total is the total, I dont know I cant do this, Im not going to bother, Im going to hang up" THEN I GOT CLICKED ON! Goodness gracious, im not sure what "Hawaii" tries to advertise but I've lived here for years and customer service on the islands for damn near any mainline establishment is sub bar but this takes the cake. This was so bad that I actually took the time out of my day to write a yelp review so this could be documented. If there is a corporate somewhere, they are getting emails, calls, whatever source of communication there is because this service and treatment is damn disrespectful, unprofessional, and utterly appalling.
P.S. As I proceeded to write this review this random unidentifying number is texting me about expedia deals for the resort. I call inquiring who this is and GUESS WHAT?! Its LOOONNNNIIIII. And shes as rude as ever. I even tried to ask her again for her credentials and or manager/supervisor and she CLICKS AGAIN. God Bless.