Rachel S.
Yelp
The good thing about this place is that it combines a few features from the other hells (they have a mud hell pond similar too Oniishi Bozu Jigoku and a blood hell pond as well) so if you have limited time, it makes sense to stop by here and bypass the other hells. However, I had a negative experience at the food counter here and was very disappointed in how the staff handled the issue. I ordered the chicken bowl, and when it arrived, the chicken was so tough I couldn't even eat it. My husband tried a piece and agreed. He brought it back to the counter and the cashier disposed of it, but did not issue a refund. I asked for my money back, since the food was inedible, and the manager stated that he would not issue a refund because it was "simply a matter of taste." He then stated that the chicken was "supposed to be that way." Due to the staff's inadequate response to my complaint, I cannot recommend this place.