Kampala Serena Hotel

One of the oldest hotels in Kampala if I'm not wrong. Loved the gardens and the trees; the air feel fresh . They got plenty parking. Right in the middle of the city, that means to get here during the day means traffic jam is going to catch you if you get in during the rush hours of Kampala.

The fitness facility at this hotel has overly strict rules regarding workout attire. Many guests, staying only briefly, may not have proper gym clothes with them. Despite this, the staff refused to allow even light exercise without the required attire. If the hotel enforces such a policy, it should provide better options for its high-end clientele, especially considering this is a 5-star establishment. Additionally, the trainer's attitude was impolite, which is unacceptable for a hotel of this standard.

Its all 5 stars... its just how it is. you cannot argue with that. Well, maybe you could say their prices are also five star! They were always going to be

Kampala Serena Hotel is truly 5-Star in all sense of quality, with great ambience. My room is large and very clean. Beddinds and towels are immaculate white. The food is gorgeous! Staff are very professional and friendly

My stay at Serena Hotel exceeded all my expectations. From the moment I arrived, the experience was seamless. As I walked through the doors, I was greeted warmly by the concierge, who offered me a refreshing welcome drink—a gesture that immediately set the tone for the level of service I was about to experience. The room was impeccable. It was not only luxurious but also had a beautiful blend of modern design and local culture. The large windows opened up to a spectacular view of the surrounding gardens, offering a sense of calm and relaxation. The bed was like a cloud, and every detail in the room seemed carefully thought out—from the fresh flowers on the table to the welcome note from the hotel manager. One of the highlights of my stay was the dining experience. The breakfast buffet was a feast of fresh fruits, pastries, and local delicacies. I also dined at one of their signature restaurants, where the food was world-class. The chef even came out to check on the guests, which made it feel even more personal. Every meal felt like a special event, with the service being impeccable and the ambiance perfect. The spa was a revelation. After a long day of sightseeing, I treated myself to a massage, which was heavenly. The serene environment of the spa, the skilled therapists, and the attention to detail made it one of the best spa experiences I’ve ever had. What truly stood out, however, was the service. Every member of the staff seemed genuinely happy to be there and to make my stay as enjoyable as possible. They anticipated my needs without being intrusive, always offering help with a smile. I felt like a VIP from start to finish. Lastly, the hotel's attention to sustainability and cultural preservation impressed me. They had initiatives to support local artisans, and there were eco-friendly touches throughout the property. I even attended a cultural night, where local musicians performed traditional music—an experience that made me feel connected to the local culture in a meaningful way.

- Luxurious rooms with modern comforts - Impeccable service from warm, attentive staff - Stunning gardens for relaxation - Top-tier amenities: pool, dining & more A perfect blend of urban convenience and peaceful retreat. Unwind, recharge, and indulge in exceptional hospitality.

Excellent location for the business traveller. Beautifully manicured gardens giving a relaxed atmosphere for work Many restaurants to choose from

If you're looking for serene and descent Hotel look no further than Serena hotel Kampala. They have professional staff and excellent services. I was especially impressed by room service staff who took good care of and above all the front office staff who kept asking me if my stay was ok