Kampala Serena Hotel

An exquisite hotel that offers top-tier service and a truly luxurious experience. The rooms are spacious, beautifully decorated, and equipped with everything you need for a comfortable stay. The staff are highly professional and attentive. The hotel’s amenities, including the spa, pool, and restaurants, are outstanding. A perfect choice for business, leisure, or any special occasion. Definitely a must-visit in Kampala!

I'd like to appreciate this hotel in Uganda. To ENOCK especially thanks for helping me late night with a valentines day booking inquiry. I've collaborated with this hotel for over 18 years and they never dissapoint. Good job guys. Totally recomend them anytime any day.

I was not booked in the hotel rooms, however, this hotel has very good environment, and I particularly enjoyed staying around the artificial 'lake'. They have friendly staff right away from the security, reception to the waiters and waitresses. It's cool and natural in there, you will definitely love it

I went for lunch over the Christmas period at the Lakes Restaurant. The staff were incredibly helpful and professional led by their manager Prossy. The food was delightful, well cooked and very tasty. The prices compare well with other high end eating places in Kampala. Highly recommended.

I had an amazing meeting experience at Serena Kampala. The meeting rooms are professional and comfortable, and the service was excellent. Highly recommended for business meetings.

Serena is a wonderful hotel. I have had maybe 10 stays in the past 3 years. It has always been a lovely peaceful getaway amidst the hustle and bustle of Kampala. I have always admired the garden spaces especially. However there are some changes that have taken place that i really hope can be reversed. Many of the beautiful brown/dark orange fabric pergolas in the Gardens have been replaced with very large industrial cold looking white metal pergolas. They totally do not match the environment. It’s really painful to look at. For me, they greatly reduce the appeal of sitting in the gardens. They are probably easier to maintain, however concept is lost, it is very sad.

The Kampala Serena Hotel remains the undisputed heavyweight of Ugandan hospitality. It isn’t just a place to sleep; it’s the city’s most prestigious social and business hub. ​The Atmosphere ​The hotel is set on 17 acres of tropical gardens, effectively muting the noise and dust of central Kampala. The architecture focuses on stone, wood, and water, featuring a massive waterfall by the pool that makes the property feel like a high-end safari lodge dropped into the middle of the capital. ​The Rooms ​Style: "Old-world" luxury. Expect heavy mahogany furniture, cream marble, and authentic African art. ​Comfort: The beds are world-class with high-thread-count linens. ​The Reality: While impeccably maintained, the decor is traditional. If you prefer minimalist, high-tech "smart rooms," this may feel slightly dated. ​Dining & Socializing ​The Lakes: Hosts the best breakfast buffet in East Africa. The local fruit selection and Ugandan coffee are standouts. ​The Pearl: Fine dining at its peak in Uganda. It is formal, quiet, and expensive—ideal for business deals or special occasions. ​The Explorer: A relaxed, jungle-themed Italian bistro that serves excellent wood-fired pizza. ​The Mist Bar: The go-to spot for the city’s elite; it's moody, dark, and perfect for a nightcap. ​The Maisha Spa & Pool ​This is the hotel's strongest asset. The spa is Moroccan-themed with exceptional steam rooms and saunas. The pool isn't just for swimming laps; it’s a free-form oasis surrounded by palm trees and rock features. Even if you aren't staying here, the day pass is worth the cost. Summary: It is the "Old Reliable" of Ugandan luxury. It’s not the newest hotel in Kampala, but for service, safety, and sheer greenery, it remains the gold standard. #AndreNomad #visitUganda #MaishaSpa #PearlOfAfrica #KampalaSerena

Serena is simply an oasis within Kampala. Swimming in the pool one can totally forget one is in the middle of a busy, polluted city. The prices are a bit too high versus what one gets. Room prices vary, but stay on the high side, and swimming rates are just ridicuclous. Food as well. Its obviously priced for people that compare to overseas pricing and not local. Value for money, not great, but all Serenas are nice. Some parts of the hotel and rooms are a bit dated, but keep in mind the style is old world luxury. The service is the biggest drawback. I think they mean well but the service is overly pretencious, with a lack of genuine hospitality and humility one would expect from places like this.