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# DON'T BELIEVE THE REVIEWS #Kamphaeng Ngam Hotel Chiang Mai.
OWNER SENDS EMAIL TO ASK FOR POSITIVE AND GLOWING REVIEW.
I recently stayed at this hotel with three friends, and our experience was completely at odds with the glowing reviews online. Now I understand why - the hotel actively solicits positive reviews via email! Talk about misleading.
From the moment we arrived, the staff were rude and completely disinterested in helping us. Basic customer service appeared to be an alien concept to them.
The rude barman made our experience even worse. He actually paraded around in what looked like a BDSM bondage outfit and spoke very rudely to customers. His attitude was appalling, and the bar itself wasn't even properly stocked. We quickly decided to take our business elsewhere rather than support such poor service.
The pool, which looked so inviting in the photos, was absolutely filthy. I wouldn't let my worst enemy swim in that health hazard.
The entire property is desperately in need of renovations. Everything from the lobby to the hallways looked worn out and neglected.
The bathrooms were particularly awful, with a persistent stench that no amount of air freshener could mask. To make matters worse, the place was infested with mosquitoes - we were all covered in bites by morning.
Even the bedding was subpar - cheap, scratchy materials that made for an uncomfortable night's sleep.
The breakfast was terrible - barely edible and certainly not worth getting up for.
The pest problem extended beyond mosquitoes - the place was crawling with cockroaches, and we even had a mouse in our room (as noted in previous reviews we've seen).
This place is essentially a cheap hostel for backpackers, but priced like a proper hotel. It gets very noisy, making it difficult to get any rest.
The curtains were so dirty and dusty that we were afraid to touch them. Like everything else in this establishment, basic cleanliness seems optional.
Save yourself the disappointment and book elsewhere. This place fails to deliver even the most basic standards of hospitality.