Dy Zhu
Google
Not a good experience. To be honest, the location is good, the room is just okay, the service is… we were told must pay cash for “city tax” and luggage fees. We don’t have enough cash, actually only need 200 yen more. They still asked us to withdraw this 200 yen( 2 dollars). Before 5 pm the luggage is free, we picked up our luggage around 6 pm. We were okay to pay 1000 yen, but don’t understand that they refused to waive 200 yen and asked us to find a place to withdraw the cash for them? Luckily we have some US dollars. It took 1.5 hours to find a money exchange machine. Osaka is our last stop, so we don’t have and we shouldn’t have too many cash with us, don’t know why we can’t pay with card? In addition, they don’t allow us to open our luggage in the lobby. If you have few more items need to put in your luggage, don’t expect you can do that until you arrived airport. The hotel doesn’t allow you to repackage your luggage in the lobby. Rules are very strict and not friendly