Rachel S.
Yelp
I will be sharing this on all locations yelp pages for Kanpai.
WHAT A TERRIBLE EXPERIENCE!!!! REALLY HORRIBLE MANAGEMENT!!!!!!
I operate a nonprofit that provides showers to the homeless in Venice very Thursday. After each shower service, for the past 4 years, I have gone to Kanpai and picked up sushi, that easily costs at least $40-$80 weekly. Again, for 4 years.
On a Tuesday, December 20th, I called Kanpai (on Lincoln) tried to order, but they were having bad reception or phone service. They just could not hear us on the phone. So we hung up and decided to order delivery from the one closer to my house on Sepulveda.
The original order at this location was never complete. We couldn't even hear each other, but I guess someone put the order in anyway.
The odd thing is, any time we are ever late picking up the sushi, they have ALWAYS called us. We usually are already on our way, but we would never stiff them, ever.
Well because they entered that order, made the food and never called us, we are now banned from the location. I tried to place an order and it was canceled and when I called they told me I owe them $60+ dollars. Someone hit "enter" on that order. We had no idea, no one called us about being late or having an order at all, which is strange.
Now we are banned? They won't allow us to order from there?????
I operate three successful businesses in Los Angeles and run a nonprofit. I've ordered from them weekly for years, and we're banned?
What a crock. Don't go here. Management wont call me back to have a discussion, but below you will see the receipt for that same day for the other Kanpai for $80.70.
I would call that horrible service and even worse business practices. Thank goodness there's better sushi all over the place. This was just on the way. I have never been banned for anything.
Unbelievable!!!