Kapok Hotel

Don’t stay here more than one night if you like clean drinking water, or need it, for example, to take medication. Front desk refused to replenish the water bottles in our room because you only get water for the “first” night? Otherwise, rooms are clean and the location good. Some staff are friendly, others very unhelpful. Breakfast buffet is fine but they ran out of food before breakfast closed.

Our stay here was a pleasant experience. The hotel has a clean and welcoming environment with a lovely view of the city from our room that added a touch of charm to our stay. Breakfast was delightful and even though I dined alone as my partner chose to sleep in I enjoyed the meal and the peaceful atmosphere. The staff were friendly and approachable throughout which added to the comfort of the stay. The only inconvenience was with the key cards. Upon arrival only one card worked which we didn't mind too much since it was a short stay. However by the next morning, neither card worked. Since we were checking out after breakfast we didn’t raise the issue with staff. Despite this minor hiccup, the overall experience was enjoyable. The cleanliness, great views, and friendly service make it a place I would happily return to in the future.

I chose Kapok for a staycation for my birthday, and I have only really been disappointed regarding the buffet breakfast. All other aspects of this experience have been amazing. From the time I chose to book, the customer service has been so excellent I was over the moon excited. I spoke to a customer service representative on the phone (after emailing them and getting very quick responses) who assisted me in booking and thanked me for advising that it was my birthday so he could give me a great room. Leondon, it was an AMAZING room! There was a lovely card wishing me happy birthday in my room. The check in service was smooth and I have to say that ALL the staff have wonderful customer service. Down to the maintenance staff who spotted us out by the pool in the morning and warmly welcomed us to Kapok and told us to enjoy our stay. As someone who also works in customer service, I was ecstatic with this. My only issue was with the buffet breakfast, which had very little meat options and the food was cold by 8am (breakfast starts at 6). I would suggest warmers for the eggs & meat. No other complaints at all! Room was extremely clean, neatly made and the bathroom was stocked with towels and soap.

Great Hotel to stay at. Hospitality and food is awesome. ||||What I found to be very dynamic is the history and who the owners are. Great job women. Keep the sisterly vibes going.

Our tv show staff is no stranger to this hotel because its extremely perfect||Breakfast , staff , office team, security , are all professional . We highly recommend staying at this location very comfortable . Mention of the great Morning view for breakfast ||||10/10 in service Road network tv approves this hotel for you to stay !

It is a convenient location to travel to with all of the amenities and courteous staff. I would recommend this hotel to everyone that I know. It is beautiful. It has a lovely pool and a koi pond in the garden area that is so relaxing.

Beautiful grounds and pool area. Loved the koi ponds. Food at restaurant was pretty good. Room was a bit musty and couldn't look out, but otherwise fine.

Visited Kava on a random Saturday night and it never disappoints me. Service is excellent. Food is tasty. Drinks are moreish, lol