Jillian G.
Google
This was our third time staying at Kapsaliana, and I’m not sure yet if we’ll return. It’s a beautiful property. It is very remote, so if you like being near everything, this won’t be a good fit for you. We find its location is nice, though. The accommodations are always clean, and the food is wonderful. However, in the past, the service was the best part of Kapsaliana. Everyone who worked there genuinely seemed to love it and the guests. During our most recent visit (and our longest yet) we felt like the hospitality was very much lacking especially from the restaurant staff. We also were never thanked for being repeat guests despite hearing several others during our stay being thanked and being given gifts. We also appreciated how intimate it was when we first started going, and it seems that many new villas are added each time we go back. Breakfast felt especially crowded, so I can only imagine how it will feel in another few years.
We’ve gone out of our way to travel there, but truthfully it’s a very long trip for us and one I don’t know we’ll make again.