Shiva
Google
Upon arrival, we encountered several issues that made our stay unacceptable: the presence of 3 frog in the toilet and the cleanliness of the shower and toilets, unbearable heat in the room, and the absence of on-site dining facilities, which was only communicated to us after the reservation was made and paid. if we had know we would of never book specifically at 300 AUD per night.
These conditions do not meet the expected standards. Therefore, we agree to pay for one night only but request a refund for the second night, which we will not use, as we are leaving the establishment for the second night.
Our request was denied
The manager Tyler Davie of Karijini Eco Retreat replied that guests received a low-season information letter after booking, detailing summer conditions such as high temperatures and the temporary restaurant closure.
The frogs found in the toilet were linked to the retreat’s natural wastewater system, and the Operations Manager treated the issue. " They poured Javex into the toilet tank" The bathroom condition shown in photos is described as normal wear due to the age of the facilities and outback environment. "I couldn't say it better"
Finally, according to the cancellation policy, early departure is charged in full, so no refund can be issued. The manager thanks us for the feedback and wishes us a safe travels.
We will, but not in your crummy place