Kasa Bryn Mawr Minneapolis

This is my second stay with Kasa within a month. Although we also experienced issues in Charlotte at Kasa NoDa, this time was quite unacceptable! There were bugs spotted randomly throughout the apartment the entire duration of our stay, pubic hair was found on the master bathroom’s toilet, the toilet paper holder in the second bedroom was broken (later fixed), the second toilet stopped working for 3 of the 4 days we stayed there, and we would hear a rush of water through two nights and could not find the source. Management advised the toilet would not be fixed during our stay so 4 people were forced to share one toilet although we booked what should have been a fully functioning 2 bedroom/2 bathroom unit. They also were unsure of the sound of water and would investigate. On day 3, we were evacuated from the building due to the fire alarm going off from someone cooking food. As we’re trying to safely exit, we are notified that excessive noise was detected on the noise detectors, then a second text minutes later threatened to cancel our reservation if we did not call to speak to someone since we were violating their policy. The person the reservation was under called and after a long period of time was dropped from holding. However, I was able to call and someone picked up right away! Why is that?! The representative on the phone acknowledged that they were unaware of the fire alarm and thanked me for bringing it to their attention so they can proactively reach out to other guests who received the same message. So multiple people were sent a cancellation threat due to noise and not one person realized this isn’t an isolated issue?! I asked how are they usually notified of issues that affect the entire building. I was told the property manager did not post on a bulletin board. The property manager did not appear to be on-site on this particular Sunday. I vacation a lot and brought some friends along to experience a city unfamiliar to us. The experience here though kind of ruined the vacation for me. I hate the smell of smoke and could smell marijuana in the hallway near our unit around the 220’s. There was a lot of construction in the area and throughout the city, but the view of downtown was nice from the property.

Highly recommend Kasa from beginning to end 5 star stay. Incredible communication, very clean, very well equipped, very comfortable beds. I thank Kasa for having unscented soaps, shampoo and conditioner for those of us who suffer from allergies. Will definitely recommend them to friends and relatives. Love the parking garage well worth the extra money. Will stay again in the future.

Pretty disappointed in my stay and do not recommend the Bryn Mawr Kasa. I arrived to dirty sheets, body hair all over and under the covers, body hair all over the bathroom drawers, and dirty blankets that had a stench. I had to do laundry right away. None of my key fobs worked which made it pretty inconvenient moving into a new place. So I had to submit a request my first night. A couple of days into my stay the smoke detector started to chirp in the middle of the night. I attempted to remove the batteries to sleep, but could not stop it from chirping. I submitted a maintenance request, was told they fixed the issue, but a few days later I woke up to more chirping. I had to submit a second maintenance request and they said they could not send anyone out until after the weekend. So I had to deal with the chirping all weekend. On top of all of this, the upstairs neighbor was constantly stomping around until 4am in the morning. If you are a working professional, I do not recommend this stay as I was under the impression that this place was higher end due to the price of my rent. To end my review - my apartment smelled like weed and cigarette smoke persistently. I’m not one to leave a review, but this place is poorly managed and not worth the price. Good luck to all!

Feeling so frustrated and disappointed about my stay at Kasa Bryn Mawr Minneapolis. The rooms, cleanliness, layout for my family, quiet neighborhood close to downtown, customer service was great. Then we realized the a/c was not turning on and our stay went downhill. We checked in late at night so once we woke up in 80 degree rooms we let the Kasa Customer Service team know about the issue. They created a service request that they said would be addressed within 24 hours. They dropped off some box fans that we were able to use once the air outside dropped down from 90 degrees to low 70s at night. The hallway had a/c so we propped our front door open to help during the day which made us feel unsafe. My toddler was sweating in his naps due to how hot it was inside during the day. No one got back to me within 24 hours so I reached out again. They said no one on the maintenance team was working that day but that they would try to find a window a/c unit and bring it to us. By then it was 8pm at night and we were to leave in the morning. In hindsight I should have left immediately and requested a refund but after being assured they would remedy the issue we stayed. The team first offered a $50 credit and then upped it to $170. I dont feel thats enough for having spent $730 total but it seems I have no other options to be helped at this point.

Directions to get into the building was perfect, even though it was a bit complicated. Might have been on the brink of not the best area of town, but felt completely safe the whole time and the room was so comfy, clean and accommodating. The private balcony was definitely a bonus. Beds will provide a wonderful nights sleep and if you’re a coffee drinker, take a walk to misfit in the mornings!!

Great stay for one week! Very quiet and I loved the decor. Light colored cabinets with a lovely blue tile backsplash. Comfortable furniture and a convenient location to downtown Minneapolis! Great service too I had a couple minor issues and they were promptly addressed. Definitely recommend Kasa and this location if you want proximity to downtown Minneapolis!!

Great apartment - location was fine, felt safe. Could walk to a coffee shop in the morning.

Stayed there for a few nights for work and it was great! The room was clean and had what I needed. It was a pretty quiet area, easy to get to, parking was decent, very comfortable to stay in. The responsiveness for getting accommodations like an early check in was quick and easy!