S R.
Yelp
Disappointing on multiple levels. Although the Basque are not known for their warmth or hospitality, Kata4 proved decency and honesty is not a strength of theirs either. Such rudeness + Kata4's ways of cheating visitors really hurts the local people, not just visitors.
-Horrible service; menus provided after 15minute wait and 3 attempts to retrieve the menu ourselves. And We weren't in any particular rush, allowing for relaxed service is one thing, not able to get water is another.
-Order taken incorrectly, requested small portions (pequeno) however large/full size portions were brought out. Drinks were not right, had to request water around 7 times.. and the restaurant was not busy. The additional smirks and commentary the hostess and waitress had between themselves and patrons was also appalling. They assume dumb Americans don't know other languages.
-Multiple additional charges included in bill (which unfortunately happens a lot!!) charged for additional dishes and drinks, unclear service charge fee and patio service charge was added... it was shocking.. but the worst action after all these 'mistakes' were finally corrected, was the credit card was run in USD without asking us. My husband worked for Visa, this is illegal.
There are many other restaurants to enjoy- this one should be avoided.