Dr. Denisa Z.
Google
After spending five wonderful days in a boutique hotel 5* in Krabi, we arrived at this hotel in Phuket for the next four nights, paying even more per night than in Krabi — around €500 per night for a double room with breakfast.
From the very first moments, it was a total disappointment.
The hotel is huge and extremely crowded, with no Thai character or charm at all. The rooms are spacious, but the furniture is poor quality, more like a 3-star hotel in Europe. There was a strong smell of dampness in the room, and visible mold in the bathroom, which is completely unacceptable at this price level.
We had a sea view room, but opening the terrace door meant being immediately invaded by mosquitoes. On top of that, sun loungers were placed directly in front of the room, with people sitting there all day, completely blocking the view and any sense of privacy.
The beach is public, with sunbeds packed tightly next to each other, offering no feeling of exotic Thailand — it felt crowded, noisy, and impersonal.
Breakfast was served in a very crowded restaurant. While the selection was large, the quality of the food was poor and far below expectations for a hotel charging these rates.
This is clearly a mass tourism hotel. I can only assume that most guests booked it through heavily discounted packages (perhaps at one-third of the price), because paying €500 per night for this experience is simply unjustifiable.
The only positive aspect is that after one night, the hotel refunded the remaining nights, and we were lucky to find availability at another hotel for a slightly higher price. The difference was huge — the beach, the hotel, and the overall experience were incomparable and fully worth the price.
Unfortunately, this hotel did not meet expectations in any way and cannot be recommended.