Kathmandu Sydney CBD - Kent Street

Ash was a bloody legend. Told her all the details on my recent trip and she sorted me right out, made fantastic suggestions, was thoughtful & considered, helped me while managing multiple customers, saved me money on items i wouldnt need and got me a discount through the members program. Great value for what I got and feeling confident for the trip. Thanks for your top tier advice and friendly customer service Ash. You’ve got a real one there - get her a promotion or a raise!

We bought a jacket for our daughter for Christmas at the Black Friday sales. When she opened the present, the jacket had some faint stains on the back. My daughter tried to exchange the jacket only to be accused of lying, washing the jacket and changing the tags. The sales lady wrapped the jacket into a ball at time of purchase which went into a bag. Then, it was gift wrapped in the same ball, the sales lady put it in, untouched until Christmas Day. Upon opening, it was tried on and noticed the faint stains on the back. Really disappointed with the customer service received upon the return of the product. My daughter instantly treated as a liar, and only after a couple of phone calls from myself, she was issued with a voucher for the purchase price, unlikely to find the jacket for Black Friday pricing.

Centrally located in town hall arcade, close to entrance at Kent Street. Spaciously designed with plenty of area to browse without having to squeeze past racks. Lots of great specials in store, see pics. Very good quality products, which last for many years. Cost of some items can be quite high when not on sale.

I was looking for specific merino wool items. The store had a wide range to choose from. Wonderful, helpful obliging staff.

The consultation with Jenny was excellent in every way. She took plenty of time for me and was always kind, friendly, and patient. I felt very comfortable and well taken care of throughout the entire consultation. Greetings from Germany!

The service and warranty they provided was absolutely wonderful. Kathmandu is so reliable with quality. But if warranty claim happens they are even more reliable. I'd like to thank the staffs who help us smoothly with the purchase and also warranty claims yesterday. I will definitely only visit this particular store for their kindness.

Chris helped me pick out shoes today. Great customer service. Very knowledgeable and understanding of my needs perfectly.

Great collection and I got lucky as they were running 50% off on store wide collection.