Alicia C.
Google
My boyfriend and I visited this botanical garden restaurant expecting a relaxed and pleasant experience, but unfortunately it was the complete opposite.
After being seated, we had to call a waiter to assist us, and even then our food took an extremely long time to arrive — to the point where it felt as though our order had been forgotten entirely. During this time, one of the kitchen staff members stood on the steps directly facing our table and loudly remarked, “Why do these people keep looking at me, didn’t they receive their food already?” This was highly unprofessional and uncomfortable.
Things worsened when a person fainted in the garden. Instead of responding with concern, we witnessed staff members laughing about the incident and making insensitive comments such as wishing they could faint as well. This lack of empathy was shocking.
Our table was also left dirty and unattended for a long period, adding to the overall poor service.
Overall, this was a very disappointing experience. The staff displayed a serious lack of professionalism and basic courtesy. I would not recommend this restaurant.
