Lauren D.
Yelp
New Review Reconfirming Katy Trail Ice House HATES Their Customers: I've posted a 1-star review about this place before, but am here to reconfirm that from the moment you walk in, to the time you drive away, they are still total jerks to their customers.
Let's get started:
1) The valet company is extremely rude. I was "greeted" by a bald white "Mr Clean" looking guy who aggressively opened the door to my car with no hello or welcome. Taken aback by this, I sat there for a second... he then goes "get out" . I proceeded to leave my vehicle, and stared at him blankly. He then asked if there was a problem. YA - his rudeness.
2) As I walk into this place, on a Tuesday, I'm stopped at yhe hostess stand by 2 men demanding the group name of my party. I tell them who it is, but also mention the rude valet encounter. They scoffed off my complaint and said the valet isn't their problem. I reiterated my concerns, and then was yelled at by the gentlemen with dreadlocks to go sit down at my table. WHAT KIND OF WELCOME IS THIS INTO AN ESTABLISHMENT??
3) We requested a table for 12, and they sat us down at a table that could comfortably sit around 9-10 people. Because some of our party didn't have a seat, we moved a nearby chair up to the table. Within 5 minute, a bouncer from the door was at our table demanding we put the chair back. We explained why we were using it and he said the rest of our party would just have to stand the entire night. What a way to treat your paying guests!!!
4) My Tito's soda tasted like Gatorade with a splash of vodka. I complained, and never was brought a new one. How do you mess this up?
Overall, this place is one of the worst establishments in Dallas. They treat their customers like garbage and yell at you any chance they get. This has been my experience here over multiple visits, and i don't think they'll ever change. If you're visiting from out of town, you'll have a much better experience elsewhere! RUN from this place.