Jansen Lee
Google
This is my first time ever leaving a review, because while eating my charred smash burger, with nothing more than a speck of sauce on it, that took nearly an hour to come out, I really felt it was my duty to leave an honest review. I’ve had beer here before, and the beer is decent. Other than that, this place is trash. All ordering is done through an app. First thing I hated about this place. If I go to a brewery, I want to talk to people! I want to place an order with a human! Why on earth would a brewery encourage everyone to be on their phones rather than socializing with each other and with the server? This alone would have been enough for me to never come back. But the menu looked good, so I stuck around (I’m a sucker for a smash burger) so I ordered one (through my phone). It took nearly an hour to come out. One smash burger! And the place wasn’t even packed. Then the burger finally comes out. The buns were BLACK. Completely burnt. And there was a speck sauce the size of a pea on it. Needless to say the burger was nearly inedible, but as I had already been there an hour and had to get going, i wolfed down as much as i could handle (probably giving myself cancer from the carcinogens on the burnt bun) and asked for the tab. On top of this god awful burger that I had to order through my phone and wait an hour for, they still had the audacity to expect a 20% tip. I don’t know if I’ve ever had a worst experience at a brewery. Im not leaving this review because I’m an a-hole. I’m leaving this as a warning to customers, and more importantly, as an invitation to Kauai Island Brewery to step your game up. Ditch the app. People want to socialize. And if you burn the buns on a burger, please, for the love of a dang burger, toast some new buns. It takes a minute.