Kelleys Island Venture Resort

Before I write this review, I do want a preference by saying that for 15 years now my family has come To Kelly’s Island every single year and we have stayed in this resort for 10 years of those 15 years. This hotel is not the same as it was when it first opened When It first opened the owner seemed to have taken really good care of it, I remember there always being groundskeepers and maintenance people always constantly working on the beautiful landscape, cleaning and just overall providing comfort and cleanliness. The landscaping was so beautiful there was A spectacular garden where butterflies would nestle, and as you walk to the pool, it was like walking into a greenhouse. I don’t know how long the front waterfalls have not been running for, but that was always a staple to take pictures in front of because of the beautiful flowers and the creeks coming down in front of the Kelly’s Island sign. It was amazing to just be here. It almost felt magical, The place was so well kept and just felt like a getaway. However, as it was continuously being sold, each owner just got worse and worse they started taking away the beautiful landscaping, and you can tell that the staff here has just gone down the hill. The pool doesn’t get cleaned as much, and I just felt like the magic has slowly been stripped away from this gorgeous place. Each year there’s just something that has taken away when we came here this year unfortunately there was always the free coffee and tea that was always provided up until 2025. It’s just the little things that they change and take away that we always would look forward to every single year. I can understand why people are opting for an Airbnb experience on Kelly’s Island. This place just doesn’t feel the same and I wish that everyone would be able to experience the magic that was here when it had first opened. I have included before and after pictures below.

This place was such a disappointment. We have stayed here for years, but first time since new ownership. The pool is DISGUSTING, and has not been cleaned or updated for years. They are insanely understaffed. The girl at the front desk also cleans the rooms, is maintenance and groundskeeper. The landscaping is atrocious, and this is so sad as it used to be gorgeous. The price of this room is double what is used to be a few years back, which I thought meant some great updates and service. It was really sad as this was a complete gem back in the day. Please do something to make property what is used to be and give it the updates is desperately needs. This place and the staff here need support.

Dirty rooms broken TVs looked out of room at 9:30 am before we wanted to check out no staff to get help dirty coffee maker. Broken bathroom exhaust fan worn out bed woke up sore. For the money not worth it

It served its purpose for the night. The air conditioner didn’t work. The volume on one of two tvs didn’t work. There were weeds everywhere on the grounds. The rose bushes looked sad. Stairs has a dip on top, cause safety issue. Deck on lake had hole cover by a rock which you can see on the IG pictures, another safety issue For the amount of money they charge, I guess I expected better. Greated with smiles by front desk workers. Clean on the inside of hotel. Pool chairs are worn and need replaced. I’d prob stay on the mainland next time.

STAY AWAY FROM THIS PLACE !!!!!!!!!! Very dirty stained carpet marks on the bathroom ceiling burnt out light bulbs both tvs not working dirty coffee maker worn out bed woke up sore. THE BATHROOM exhaust fan was broken and unplugged you can see it’s been that way for awhile by the cob webs on it. Furniture worn out for the money not worth it at all. I sure they are short staffed you had to call the for the front desk because the girl was also cleaning the rooms. And to top it all off we got locked out of our room at 9:30 am thank god we already took our stuff out to the car. We went back to use the bathroom one last time before the farrier and check out but the card keys would not work any more. There was no one on site to check us out so I just slid the card keys in between the doors. This place need lost of help !!!

The room was nice and worked well with the loft upstairs for adult kids, but they are SO short staffed. One person seemed to be doing everything except on the weekends when they had 2 others who were friendly and helpful but pool was dirty as were the chairs and trash was overflowing, ice machine and pop machine were broken. Had to go to office for ice and they were often not there so you have to call and wait for them to arrive. I know it’s not the workers fault- the owner needs to invest in workers as it has so much potential like it used to be. I’d not recommend it!

The room was great! Plenty of space for us on one side and our kids on the other. The pool needs some work done on it. The view are spectacular! Great location.

For what we paid what a disappointment. Pool and hot tub closed by the health department. Pool loungers worn out. A little money needs to be invested in this place. No one came to clean our room and stock fresh supplies. Unfriendly staff . We won’t be back.